WHO IS ACCREDITED?

Private Organization Accreditation

Heartland for Children is the not-for-profit agency responsible for the foster care system in Polk, Highlands, and Hardee Counties.
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ORGANIZATION TESTIMONIAL

Advantage Credit Counseling Service

Mary Loftus, VP, Agency Service

Our agency is preparing for reaccreditation under the Eighth Edition Standards. The COA site is well organized and very easy to use. Our team of employees working on the reaccreditation process has found the tools index to be very helpful, particularly some of the templates.
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Purpose

Outreach Services identify and engage youth, adults, and families experiencing homelessness as a first step to accepting care for immediate health and safety needs, gaining access to community services and resources, taking steps toward community integration, and connecting to safe and stable housing. 

PA-OS 1: Service Philosophy

The program is guided by a service philosophy that:

  1. sets forth a logical approach for how services, supports, activities, and interventions will meet the needs of service recipients;
  2. ensures that services are strengths-based, person- or family-centered, culturally and linguistically competent, and trauma-informed;
  3. guides the development and implementation of program activities and services based on the best available evidence of service effectiveness.

Interpretation: A functional service philosophy, logic model, or similar framework guides program development and implementation by linking the agency’s mission or purpose with strategies, practices, or tools needed to integrate these into daily work. A well-defined and visible practice model will help staff and stakeholders think systematically about how the program can make a measureable difference by drawing clear connections between the service population’s needs, available resources, program activities and interventions, program outputs, and desired outcomes.

Interpretation: Agency self-assessments can evaluate the extent to which agencies’ policies and practices are trauma-informed, as well as identify strengths and barriers in regards to trauma-informed service delivery and provision. For example, agencies can evaluate staff training and professional development opportunities and review supervision ratios to assess whether personnel are trained and supported on trauma-informed care practices. Agencies can also conduct an internal review of their assessment and service planning processes to ensure that services are being delivered in a trauma-informed manner.
 

Research Note: A trauma-informed approach is one that involves recognizing the signs and symptoms of trauma, and responding by emphasizing/considering the following during service delivery:

  • safety; 
  • trustworthiness and transparency;
  • peer support; 
  • collaboration and mutuality; 
  • empowerment, voice, and choice; and 
  • cultural, historical, and gender issues.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Service philosophy
No On-Site Evidence
    • Interview:
      1. Program director
      2. Relevant personnel
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