WHO IS ACCREDITED?

Private Organization Accreditation

CSS Healthcare Services provides Community based health services to the young, the elderly and to Individuals with Developmental Disability. Founded in 1997, we have the ability to offer a variety of quality community-based services to our clients, which has greatly contributed to our growth and success.
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VOLUNTEER TESTIMONIAL

Audrey Coleman, RN-MSN

Volunteer Roles: Military Reviewer; Peer Reviewer; Team Leader

My first experience with COA was in 1999 with what was a NC Area Program. I started as a peer reviewer in 2005, doing two to four site visits a year. I am also a team leader and have recently been approved to be a military reviewer.
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Purpose

Individuals who receive Services for Mental Health and/or Substance Use Disorders improve social, emotional, psychological, cognitive, and family functioning, and attain recovery and wellness.

PA-MHSU 11: Case Closing

Case closing is a planned, orderly process.

Rating Indicators
1
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions; exceptions do not impact service quality or agency performance. 
2
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement. 
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented.  
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.  
3
Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  
  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.   
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner. 
  • Service quality or agency functioning may be compromised.   
  • Capacity is at a basic level.
4
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.  
Please see Rating Guidance for additional rating examples. 

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Case closing procedures 
    • Procedures that address continuation of services for persons whose third-party benefits have ended
    • Review contract with public authority, as applicable   
    • Interview:
      1. Clinical or program director
      2. Relevant personnel
      3. Individuals or families served
    • Review case records

  • PA-MHSU 11.01

    Planning for case closing:

    1. is clearly defined and includes assignment of staff responsibility;
    2. begins at intake; and
    3. involves service recipients, family members or a legal guardian, and others, as appropriate.

    Interpretation: Case closing procedures should address how the agency responds when service recipients voluntarily discontinue services.


  • PA-MHSU 11.02

    Upon case closing, the agency notifies any collaborating service providers, including the courts, as appropriate.


  • PA-MHSU 11.03

    When a person’s third-party benefits or payments end, the agency determines its responsibility to provide services until appropriate arrangements are made, and, if termination or withdrawal of service is probable due to non-payment, the agency works with the person or family to identify other service options.

    Interpretation: The agency must determine on a case-by-case basis its responsibility to continue providing services to persons whose third-party benefits have ended and who are in critical situations.

    NA The agency does not receive third-party benefits or payments for service.


  • PA-MHSU 11.04

    If an individual is asked to leave the program, the agency makes every effort to link the person with appropriate services.


  • PA-MHSU 11.05

    When the agency has a contract with a public authority that does not include aftercare planning or follow-up, the agency:

    1. conducts a formal termination-of-service evaluation and assessment of unmet needs; and
    2. informs the public body of the findings, in writing, as appropriate to the contract and with the permission of the person or his/her legal guardian.

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