WHO IS ACCREDITED?

Private Organization Accreditation

Lutheran Social Services of New England is a high-performing nonprofit organization. LSS is a powerful difference maker and go-to resource, driving ourselves to constantly anticipate futures that are different from the past. For 140 years, LSS has been caring for people in need in New England.
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VOLUNTEER TESTIMONIAL

Barry Gourley

Volunteer Roles: Endorser; Peer Reviewer

It is an honor to be a COA volunteer. I’ve had a great opportunity to work with fabulous COA volunteers, I’ve grown professionally in the COA accreditation process and I’ve met some wonderful people across this nation who are working hard to help and support children and families.
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Purpose

Individuals who receive Services for Mental Health and/or Substance Use Disorders improve social, emotional, psychological, cognitive, and family functioning, and attain recovery and wellness.

PA-MHSU 11: Case Closing

Case closing is a planned, orderly process.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Case closing procedures 
    • Procedures that address continuation of services for persons whose third-party benefits have ended
    • Review contract with public authority, as applicable   
    • Interview:
      1. Clinical or program director
      2. Relevant personnel
      3. Individuals or families served
    • Review case records

  • PA-MHSU 11.01

    Planning for case closing:

    1. is clearly defined and includes assignment of staff responsibility;
    2. begins at intake; and
    3. involves service recipients, family members or a legal guardian, and others, as appropriate.

    Interpretation: Case closing procedures should address how the agency responds when service recipients voluntarily discontinue services.


  • PA-MHSU 11.02

    Upon case closing, the agency notifies any collaborating service providers, including the courts, as appropriate.


  • PA-MHSU 11.03

    When a person’s third-party benefits or payments end, the agency determines its responsibility to provide services until appropriate arrangements are made, and, if termination or withdrawal of service is probable due to non-payment, the agency works with the person or family to identify other service options.

    Interpretation: The agency must determine on a case-by-case basis its responsibility to continue providing services to persons whose third-party benefits have ended and who are in critical situations.

    NA The agency does not receive third-party benefits or payments for service.


  • PA-MHSU 11.04

    If an individual is asked to leave the program, the agency makes every effort to link the person with appropriate services.


  • PA-MHSU 11.05

    When the agency has a contract with a public authority that does not include aftercare planning or follow-up, the agency:

    1. conducts a formal termination-of-service evaluation and assessment of unmet needs; and
    2. informs the public body of the findings, in writing, as appropriate to the contract and with the permission of the person or his/her legal guardian.

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