WHO IS ACCREDITED?

Private Organization Accreditation

Family Services of Southeast Texas strengthens families through accessible, affordable counseling services and education for issues affecting family life, mental health and employment.  We also provide comprehensive domestic violence shelter and support services.
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ORGANIZATION TESTIMONIAL

Orange County Government, Youth & Family Services Division

Rodney J. Hrobar Sr., LMHC, CPP, Quality Assurance Manager

As the lead agency in Orange County, providing the safety net for children and families, it is reassuring that our clients can be confident that their needs will be addressed in accordance with the most stringent standards of public, as well as private, accountability as monitored and reviewed by the Council on Accreditation. 
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Purpose

Juvenile Justice Residential Services promote public safety by providing youth with a supportive, structured setting that helps them address their needs and develop the attitudes and skills needed to make responsible choices, avoid negative behaviors, and become productive, connected, and law-abiding citizens.

PA-JJR 18: Personnel

Personnel have the training, skills, and experience needed to help youth overcome problems and become productive, connected, and law-abiding citizens.

Note: Staffing ratios are addressed in PA-JJR 14.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Program staffing chart that includes lines of supervision
    • Table of contents of training curricula
    • Procedures and criteria used to assign and evaluate workloads
    • List of program personnel that includes:
      1. name;
      2. title;
      3. degree held and/or other credentials;
      4. FTE or volunteer;
      5. length of service at the agency;
      6. time in current position
    • Documentation of training
    • Training curricula
    • Job descriptions
    • Documentation of workload assessment
    • Interview:
      1. Supervisors
      2. Personnel
    • Review personnel files
    • Verify employment of or contract with professionals providing specialized services

  • PA-JJR 18.01

    Personnel receive the appropriate amount of training and support to demostrate compentency in:

    1. youth development;
    2. positive youth engagement including communicating respectfully, establishing rapport, and building trust with youth;
    3. youths’ rights and responsibilities;
    4. assessing risks and safety;
    5. recognizing and responding to needs, including needs related to health, mental health, and substance use;
    6. suicide prevention and response;
    7. conflict management, crisis intervention, and de-escalation techniques;
    8. behavior management and positive disciplinary techniques;
    9. culturally competent service delivery that considers gender and gender identity, race, ethnicity, sexual orientation, developmental level, disability, and other relevant characteristics;
    10. understanding the importance of rehabilitation and reintegration;
    11. the definitions of human trafficking (both labor and sex trafficking) and sexual exploitation, and identifying potential victims;
    12. protocols for responding to service recipients who run away; and
    13. collaborating with other providers and local law enforcement.

    Interpretation: Competence can be demonstrated through a combination of education, training, and experience.


  • PA-JJR 18.02

    Personnel providing youth care and supervision are qualified by at least:

    1. two years of college in a social or human service field; or
    2. a high school degree or equivalent and at least two years’ experience working with youth.

  • PA-JJR 18.03

    Case managers are qualified by:

    1. an advanced degree in a social or human service field; or
    2. a bachelor’s degree in a social or human service field and experience working with youth.

  • PA-JJR 18.04

    Qualified professionals and specialists provide needed services related to:

    1. mental health;
    2. substance use;
    3. medicine and dentistry;
    4. nursing; and
    5. education.

  • PA-JJR 18.05

    A team approach is used to ensure a comprehensive, integrated approach to service delivery and supervision.

    Interpretation: While PA-JJR 5 addresses coordination with personnel at other organizations and agencies, this standard is intended to encourage appropriate communication and coordination among the agency’s personnel.


  • PA-JJR 18.06

    Employee workloads support the achievement of positive outcomes for youth, are regularly reviewed, and are based on an assessment of the following:

    1. the qualifications, competencies, and experience of personnel, including the level of supervision needed;
    2. case complexity and status, including the intensity of youths’ risks and needs;
    3. the work and time required to accomplish assigned tasks, including those associated with individual caseloads and other job responsibilities;
    4. whether services are provided by multiple professionals or team members; and
    5. service volume.

  • PA-JJR 18.07

    Supervisors are qualified by:

    1. an advanced