Private Organization Accreditation

Family Services of Southeast Texas strengthens families through accessible, affordable counseling services and education for issues affecting family life, mental health and employment.  We also provide comprehensive domestic violence shelter and support services.


Nuevo Amanecer Latino Children's Services

Galo A. Rodriguez, M.P.H., President & CEO

Since Nuevo Amanecer Latino Children’s Services pursued its COA accreditation on October 14, 2004, this corporation has sustained a continuous quality improvement process by not looking whom to blame among the involved parties but improving what we have already done well… because good enough is not good enough.
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Juvenile Justice Residential Services promote public safety by providing youth with a supportive, structured setting that helps them address their needs and develop the attitudes and skills needed to make responsible choices, avoid negative behaviors, and become productive, connected, and law-abiding citizens.

PA-JJR 13: Service Culture

The service culture and daily living experiences support personal growth, rehabilitation, and positive behavior.

Rating Indicators
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions; exceptions do not impact service quality or agency performance. 
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement. 
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented.  
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.  
Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  
  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.   
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner. 
  • Service quality or agency functioning may be compromised.   
  • Capacity is at a basic level.
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.  
Please see Rating Guidance for additional rating examples. 

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Include description of services
    • Procedures regarding visits, phone calls, and mail
    • Program rules and expectations
    • Program schedule
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Youth served
    • Review case records
    • Observe site

  • FP
    PA-JJR 13.01

    Rules and expectations are:

    1. clearly conveyed to youth and personnel; and
    2. enforced in a fair and consistent manner.

  • PA-JJR 13.02

    The agency maintains a therapeutic culture that encourages positive, respectful, and supportive interactions between:

    1. youth and personnel; and
    2. youth and their peers.

    Interpretation: Personnel should also strive to anticipate, manage, and reduce the incidence of bullying and other unsafe, negative, or anti-social peer interactions.

    Note: The training and activities addressed in PA-JJR 10 should support the development of the positive, pro-social culture described in this standard.

  • PA-JJR 13.03

    The agency maintains an accurate and readily-accessible schedule of services, and youth spend their days engaged in meaningful programming and activities.

  • PA-JJR 13.04

    Treatment, services, and activities are appropriate for and sensitive to youths’ age, developmental level, language, gender and gender identity, race, ethnicity, religion, sexual orientation, and past experiences of trauma.

    Note: See the Research Note to PA-JJR 7.06.

  • PA-JJR 13.05

    Youth have opportunities to participate in activities appropriate to their skills and interests, including:

    1. sports and athletic activities;
    2. cultural enrichment activities;
    3. social activities; and
    4. religious services.

  • FP
    PA-JJR 13.06

    The agency evaluates youth for their ability to participate in recreational activities, and obtains a medical records release, or a signed document from a qualified medical professional stating that a youth is physically capable of participating in sports and athletic activities.

  • FP
    PA-JJR 13.07

    Youth have the right to:

    1. receive visits;
    2. make telephone calls; and
    3. send and receive mail.

    Interpretation: The agency should allow for privacy in visits, phone calls, and correspondence to the extent possible and appropriate. Mail may be screened for contraband, but should not be read for content without due cause. All mail inspections should be done in the youth’s presence. Correspondence with attorneys may be inspected for contraband but should not be read, and phone calls and meetings with attorneys should not be monitored. Youth should be informed of the agency’s policies and procedures regarding visits, phone calls, and correspondence, and advised of any limitations on privacy.

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