Private Organization Accreditation

CSS Healthcare Services provides Community based health services to the young, the elderly and to Individuals with Developmental Disability. Founded in 1997, we have the ability to offer a variety of quality community-based services to our clients, which has greatly contributed to our growth and success.


Joint Base Charleston School Age Program

Paula B. Matthews, School Age Program Coordinator

Preparing for our after school accreditation was an awesome and very valuable learning experience for the Child and Youth Professionals at Charleston Air Force Base. Becoming familiar with and understanding the After School standards was a breeze because of the training webinars and the great customer service we received from all of the COA staff. Thank you for supporting our military families.
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Juvenile Justice Day Services promote public safety and reduce the need for out-of-home placements by allowing youth to reside in their communities while they address problems and develop the attitudes and skills needed to make responsible choices, avoid negative behaviors, and become productive, connected, and law-abiding members of their communities.

PA-JJD 5: Family Involvement and Services

The agency partners with families to help them provide youth with appropriate and consistent support and supervision.

Interpretation: COA recognizes that involving families can be difficult. However, agencies should still strive to involve families to the extent possible, unless family contact is contraindicated. If family contact is contraindicated and the youth resides with someone other than a family member, it may be appropriate to involve that person instead.

Note: “Family” can be defined broadly, as referenced in the Glossary.

Rating Indicators
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions; exceptions do not impact service quality or agency performance. 
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement. 
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented.  
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.  
Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  
  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.   
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner. 
  • Service quality or agency functioning may be compromised.   
  • Capacity is at a basic level.
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.  
Please see Rating Guidance for additional rating examples. 

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • A description of family involvement
    • Procedures for involving youth's families
No On-Site Evidence
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Youth served and their families
    • Review case records

  • PA-JJD 5.01

    Families are involved in assessment, service delivery, and planning for transition and aftercare.

    Interpretation: Family members should also be involved in service planning and case conferences, as addressed in PA-JJD 2.05.

  • PA-JJD 5.02

    The agency encourages family involvement by:

    1. including family members in scheduling decisions;
    2. allowing participation through teleconferencing;
    3. assisting with transportation and childcare, as needed and to the extent possible;
    4. helping personnel develop and maintain positive relationships with family members; and
    5. providing an environment conducive to family activities.

    Interpretation: Personnel should demonstrate: (a) sensitivity to the willingness of the family to be engaged; (b) respect for family members’ autonomy and confidentiality; (c) a non-threatening manner; (d) flexibility; and (e) persistence.

  • PA-JJD 5.03

    To strengthen the family’s ability to support and supervise youth, the agency helps family members:

    1. meet any unmet service needs;
    2. maintain and strengthen family relationships;
    3. prevent, manage, and resolve family conflicts; and
    4. identify strengths that can help them meet future challenges.

    Interpretation:The agency may help the family by, for example, providing family counseling, or linking family members with needed community resources. Although family members may receive services at the agency, it may also be appropriate to provide or arrange for the delivery of services in the home or elsewhere in the community.

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