Private Organization Accreditation

Heartland for Children is the not-for-profit agency responsible for the foster care system in Polk, Highlands, and Hardee Counties.


Barry Gourley

Volunteer Roles: Endorser; Peer Reviewer

It is an honor to be a COA volunteer. I’ve had a great opportunity to work with fabulous COA volunteers, I’ve grown professionally in the COA accreditation process and I’ve met some wonderful people across this nation who are working hard to help and support children and families.
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Juvenile Justice Day Services promote public safety and reduce the need for out-of-home placements by allowing youth to reside in their communities while they address problems and develop the attitudes and skills needed to make responsible choices, avoid negative behaviors, and become productive, connected, and law-abiding members of their communities.

PA-JJD 2: Service Planning and Monitoring

Youth participate in the development and ongoing review of service plans that are the basis for delivery of appropriate services, support, and supervision.

Interpretation:When services are provided as aftercare that follows another more intensive program, “service plans” may actually be “transition” or “reentry” plans developed before youth were released from their previous placements. However, the agency is still expected to partner with personnel at those previous placements to facilitate effective planning and ensure that the standards are implemented.

NA The agency provides less-intensive day services.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Service planning and monitoring procedures
    • Documentation of case review
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Youth served and their families
    • Review case records

  • PA-JJD 2.01

    A service plan is developed in a timely manner, and expedited service planning is available when urgent risks or needs are identified.

  • PA-JJD 2.02

    Youth and relevant personnel are involved in developing service plans.

    Interpretation:Relevant personnel can include personnel from other organizations and agencies. For example, agencies providing aftercare services should partner with staff at the youth’s previous placement to develop an appropriate plan, as referenced in the Interpretation to PA-JJD 2. Regardless of personnel involved, service planning should be conducted so that youth retain as much personal responsibility as possible and appropriate, and the agency should follow applicable state laws or regulations requiring involvement or consent of youths’ legal guardians.

  • PA-JJD 2.03

    During service planning the agency explains:

    1. the range of services available;
    2. how the agency can support the achievement of desired outcomes;
    3. how youth and their progress will be monitored;
    4. any special rules, terms, or conditions, including conditions ordered by the court;
    5. benefits to be gained if the plan is fulfilled; and
    6. possible consequences of noncompliance.

    Interpretation: Relevant terms or conditions can include, but are not limited to: mandated program attendance, school attendance, curfews, and drug testing.

  • PA-JJD 2.04

    The comprehensive service plan is based on the assessment and includes:

    1. desired goals and outcomes, and timeframes for achieving them;
    2. services and supports to be provided, and by whom;
    3. any unmet service and support needs;
    4. level of supervision needed, including any outside contacts required; and
    5. the signature of the youth and a parent or legal guardian.

    Interpretation:Like assessments, service plans should be responsive to the age, developmental level, gender, language, culture, religion, race, ethnicity, sexual orientation, and trauma history of youth, as well as to the characteristics of, and resources available in, the communities in which they reside.

    Although COA recognizes that engaging parents or legal guardians can be difficult, agencies should still strive to involve them to the extent possible and appropriate, and must follow any applicable laws or regulations requiring their involvement. See PA-JJD 5 for further information and guidance regarding family participation.

    Note: Behavior support and management strategies and interventions should be addressed a behavior support plan that may be part of the service plan, as referenced in PA-BSM 2.06.

  • PA-JJD 2.05

    Family members are involved in service planning and case conferences, and advised of ongoing progress.

    Note: See the Interpretation to PA-JJD 2.04.

  • PA-JJD 2.06

    Personnel and youth regularly review progress toward achievement of goals, and sign revisions to goals and plans.

  • PA-JJD 2.07

    A worker and a supervisor, or a team of relevant personnel, review the case quarterly to assess:

    1. service plan implementation;
    2. progress toward achieving service goals and desired outcomes;
    3. the continuing appropriateness of service goals and timeframes; and
    4. the level of supervision needed.

    Interpretation: Timeframes for review can be adjusted depending upon youths’ risks and needs, and the anticipated duration of service. Experienced workers may conduct reviews of their own cases. In such cases, their supervisors should review a sample of their evaluations.

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