WHO IS ACCREDITED?

Private Organization Accreditation

Southeastern Regional Mental Health, Developmental Disabilities and Substance Abuse Services is a Local Management Entity, covering the geographic areas of Bladen, Columbus, Robeson, and Scotland counties. SER ensures continuity of care to consumers through access to a quality of care system available 24/7/365 days a year through management of our network provider services.
read more >>

VOLUNTEER TESTIMONIAL

Mike Angstadt

Volunteer Roles: Commissioner; Hague Evaluator; Lead Evaluator; Peer Reviewer; Team Leader

Serving as a Team Leader for COA has been an enriching experience in many ways. Utilizing the Contextual Accreditation process to discern the means in which agencies, offering a variety of services, located throughout the US, Canada ,the Philippines and other countries provide best and most promising practices to their consumers has been particularly rewarding. read more>>

Purpose

Juvenile Justice Day Services promote public safety and reduce the need for out-of-home placements by allowing youth to reside in their communities while they address problems and develop the attitudes and skills needed to make responsible choices, avoid negative behaviors, and become productive, connected, and law-abiding members of their communities.

PA-JJD 12: Personnel

Personnel have the training, skills, and experience needed to help youth overcome problems and become productive, connected, and law-abiding citizens.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Program staffing chart that includes lines of supervision
    • List of program personnel that includes:
      1. name;
      2. title;
      3. degree held and/or other credentials;
      4. FTE or volunteer;
      5. length of service at the agency;
      6. time in current position
    • Table of contents of training curricula
    • Procedures and criteria used to assign and evaluate workloads
    • Documentation of training
    • Training curricula
    • Job descriptions
    • Documentation of workload assessment
    • Interview:
      1. Supervisors
      2. Personnel
    • Review personnel files
    • Verify employment of or contract with professionals providing specialized services, if applicable

  • PA-JJD 12.01

    Personnel are competent in:

    1. understanding youth development;
    2. communicating respectfully and effectively with youth;
    3. understanding youths’ rights and responsibilities;
    4. assessing risks and safety;
    5. recognizing and responding to needs, including needs related to health, mental health, and substance use;
    6. conflict management, crisis intervention, and de-escalation techniques;
    7. appropriate disciplinary techniques;
    8. providing services in a culturally competent manner that considers gender, race, ethnicity, sexual orientation, developmental level, disability, and other relevant characteristics; and
    9. collaborating with other providers.

    Interpretation: Competence can be demonstrated through a combination of education, training, and experience.


  • PA-JJD 12.02

    Personnel providing youth care and supervision are qualified by at least:

    1. two years of college in a social or human service field; or
    2. a high school degree or equivalent and at least two years’ experience working with youth.

  • PA-JJD 12.03

    Case managers are qualified by:

    1. an advanced degree in a social or human service field; or
    2. a bachelor’s degree in a social or human service field and experience working with youth.

  • PA-JJD 12.04

    Qualified professionals and specialists provide any needed services related to:

    1. mental health;
    2. substance use;
    3. medicine and dentistry;
    4. nursing; and
    5. education.

    NA The program is not designed to provide or coordinate these services.


  • PA-JJD 12.05

    A team approach is used to ensure a comprehensive, integrated approach to service delivery and supervision.

    Interpretation: While PA-JJD 4 addresses coordination with personnel at other organizations and agencies, this standard is intended to encourage appropriate communication and coordination among the agency’s personnel.


  • PA-JJD 12.06

    Employee workloads support the achievement of positive outcomes for youth, are regularly reviewed, and are based on an assessment of the following:

    1. the qualifications, competencies, and experience of personnel, including the level of supervision needed;
    2. case complexity and status, including the intensity of youths’ risks and needs;
    3. the work and time required to accomplish assigned tasks, including those associated with individual caseloads and other job responsibilities;
    4. whether services are provided by multiple professionals or team members; and
    5. service volume.

  • PA-JJD 12.07

    Supervisors are qualified by:

    1. an advanced degree in a social or human service field; or
    2. a bachelor’s degree in a social or human service field and at least two years’ experience working with youth.
Copyright © 2018 Council on Accreditation. All Rights Reserved.  Privacy Policy and Terms of Use