WHO IS ACCREDITED?

Private Organization Accreditation

White's Residential & Family Services is Indiana's largest social services agency offering accredited and comprehensive residential, foster care, independent living, adoption, and home-based services.
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VOLUNTEER TESTIMONIAL

Bonnie Bagley

Volunteer Roles: Evaluator; Lead Evaluator; Peer Reviewer; Team Leader

I have found that being a COA Volunteer builds my professional skills and experience in ways that more traditional workshops do not. The opportunity to learn about best practices through the COA standards and then see how agencies implement them is truly a growth experience.
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Purpose

Individuals and families that use Housing Stabilization and Community Living Services obtain and maintain stable housing in the community and strengthen personal support systems in order to live as independently as possible.

PA-HSCL 2: Access to Services

The agency facilitates access to housing and support services through active collaboration with community partners and resources.

Interpretation: Agencies may collaborate through their community’s coordinated entry processes, if available. Coordinated entry provides equal, nondiscriminatory access to appropriate services, regardless of where service recipients present for assistance, and connect service recipients to all available community programs and services, as appropriate.
 
Coordinated entry processes provide access to providers delivering a wide range of services, including both homeless-specific programs and services for the general population. Examples include shelters for domestic violence survivors, runaway and homeless youth programs, street outreach services, homelessness prevention programs, emergency shelters, transitional housing, permanent supportive housing, rapid re-housing, programs for veterans, LGBTQ-affirming services and supports, providers of mainstream benefits and services, health and mental health clinics, employment services, and child development programs. 

Interpretation: Programs that provide homelessness prevention and rapid re-housing services should conduct ongoing outreach activities with local homelessness assistance providers, emergency shelters, street outreach teams, VA Medical Centers, and other mainstream providers to maximize opportunities for engaging potential service recipients. 
 
Interpretation: Landlord participation is an essential component to rapid re-housing. Agencies utilizing this model should address potential barriers to landlord recruitment and retention by promoting landlord supports–the incentives offered to landlords for renting to service recipients– which include: response to landlord concerns about lease adherance or complaints from other tenants; tenant-landlord mediation; home-based case management; and time-limited financial assistance for move-in costs and rent payments.

Research Note: An evaluation of 25 HUD-funded community Continuums of Care (CoC) for homeless people showed that more homeless people used more programs and services as a result of using the CoC approach. Homeless continuums of care include prevention, outreach, assessment, shelter, transitional housing, permanent supportive housing and supportive services at all levels.

Rating Indicators
1
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions; exceptions do not impact service quality or agency performance. 
2
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement. 
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented.  
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.  
3
Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  
  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.   
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner. 
  • Service quality or agency functioning may be compromised.   
  • Capacity is at a basic level.
4
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.  
Please see Rating Guidance for additional rating examples. 

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Description of community collaboration efforts
No On-Site Evidence
    • Interview:
      1. Program director
      2. Relevant personnel
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