Private Organization Accreditation

Lutheran Social Services of New England is a high-performing nonprofit organization. LSS is a powerful difference maker and go-to resource, driving ourselves to constantly anticipate futures that are different from the past. For 140 years, LSS has been caring for people in need in New England.


Ulysses Arteaga, L.C.S.W.

Volunteer Roles: Commissioner; EPPA; Marine Reviewer; Military Reviewer; Peer Reviewer; Team Leader

The Consuelo Foundation 2012 Peer Reviewer of the Year, Mr. Arteaga conducts two to three site visits a year, often volunteering for visits that require a Spanish speaking peer.
read more>>


The agency’s human resources practices attract and retain a competent and qualified workforce that is capable of supporting the agency’s mission and strategic goals. 

PA-HR 5: Human Resource Practices

Human resource practices are equitable, consistently applied, and in compliance with applicable laws and regulations. 

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    County/Municipality Administered Agency, State Administered Agency (Central Office), or other Public Entity
    • Procedures for conducting an annual audit of human resource practices (PA-HR 5.01, PA-HR 5.04)
    • Reports from the most recent HR audit, including documentation of corrective action, as needed (PA-HR 5.01, PA-HR 5.04)
    • Table of Contents for Personnel Manual (PA-HR 5.02)
    • Most recent biennial review of compensation and benefits, including plans for corrective actions, as needed (PA-HR 5.03)
    State Administered Agency (Regional Office)
    • No Self-Study Evidence
    All Agencies
    • Personnel Manual (PA-HR 5.02)
    • Personnel records (PA-HR 5.02)
    • State/civil service title compensation scale and rules (PA-HR 5.03)
    County/Municipality Administered Agency, State Administered Agency (Central Office), or other Public Entity
    • Interview:
      1. Agency head
      2. HR director
      3. Supervisory personnel
      4. Personnel at all levels
    State Administered Agency (Regional Office)
    • Interview:
      1. Regional Director
      2. Agency leadership
      3. Regional HR personnel
      4. Supervisory personnel
      5. Personnel at all levels

  • FP
    PA-HR 5.01

    The agency conducts an annual audit of its human resource practices to verify compliance with applicable: 

    1. employment and labor laws at the local, state, and federal level;
    2. civil service rules and regulations; and
    3. union contracts. 

    Interpretation: Agencies must be prepared to justify how the audit process ensures compliance with applicable employment and labor laws, civil service rules and regulations, and union contracts. Applicable employment and labor laws include, but are not limited to: those governing fair employment practices, use of contingent workers, compensation and benefits, maintenance of personnel records, retention of hiring records, background checks, and collective bargaining.  

    NA State-administered agency regional office

  • PA-HR 5.02

    All personnel receive, and confirm in writing, receipt of an up-to-date employee policies and procedures manual that articulates current:

    1. conditions of employment;
    2. benefits;
    3. rights and responsibilities of employees; and
    4. other important employment-related information.

    Interpretation: Policies and procedures can be written or electronic, and address:

    1. conditions and procedures for layoffs;
    2. safety procedures and protocols (PA-ASE 6);
    3. emergency response procedures (PA-ASE 7);
    4. non-discrimination/EEO and anti-harassment policies and reporting procedures (PA-HR 1);
    5. conflict of interest policies including nepotism policy (PA-ETH 2, PA-HR 1);
    6. personnel grievance procedures (PA-HR 4);
    7. insurance protections including unemployment, disability, medical care, and malpractice liability;
    8. policies and procedures governing access to free legal counsel;
    9. performance review procedures (PA-HR 6);
    10. whistle-blower protections (PA-ETH 4);
    11. promotions;
    12. professional development;
    13. standards of conduct;
    14. time-off policies;
    15. wage policy; 
    16. working conditions; and
    17. policies and guidelines on the use of social media, electronic communications, and mobile devices (PA-RPM 6).

  • PA-HR 5.03

    Compensation and benefits are reviewed biennially in relation to industry practices.

    Interpretation: When comparing total compensation and benefits to industry practices, the agency should focus its comparison on public agencies providing a comparable service array in states of a similar size and demographic makeup.

    NA State-administered regional office. 

  • PA-HR 5.04

    The agency annually reviews its use of independent contractors, leased workers, volunteers, and temporary employees, with respect to tax law, wage and hour laws, and other applicable employment and labor laws. 

    Interpretation: See PA-HR 5.01 for more information on ensuring compliance with applicable laws.

    NA The agency does not use contingent workers, including independent contractors, leased workers, volunteers, and temporary employees.

    NA State-administered agency regional office. 

Copyright © 2018 Council on Accreditation. All Rights Reserved.  Privacy Policy and Terms of Use