WHO IS ACCREDITED?

Private Organization Accreditation

Stillwater-based FamilyMeans provides services in budget and credit counseling, mental health, collaborative divorce, caregiver support, youth programming, and an employee assistance program. 
read more >>

VOLUNTEER TESTIMONIAL

Mike Angstadt

Volunteer Roles: Commissioner; Hague Evaluator; Lead Evaluator; Peer Reviewer; Team Leader

Serving as a Team Leader for COA has been an enriching experience in many ways. Utilizing the Contextual Accreditation process to discern the means in which agencies, offering a variety of services, located throughout the US, Canada ,the Philippines and other countries provide best and most promising practices to their consumers has been particularly rewarding. read more>>

Purpose

Individuals who receive Home Care and Support Services obtain a maximum level of independence, functioning, and health, and extend the time it is possible to live safely at home and in the community.

PA-HCS 7: Case Closing

Case closing is a planned, orderly process.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Case closing procedures
    • Procedures that address continuation of services for persons whose third party benefits have ended
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Individuals or caregivers served
    • Review case records

  • PA-HCS 7.01

    Case closing is a clearly defined process that includes assignment of staff responsibility and involves the care provider, family members, and others, as appropriate.


  • PA-HCS 7.02

    Upon case closing, the agency notifies any collaborating service providers, including the courts, as appropriate.


  • PA-HCS 7.03

    When a person’s third-party benefits or payments end, the agency determines its responsibility to provide services until appropriate arrangements are made and, if service ends due to non-payment, the agency works with the person or family to identify other options.

    Interpretation: The agency must determine on a case-by-case basis its responsibility to continue providing services to families whose third-party benefits have ended and who are in critical situations.

    NA The agency does not receive third-party benefits or payments for service.


  • PA-HCS 7.04

    When services end involuntarily the agency makes every effort to ensure that individuals are linked with appropriate services.


  • PA-HCS 7.05

    The agency:

    1. conducts a formal final evaluation and assessment of unmet needs; and
    2. informs other relevant public entities of the findings, in writing, as appropriate, and with the permission of the family.

    NA The organization has a mission and mandate that dictate the provision of early stage services, only or does not have a relevant contract with a public authority.

    Copyright © 2018 Council on Accreditation. All Rights Reserved.  Privacy Policy and Terms of Use