WHO IS ACCREDITED?

Private Organization Accreditation

Consumer Credit Counseling Service of the Savannah Area's mission is to provide the best non-profit community service, dedicated to delivering professional and confidential counseling, debt management, housing counseling and consumer education to all segments of the community regardless of ability to pay.
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ORGANIZATION TESTIMONIAL

Advantage Credit Counseling Service

Mary Loftus, VP, Agency Service

Our agency is preparing for reaccreditation under the Eighth Edition Standards. The COA site is well organized and very easy to use. Our team of employees working on the reaccreditation process has found the tools index to be very helpful, particularly some of the templates.
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Purpose

Individuals who receive Home Care and Support Services obtain a maximum level of independence, functioning, and health, and extend the time it is possible to live safely at home and in the community.

PA-HCS 7: Case Closing

Case closing is a planned, orderly process.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Case closing procedures
    • Procedures that address continuation of services for persons whose third party benefits have ended
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Individuals or caregivers served
    • Review case records

  • PA-HCS 7.01

    Case closing is a clearly defined process that includes assignment of staff responsibility and involves the care provider, family members, and others, as appropriate.


  • PA-HCS 7.02

    Upon case closing, the agency notifies any collaborating service providers, including the courts, as appropriate.


  • PA-HCS 7.03

    When a person’s third-party benefits or payments end, the agency determines its responsibility to provide services until appropriate arrangements are made and, if service ends due to non-payment, the agency works with the person or family to identify other options.

    Interpretation: The agency must determine on a case-by-case basis its responsibility to continue providing services to families whose third-party benefits have ended and who are in critical situations.

    NA The agency does not receive third-party benefits or payments for service.


  • PA-HCS 7.04

    When services end involuntarily the agency makes every effort to ensure that individuals are linked with appropriate services.


  • PA-HCS 7.05

    The agency:

    1. conducts a formal final evaluation and assessment of unmet needs; and
    2. informs other relevant public entities of the findings, in writing, as appropriate, and with the permission of the family.

    NA The organization has a mission and mandate that dictate the provision of early stage services, only or does not have a relevant contract with a public authority.

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