Private Organization Accreditation

Southeastern Regional Mental Health, Developmental Disabilities and Substance Abuse Services is a Local Management Entity, covering the geographic areas of Bladen, Columbus, Robeson, and Scotland counties. SER ensures continuity of care to consumers through access to a quality of care system available 24/7/365 days a year through management of our network provider services.


Audrey Coleman, RN-MSN

Volunteer Roles: Military Reviewer; Peer Reviewer; Team Leader

My first experience with COA was in 1999 with what was a NC Area Program. I started as a peer reviewer in 2005, doing two to four site visits a year. I am also a team leader and have recently been approved to be a military reviewer.
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Group Living Services allow individuals who need additional support to regain, maintain, and improve life skills and functioning in a safe, stable, community-based living arrangement.

PA-GLS 7: Community and Social Connections

Residents cultivate and sustain connections with their community and social support network to promote positive well-being.

Note: Programs serving residents with developmental disabilities should refer to CR 4: The Rights of Persons with Developmental Disabilities.

NA The agency serves residents with developmental disabilities.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Procedures for facilitating social and community connections
    • Policy that prohibits exploitation of individuals in employment-related training or gainful employment
No On-Site Evidence
    • Interview:
      1. Direct service personnel
      2. Residents
    • Review case records
    • Observe a variety of activities

  • PA-GLS 7.01

    The agency facilitates residents’ ability to access all available services and successfully reintegrate into their community by:
    1. remaining knowledgeable about local, regional, and state resources, including networking and leadership opportunities;
    2. educating the community about the assets and needs of individuals receiving support to attain self-sufficiency; and
    3. identifying and developing opportunities for residents to develop positive ties to the community based on mutual interests and abilities.

  • PA-GLS 7.02

    Social and community connections are encouraged by providing residents opportunities to participate in:
    1. social, recreational, educational, or vocational activities in their community;
    2. religious observances in the faith group or spirituality of choice; and
    3. family and neighborhood activities consistent with his or her ethnic and cultural heritage and tribal affiliation.

  • PA-GLS 7.03

    Residents are helped to develop social support networks and build healthy, meaningful relationships with caring individuals of their choosing.

    Interpretation: “Caring individuals” may include mentors, community members, friends, classmates, peers, siblings, cousins, grandparents, former foster parents, and extended family members.

  • PA-GLS 7.04

    Residents have opportunities to participate in group activities where they can meet, support, and share experiences with peers.

    Interpretation: Opportunities to participate in culturally and developmentally appropriate social, cultural, recreational, and religious or spiritual activities should be designed to expand the range of life experiences. 

  • PA-GLS 7.05

    The agency encourages social and community integration through the development of life skills necessary to:
    1. navigate the surrounding environment;
    2. obtain housing;
    3. pursue educational and occupational opportunities;
    4. manage finances;
    5. access community resources such as banks, employment agencies, government offices, and recreational and educational agencies;
    6. access public assistance;
    7. communicate effectively and resolve conflicts; 
    8. participate in recreational activities and/or hobbies; and
    9. prepare for discharge and family reintegration, independent living, or another less restrictive setting, if applicable.

    Note: This standard is applicable for all residents regardless of age. Agencies should tailor life skills training to meet the age and developmental level of the service population.

  • FP
    PA-GLS 7.06

    The agency evaluates residents for their ability to participate in athletic activities and obtains as necessary:
    1. a written, signed permission slip from the resident’s legal guardian;
    2. a medical records release; 
    3. a signed document from a qualified medical professional stating that the resident is physically capable of participating; or
    4. an adult waiver and release of liability.

    NA The agency does not offer athletic activities to residents

  • PA-GLS 7.07

    Policy prohibits exploitation of residents in employment-related training or gainful employment.

    Interpretation: The agency should make reasonable efforts to match training and employment opportunities to the goals and interests of individual residents.

    NA The agency does not provide employment-related training or jobs to residents.

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