Private Organization Accreditation

As one of the largest family services agencies in the country, Child & Family Services has dedicated its resources to meet the needs of the community since 1873.


Mike Angstadt

Volunteer Roles: Commissioner; Hague Evaluator; Lead Evaluator; Peer Reviewer; Team Leader

Serving as a Team Leader for COA has been an enriching experience in many ways. Utilizing the Contextual Accreditation process to discern the means in which agencies, offering a variety of services, located throughout the US, Canada ,the Philippines and other countries provide best and most promising practices to their consumers has been particularly rewarding. read more>>


Family Preservation and Stabilization Services improve family functioning, increase child and family well-being, ensure child safety, reduce the need for CPS intervention and/or the removal of children from the home, and strengthen families with children returning from out-of-home care.

PA-FPS 5: Service Planning and Monitoring

Each family member participates in the development and ongoing review of a service plan that is the basis for delivery of appropriate services and support.

Interpretation:Generally children age six or over are to be included in service planning, unless there are clinical justifications for not doing so.

Interpretation: When the case involves an American Indian or Alaska Native family, tribal representatives or individuals with knowledge of the tribe and tribal customs should be involved in the service planning process to the greatest extent possible and appropriate, and culturally relevant resources available through or recommended by the tribe or local Indian organizations should be considered and prioritized when developing the service plan.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Service planning and monitoring procedures
    • Documentation of case review
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Families served
    • Review case records

  • PA-FPS 5.01

    A family-centered service plan is developed within a timeframe that is responsive to family needs, with the full participation of family members.

    Interpretation: Service planning is to be conducted so that family members retain as much personal responsibility and self-determination as possible and desired. Individuals with limited ability in making independent choices can receive help with making or learning to make decisions.

  • PA-FPS 5.02

    The service plan is based on the assessment and includes:

    1. agreed upon goals, desired outcomes, and timeframes for achieving them;
    2. services and supports to be provided, and by whom; and
    3. a parent or legal guardian’s signature.


    • Revised Interpretation - 11/15/17

    Interpretation: The agency should demonstrate an acknowledgement of the value of incorporating culturally-grounded interventions into the service plan, and include traditional practices or customs of the child’s culture, tribe, or faith-based community to the greatest extent possible and appropriate. 

  • FP
    PA-FPS 5.03

    During service planning the agency explains:

    1. available options;
    2. how the agency can support the achievement of desired outcomes;
    3. the benefits, cultural relevance, and alternatives to planned services for all family members;
    4. what information will be shared with the agency that made the initial referral for family preservation and stabilization services, if applicable; and
    5. expectations and potential consequences of noncompliance with the service plan.

  • FP
    PA-FPS 5.04

    Families are informed about:

    1. any time limits associated with service provision;
    2. any limitations on subsequent service or follow-up upon case closure; and
    3. the role the agency will play in helping them identify resources that meet ongoing needs.

  • PA-FPS 5.05

    Extended family members and significant others, as appropriate and with the consent of the family, are advised of ongoing progress and invited to participate in case conferences.

    Interpretation: The agency can facilitate the participation of extended family and significant others by, for example, helping arrange transportation or including them in scheduling decisions.

  • PA-FPS 5.06

    The provider and family regularly review progress toward achievement of agreed upon goals and sign revisions to service goals and plans.

  • PA-FPS 5.07

    The provider and a supervisor, or a clinical, service, or peer team, regularly review the case to assess:

    1. service plan implementation;
    2. the family’s progress toward achieving goals and desired outcomes; and
    3. the continuing appropriateness of agreed upon goals.


    • Revised Interpretation - 11/15/17

    Interpretation: Experienced providers may conduct reviews of their own cases. In such cases, the provider’s supervisor reviews a sample of the provider’s evaluations as per the requirements of the standard. Timeframes for service plan reviews should be adjusted depending upon issues and needs of persons receiving services, and the frequency and intensity of services provided. For example, if services are intended to endure for 8 weeks, reviews may need to occur biweekly whereas it may be more appropriate to conduct monthly reviews when services are intended to endure for 12 weeks or more. In rare cases when preventive services endure for up to a year, reviews can occur quarterly unless otherwise indicated.

    Interpretation: When tribal representatives or local Indian organizations are involved in the case, they must receive timely notification of case reviews to support their involvement, particularly when any changes are made to the service plan. Phone and video conferencing can be used to facilitate tribal participation. 

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