Private Organization Accreditation

As one of the largest family services agencies in the country, Child & Family Services has dedicated its resources to meet the needs of the community since 1873.


Audrey Coleman, RN-MSN

Volunteer Roles: Military Reviewer; Peer Reviewer; Team Leader

My first experience with COA was in 1999 with what was a NC Area Program. I started as a peer reviewer in 2005, doing two to four site visits a year. I am also a team leader and have recently been approved to be a military reviewer.
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Family Preservation and Stabilization Services improve family functioning, increase child and family well-being, ensure child safety, reduce the need for CPS intervention and/or the removal of children from the home, and strengthen families with children returning from out-of-home care.

PA-FPS 2: Access to Service

Services are available to families who need assistance improving family functioning, increasing child well-being, and keeping children safe at home.

Rating Indicators
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions; exceptions do not impact service quality or agency performance. 
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement. 
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented.  
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.  
Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  
  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.   
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner. 
  • Service quality or agency functioning may be compromised.   
  • Capacity is at a basic level.
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.  
Please see Rating Guidance for additional rating examples. 

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
No Self-Study Evidence
    • Procedures for collaborating with agencies that refer families for service, if applicable
    • Materials provided to the public and/or other agencies informing them about the agency's services
    • Interview:
      1. Program director
      2. Relevant personnel

  • PA-FPS 2.01

    Services are available to families facing challenges that affect child and family safety, well-being, and/or stability when:

    1. children are at risk of being placed in out-of-home care, or need services to facilitate family reunification; and
    2. children can remain in, or return to, the home without compromising the safety of any family or community members.

    Research Note: Intensive programs were traditionally intended for families with children at “imminent” risk of placement, and one study found that treatment effects were strongest among the highest risk cases. However, programs may define “imminent” differently, and research suggests that services are generally not delivered to families with children truly at risk of placement. Further, research indicates that it can be difficult to successfully target these families, even when doing so is an explicit program goal. This finding reinforces the importance of measuring broader aspects of child and family functioning rather than focusing solely on placement prevention.

  • PA-FPS 2.02

    When families are referred and mandated to receive services by an agency with statutory responsibility, the agency works with the referring agency to promote efficient case coordination and collaboration.

    Interpretation: Services are often provided through the child welfare, juvenile justice, or mental health systems.

    NA Families are not referred to services by other agencies.

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