Private Organization Accreditation

Southeastern Regional Mental Health, Developmental Disabilities and Substance Abuse Services is a Local Management Entity, covering the geographic areas of Bladen, Columbus, Robeson, and Scotland counties. SER ensures continuity of care to consumers through access to a quality of care system available 24/7/365 days a year through management of our network provider services.


Judy Kay, LCSW

Volunteer Roles: Peer Reviewer; Team Leader

In administration for 22 of 24 years at Child Saving Institute, a COA-accredited not-for-profit child welfare agency in Omaha, Nebraska. Retired approximately two years ago, I moved to Tucson, Arizona, where I advocate for children's rights as a Court Appointed Special Advocate (CASA) volunteer to three young children.
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Children in Family Foster Care and Kinship Care live in safe, stable, nurturing, and typically temporary family settings that best provide the continuity of care to preserve relationships, promote well-being, and ensure permanency.

PA-FKC 8: Services for Parents

Parents receive individualized services and supports that address their family’s needs, increase their capacities for effective parenting, and assist them in preparing for reunification or facilitating other permanency options for their children.

Interpretation: When the agency is working with Indian families, services offered or recommended by the tribe or local Indian organizations should be prioritized when working with parents to identify strategies to meet their needs.

Rating Indicators
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions; exceptions do not impact service quality or agency performance. 
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement. 
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented.  
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.  
Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  
  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.   
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner. 
  • Service quality or agency functioning may be compromised.   
  • Capacity is at a basic level.
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.  
Please see Rating Guidance for additional rating examples. 

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • A description of culturally-relevant services to parents
    • Community resource and referral list
    • Case Management procedures
    • Contracts or service agreements with community providers for the provision of services to parents
    • Informational materials provided to parents
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Parents
    • Review case records

  • FP
    PA-FKC 8.01

    Parents receive information about services that includes: 
    1. an orientation to the program; 
    2. their rights and responsibilities when their children are in care; 
    3. the rights and responsibilities of resource families; and
    4. how service plans will be implemented to ensure involvement and contact with their children, and communication with the agency and the resource family.

  • PA-FKC 8.02

    Workers maintain regular contact with parents to:
    1. build and sustain positive relationships;
    2. facilitate involvement in their children’s activities; 
    3. include them in decisions about their children;
    4. review service participation and effectiveness; and
    5. mutually monitor progress towards reunification or other permanency goals.

    Interpretation: Parents are encouraged to participate in health appointments, school activities, and other events and are involved in everyday decision making whenever possible, unless it is contraindicated.

    Research Note: Parents who are involved in activities on behalf of or with their children are more likely to visit their child frequently.

  • PA-FKC 8.03

    Resource families maintain connections with parents to mutually share information about their children and support involvement in their children’s care, unless contraindicated.

    Interpretation: The agency’s strategies for promoting collaboration between parents and resource families should include a description of the expectations for how they maintain contact and how the agency supports and documents this contact. 

    Whenever possible, it is particularly important that resource families maintain regular communication with the parents of infants and toddlers, who may be unable to express their needs, in order to best meet the needs and keep the parents abreast of changes during this period of rapid child development.

  • PA-FKC 8.04

    Culturally-relevant services are provided, directly or through referral, to help parents meet their needs and to reunify families, including: 
    1. child care;  
    2. domestic violence services;
    3. family support services including parent education; 
    4. housing referral and assistance;
    5. income assistance and financial planning;
    6. in-home support and home health aide services; 
    7. medical and dental care; 
    8. mental health care; 
    9. respite care; 
    10. substance abuse treatment services;
    11. transportation services; and
    12. vocational and educational assistance.

    Interpretation: The agency can work with the public agency and other stakeholders to collect data on the need for services that are not readily accessible in the service area in order to advocate for greater availability. 

    Informal family and community supports can be identified as well as formally included in the service plan, and may be more beneficial in the long term if families can access the support after the case is closed.

    Research Note: Poverty and child maltreatment, particularly neglect, are inextricably intertwined. Research indicates that poverty can play a major role in many conditions that increase risks to child safety, such as parental stress, inadequate housing and homelessness, lack of basic needs, inadequate supervision, substance abuse, and domestic violence. Researchers continue to examine if child maltreatment is reduced by ensuring that families can meet their basic needs.

    Research Note: Reasonable efforts must be made to support reunification with incarcerated parents, unless a court has suspended the need to make such efforts. In addition to maintaining the parent-child relationship and involving parents in their children’s care, agencies should identify needed rehabilitative services and document when services are not available in order to demonstrate both reasonable efforts made and the barriers incarcerated parents face in accessing needed services.

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