WHO IS ACCREDITED?

Private Organization Accreditation

Children's Home Society of Florida delivers a unique spectrum of social services designed to protect children at risk of abuse, neglect or abandonment; to strengthen and stabilize families; to help young people break the cycle of abuse and neglect; and to find safe, loving homes for children.
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VOLUNTEER TESTIMONIAL

Ulysses Arteaga, L.C.S.W.

Volunteer Roles: Commissioner; EPPA; Marine Reviewer; Military Reviewer; Peer Reviewer; Team Leader

The Consuelo Foundation 2012 Peer Reviewer of the Year, Mr. Arteaga conducts two to three site visits a year, often volunteering for visits that require a Spanish speaking peer.
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Purpose

Clients who receive Financial Education and Counseling services learn to solve financial problems and gain personal financial management skills.

PA-FEC 5: Financial Education and Counseling Services

The agency supports and delivers a variety of counseling and education services on family money management, budgeting, and the prudent, intelligent use of credit.

Rating Indicators
1
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions; exceptions do not impact service quality or agency performance. 
2
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement. 
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented.  
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.  
3
Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  
  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.   
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner. 
  • Service quality or agency functioning may be compromised.   
  • Capacity is at a basic level.
4
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.  
Please see Rating Guidance for additional rating examples. 

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • A description of services
    • Financial counseling procedures
    • Financial education materials provided to clients
    • Educational program curricula
    • Information about individual and group education and counseling programs including program dates, subjects, number of participants, and participant evaluations
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Clients
    • Review client files

  • FP
    PA-FEC 5.01

    The agency educates clients and provides general information about:

    1. their rights;
    2. public and non-profit resources that can offer assistance; and
    3. applicable laws and regulations.

    Interpretation: Applicable laws and regulations may include the Fair Credit Reporting Act, Fair Debt Collection Practices Act, Equal Credit Opportunity Act, Gramm-Leach Bliley Act, and other consumer credit legislation and regulations.


  • PA-FEC 5.02

    Counseling and education services offer the full range of options to address debt problems, and include information about:

    1. negotiating directly with creditors on payment or interest rate relief;
    2. changing buying habits;
    3. strategies for saving money;
    4. custom designed payment plans; and
    5. advantages and challenges of all options, including payment plans and options for student loans, bankruptcy, DMPs, and self-administered payment plans.

    Update:

    • Added NA - 06/01/18
       

    NA The agency provides Housing Counseling and Education Services only.


  • PA-FEC 5.03

    Education programs include information that addresses, as applicable:

    1. money management and budgeting;
    2. affordable levels of debt and debt warning signs;
    3. appropriate use of credit and alternatives to credit use;
    4. financial implications of student loan modification actions;
    5. types, sources, and costs of credit and loans;
    6. solving credit problems;
    7. obtaining and understanding credit reports;
    8. re-establishing credit; and
    9. alternatives to bankruptcy.

  • PA-FEC 5.04

    Clients are educated about the advantages of developing a budget, including how to:

    1. establish short and long-term financial goals and how to achieve them;
    2. calculate gross and net monthly income; and
    3. identify and classify monthly expenses as fixed, variable, or periodic.

  • PA-FEC 5.05

    Money-management education includes information about:

    1. how to maintain adequate financial records;
    2. making decisions about purchases based on wants and needs;
    3. the value of insurance coverage; and
    4. d. saving for emergencies, periodic expenses, and long-term goals.

  • PA-FEC 5.06

    The agency provides, either directly or through contractual arrangements:

    1. counseling and education programs to a wide range of groups through various mediums, such as online technology, in educational settings, in public settings, and in the potential service area; and
    2. information about its services to potential referral sources, such as employee assistance programs and social service agencies.

    Interpretation: Audiences can include high schools, trade schools, adult education programs, colleges and universities, civic organizations, religious organizations, and the military, if located in the area.


  • PA-FEC 5.07

    The agency measures the effectiveness of counseling and education programs.

    Interpretation: Evidence of effectiveness may be established through, for example, pre- and post-testing, or presentation evaluations.

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