WHO IS ACCREDITED?

Private Organization Accreditation

Northside Psychological Services is a combination of both private practice and community mental health provider. We provide services to children and adults (EAP, private insurance, private pay, etc.) in our private practice setting. In our Community Care Program, we provide services to children and adolescents in their homes.
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ORGANIZATION TESTIMONIAL

Family Services of the North Shore

Kathleen Whyte, Manager of Human Resources / Accreditation Coordinator

Family Services of the North Shore is about to enter our third accreditation cycle with COA. Accreditation has provided us with a framework that enables us to demonstrate accountability to our clients, our funders and our donors. There is no question that the accreditation process and COA have benefited our agency.
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Purpose

Clients who receive Financial Education and Counseling services learn to solve financial problems and gain personal financial management skills.

PA-FEC 5: Financial Education and Counseling Services

The agency supports and delivers a variety of counseling and education services on family money management, budgeting, and the prudent, intelligent use of credit.

Update:

  • Deleted Evidence - 01/12/18

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • A description of services
    • Financial counseling procedures
    • Financial education materials provided to clients
    • Educational program curricula
    • Information about individual and group education and counseling programs including program dates, subjects, number of participants, and participant evaluations
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Clients
    • Review client files

  • FP
    PA-FEC 5.01

    The agency educates clients and provides general information about:

    1. their rights;
    2. public and non-profit resources that can offer assistance; and
    3. applicable laws and regulations.

    Interpretation: Applicable laws and regulations may include the Fair Credit Reporting Act, Fair Debt Collection Practices Act, Equal Credit Opportunity Act, Gramm-Leach Bliley Act, and other consumer credit legislation and regulations.


  • PA-FEC 5.02

    Counseling and education services offer the full range of options to address debt problems, and include information about:

    1. negotiating directly with creditors on payment or interest rate relief;
    2. changing buying habits;
    3. strategies for saving money;
    4. custom designed payment plans; and
    5. advantages and challenges of all options, including payment plans and options for student loans, bankruptcy, DMPs, and self-administered payment plans.

    Update:

    • Added NA - 06/01/18
       

    NA The agency provides Housing Counseling and Education Services only.


  • PA-FEC 5.03

    Education programs include information that addresses, as applicable:

    1. money management and budgeting;
    2. affordable levels of debt and debt warning signs;
    3. appropriate use of credit and alternatives to credit use;
    4. financial implications of student loan modification actions;
    5. types, sources, and costs of credit and loans;
    6. solving credit problems;
    7. obtaining and understanding credit reports;
    8. re-establishing credit; and
    9. alternatives to bankruptcy.

  • PA-FEC 5.04

    Clients are educated about the advantages of developing a budget, including how to:

    1. establish short and long-term financial goals and how to achieve them;
    2. calculate gross and net monthly income; and
    3. identify and classify monthly expenses as fixed, variable, or periodic.

  • PA-FEC 5.05

    Money-management education includes information about:

    1. how to maintain adequate financial records;
    2. making decisions about purchases based on wants and needs;
    3. the value of insurance coverage; and
    4. d. saving for emergencies, periodic expenses, and long-term goals.

  • PA-FEC 5.06

    The agency provides, either directly or through contractual arrangements:

    1. counseling and education programs to a wide range of groups through various mediums, such as online technology, in educational settings, in public settings, and in the potential service area; and
    2. information about its services to potential referral sources, such as employee assistance programs and social service agencies.

    Interpretation: Audiences can include high schools, trade schools, adult education programs, colleges and universities, civic organizations, religious organizations, and the military, if located in the area.


  • PA-FEC 5.07

    The agency measures the effectiveness of counseling and education programs.

    Interpretation: Evidence of effectiveness may be established through, for example, pre- and post-testing, or presentation evaluations.

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