WHO IS ACCREDITED?

Private Organization Accreditation

Lutheran Social Services of New England is a high-performing nonprofit organization. LSS is a powerful difference maker and go-to resource, driving ourselves to constantly anticipate futures that are different from the past. For 140 years, LSS has been caring for people in need in New England.
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ORGANIZATION TESTIMONIAL

Advantage Credit Counseling Service

Mary Loftus, VP, Agency Service

Our agency is preparing for reaccreditation under the Eighth Edition Standards. The COA site is well organized and very easy to use. Our team of employees working on the reaccreditation process has found the tools index to be very helpful, particularly some of the templates.
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Purpose

Clients who receive Financial Education and Counseling services learn to solve financial problems and gain personal financial management skills.

PA-FEC 10: Creditor Relations

The agency demonstrates credibility and accountability to the credit-granting entities that have agreed to participate in a debt management plan.

Update:

  • Deleted Evidence - 05/15/17
    Procedures for providing creditor information about agency practice was removed from the self-study. 

Interpretation: When the creditor’s policy is in conflict with the requirements of these standards, the agency should act in accordance with creditor requirements and with the client’s best interest in mind.

Interpretation: An agency that uses a third party electronic payment provider is responsible for all of the standards in this section, and:

  1. ensures that the standards are reflected in the contract; and
  2. establishes a process to confirm that contract obligations are being upheld.

NA The agency does not provide debt management plans.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Procedures for informing and communicating with creditors
    • Financial records
    • Procedures that describe how the agency notifies creditors when clients discontinue DMPs
    • Written information that describes fair share contributions
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Clients
    • Review client files

  • PA-FEC 10.01

    The agency provides electronic funds transfers at the creditor’s request.


  • PA-FEC 10.02

    The agency:

    1. promptly informs the creditor upon discovery of a posting problem;
    2. promptly refunds to the client or creditor any improperly credited amount; and
    3. either bills the creditor for its fair share and remits the client’s gross payment, or deducts the fair share contribution from the client’s payment, according to the creditor’s requirements.

  • PA-FEC 10.03

    When a DMP is discontinued, the organization is responsible for providing notice of discontinuation to the creditor, as per creditor requirements.

    Interpretation: Information may be provided to the creditor within the timeframes noted in creditor policy.

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