WHO IS ACCREDITED?

Private Organization Accreditation

Sweetser, a Maine non-profit agency operating since 1828, provides comprehensive mental and behavioral health and substance abuse treatment services. Statewide, it serves around 15,000 consumers a year, including children, adults, and families in outpatient, office-based, and residential settings.
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ORGANIZATION TESTIMONIAL

Joint Base Charleston School Age Program

Paula B. Matthews, School Age Program Coordinator

Preparing for our after school accreditation was an awesome and very valuable learning experience for the Child and Youth Professionals at Charleston Air Force Base. Becoming familiar with and understanding the After School standards was a breeze because of the training webinars and the great customer service we received from all of the COA staff. Thank you for supporting our military families.
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Purpose

Clients who receive Financial Education and Counseling services learn to solve financial problems and gain personal financial management skills.

PA-FEC 10: Creditor Relations

The agency demonstrates credibility and accountability to the credit-granting entities that have agreed to participate in a debt management plan.

Update:

  • Deleted Evidence - 05/15/17
    Procedures for providing creditor information about agency practice was removed from the self-study. 

Interpretation: When the creditor’s policy is in conflict with the requirements of these standards, the agency should act in accordance with creditor requirements and with the client’s best interest in mind.

Interpretation: An agency that uses a third party electronic payment provider is responsible for all of the standards in this section, and:

  1. ensures that the standards are reflected in the contract; and
  2. establishes a process to confirm that contract obligations are being upheld.

NA The agency does not provide debt management plans.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Procedures for informing and communicating with creditors
    • Financial records
    • Procedures that describe how the agency notifies creditors when clients discontinue DMPs
    • Written information that describes fair share contributions
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Clients
    • Review client files

  • PA-FEC 10.01

    The agency provides electronic funds transfers at the creditor’s request.


  • PA-FEC 10.02

    The agency:

    1. promptly informs the creditor upon discovery of a posting problem;
    2. promptly refunds to the client or creditor any improperly credited amount; and
    3. either bills the creditor for its fair share and remits the client’s gross payment, or deducts the fair share contribution from the client’s payment, according to the creditor’s requirements.

  • PA-FEC 10.03

    When a DMP is discontinued, the organization is responsible for providing notice of discontinuation to the creditor, as per creditor requirements.

    Interpretation: Information may be provided to the creditor within the timeframes noted in creditor policy.

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