Private Organization Accreditation

Lutheran Social Services of New England is a high-performing nonprofit organization. LSS is a powerful difference maker and go-to resource, driving ourselves to constantly anticipate futures that are different from the past. For 140 years, LSS has been caring for people in need in New England.


Joint Base Charleston School Age Program

Paula B. Matthews, School Age Program Coordinator

Preparing for our after school accreditation was an awesome and very valuable learning experience for the Child and Youth Professionals at Charleston Air Force Base. Becoming familiar with and understanding the After School standards was a breeze because of the training webinars and the great customer service we received from all of the COA staff. Thank you for supporting our military families.
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The agency earns and sustains the public trust through honest, truthful, and responsible transactions, partnerships, and relationships with individuals, communities, providers, businesses, donors, and government entities.

PA-ETH 1: Open, Transparent Operations

The agency operates in an open and transparent manner in accordance with applicable legal requirements and uses assets exclusively and effectively to serve the purpose for which it has been created.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    County/Municipality Administered Agency, State Administered Agency (Central Office), or other Public Entity
    • See narrative evidence
    • Review of Network website
    • Review of Network written materials
    State Administered Agency (Regional Office)
    • See narrative evidence
    State Administered Agency (Regional Office)
    • Agency mission/vision statement
    • Financial reports/audits
    County/Municipality Administered Agency, State Administered Agency (Central Office), or other Public Entity
    • Interview:
      1. Agency head
      2. Oversight Entity/Stakeholder Advisory Panel members
      3. CFO or equivalent
      4. Persons served/community stakeholders
      5. Personnel
    State Administered Agency (Regional Office)
    • Interview:
      1. Agency leadership
      2. Persons served/community stakeholders
      3. Personnel

  • PA-ETH 1.01

    The public has access to clear, timely, accurate information about the agency’s programs, activities, service recipients, and finances.

    Interpretation: Consumers of services, donors, volunteers, and public officials are among those for whom access to information should be assured.

  • PA-ETH 1.02

    The agency accurately portrays its mission in all communications that contain such a representation.

  • PA-ETH 1.03

    The agency eliminates internal and external barriers to achieving accountability throughout the agency, including unawareness of expectations and current information.

  • PA-ETH 1.04

    When the network management entity, organizations with an ownership interest in the network, or members of the network’s board of directors provide direct services to network clients, the network management entity discloses all ownership, partnership, or governance arrangements in all written material describing the network.

    Interpretation: In partner networks, which typically consist of a group of agencies that have joined together to form a new, separately incorporated network entity, the partner agencies often have a direct financial stake in the network, as well as a direct role in the network’s governance, decision-making, and outcomes. In such cases partner agencies can be considered the network’s "owners."

    A network can use a simple statement such as "The XYZ Network is a partnership of provider agencies in Clark County" on letterhead or other written material, as long as the network makes more detailed written information, such as a list of all "owners" available upon request.

    NA The agency is not a network management entity.

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