WHO IS ACCREDITED?

Private Organization Accreditation

Consumer Credit Counseling Service of the Savannah Area's mission is to provide the best non-profit community service, dedicated to delivering professional and confidential counseling, debt management, housing counseling and consumer education to all segments of the community regardless of ability to pay.
read more >>

ORGANIZATION TESTIMONIAL

The Village for Families & Children, Inc.

Galo A. Rodriguez, M.P.H., President & CEO

COA Peer Reviewers demonstrated their expertise through their knowledge of COA standards as well as experience in the behavioral health field. In addition, COA’s seminars and tools were very helpful in guiding us through the accreditation process.
read more>>

Purpose

The agency earns and sustains the public trust through honest, truthful, and responsible transactions, partnerships, and relationships with individuals, communities, providers, businesses, donors, and government entities.

PA-ETH 1: Open, Transparent Operations

The agency operates in an open and transparent manner in accordance with applicable legal requirements and uses assets exclusively and effectively to serve the purpose for which it has been created.

Rating Indicators
1
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
2
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.
3
Partial Implementation, Concerning Performance
  • A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  
  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
  • Service quality or agency functioning may be compromised.  
  • Capacity is at a basic level.
4
Unsatisfactory Implementation or Performance
  • A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed administration and management infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
Please see Rating Guidance for additional rating examples. 

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    County/Municipality Administered Agency, State Administered Agency (Central Office), or other Public Entity
    • See narrative evidence
    • Review of Network website
    • Review of Network written materials
    State Administered Agency (Regional Office)
    • See narrative evidence
     
    State Administered Agency (Regional Office)
    • Agency mission/vision statement
    • Financial reports/audits
    County/Municipality Administered Agency, State Administered Agency (Central Office), or other Public Entity
    • Interview:
      1. Agency head
      2. Oversight Entity/Stakeholder Advisory Panel members
      3. CFO or equivalent
      4. Persons served/community stakeholders
      5. Personnel
    State Administered Agency (Regional Office)
    • Interview:
      1. Agency leadership
      2. Persons served/community stakeholders
      3. Personnel

  • PA-ETH 1.01

    The public has access to clear, timely, accurate information about the agency’s programs, activities, service recipients, and finances.

    Interpretation: Consumers of services, donors, volunteers, and public officials are among those for whom access to information should be assured.


  • PA-ETH 1.02

    The agency accurately portrays its mission in all communications that contain such a representation.


  • PA-ETH 1.03

    The agency eliminates internal and external barriers to achieving accountability throughout the agency, including unawareness of expectations and current information.


  • PA-ETH 1.04

    When the network management entity, organizations with an ownership interest in the network, or members of the network’s board of directors provide direct services to network clients, the network management entity discloses all ownership, partnership, or governance arrangements in all written material describing the network.

    Interpretation: In partner networks, which typically consist of a group of agencies that have joined together to form a new, separately incorporated network entity, the partner agencies often have a direct financial stake in the network, as well as a direct role in the network’s governance, decision-making, and outcomes. In such cases partner agencies can be considered the network’s "owners."

    A network can use a simple statement such as "The XYZ Network is a partnership of provider agencies in Clark County" on letterhead or other written material, as long as the network makes more detailed written information, such as a list of all "owners" available upon request.

    NA The agency is not a network management entity.

Copyright © 2018 Council on Accreditation. All Rights Reserved.  Privacy Policy and Terms of Use