Private Organization Accreditation

Money Management International is a nationwide nonprofit organization that provides counseling and education related to credit, housing and bankruptcy, and offers debt management assistance if needed. MMI also conducts community education programs in the areas where we have a physical presence.


Domestic Violence Intervention Services, Inc.

Donna Mathews, Associate Director

Becoming accredited and maintaining our accreditation through COA has helped us increase our professionalism and thereby provide better services to domestic violence, sexual assault, stalking, and dating violence survivors.
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Employee Assistance Programs help agencies achieve business health and productivity goals, and support individuals working to maintain or improve their productivity, functioning, and pro-social behavior, as well as remain at or return to the workplace.

PA-EAP 6: Assessment

Clients participate in an individualized, strengths-based, culturally responsive assessment.

Rating Indicators
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions; exceptions do not impact service quality or agency performance. 
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement. 
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented.  
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.  
Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  
  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.   
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner. 
  • Service quality or agency functioning may be compromised.   
  • Capacity is at a basic level.
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.  
Please see Rating Guidance for additional rating examples. 

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Assessment procedures
    • Assessment tool and/or criteria included in assessment
No On-Site Evidence
    • Interview:
      1. Clinical or program director
      2. Relevant personnel
      3. Clients
    • Review case records

  • PA-EAP 6.01

    EAP counselors/consultants obtain relevant assessment information including, as appropriate to the service provided: 

    1. demographic information; 
    2. the nature of the request or presenting problem; 
    3. any workplace related issues;
    4. any immediate safety risks to self or others; 
    5. environment and home situation; 
    6. financial status and health insurance; 
    7. social and peer group supprt; 
    8. interests, skills, and aptitudes; 
    9. work history and military service; 
    10. medical history; 
    11. physical illness/somatic variables/medical treatment; 
    12. the use of alcohol or other drugs; 
    13. depression screening; 
    14. ongoing safety concerns;
    15. behavioral/cognitive patterns that cause health risks, based on physical, emotional, behavioral, or social conditions; and 
    16. when appropriate, legal, vocational, and/or wellness needs of the client. 

    Interpretation: Workplace related issues can include, for example, co-worker conflicts, conflicts with managers, drug policy violations, manager consultations, performance improvement issues, and critical incidents.

    Research Note: There is now free or low-cost access to several research-validated brief tools that can be used to assess individual depression, general psychiatric state, substance abuse or misuse, and workplace performance. 

  • PA-EAP 6.02

    Assessments are conducted in a strengths-based, culturally responsive manner, and identify resources that can increase service participation and support the achievement of agreed upon goals.

    Interpretation: Culturally responsive assessments can include attention to geographic location, language of choice, and the person’s religious, racial, ethnic, and cultural background. Other important factors that contribute to a responsive assessment include attention to age, sexual orientation, gender identity, developmental level, and disability status.

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