Private Organization Accreditation

White's Residential & Family Services is Indiana's largest social services agency offering accredited and comprehensive residential, foster care, independent living, adoption, and home-based services.


Judy Kay, LCSW

Volunteer Roles: Peer Reviewer; Team Leader

In administration for 22 of 24 years at Child Saving Institute, a COA-accredited not-for-profit child welfare agency in Omaha, Nebraska. Retired approximately two years ago, I moved to Tucson, Arizona, where I advocate for children's rights as a Court Appointed Special Advocate (CASA) volunteer to three young children.
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Employee Assistance Programs help agencies achieve business health and productivity goals, and support individuals working to maintain or improve their productivity, functioning, and pro-social behavior, as well as remain at or return to the workplace.

PA-EAP 6: Assessment

Clients participate in an individualized, strengths-based, culturally responsive assessment.

Rating Indicators
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions; exceptions do not impact service quality or agency performance. 
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement. 
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented.  
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.  
Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  
  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.   
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner. 
  • Service quality or agency functioning may be compromised.   
  • Capacity is at a basic level.
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.  
Please see Rating Guidance for additional rating examples. 

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Assessment procedures
    • Assessment tool and/or criteria included in assessment
No On-Site Evidence
    • Interview:
      1. Clinical or program director
      2. Relevant personnel
      3. Clients
    • Review case records

  • PA-EAP 6.01

    EAP counselors/consultants obtain relevant assessment information including, as appropriate to the service provided: 

    1. demographic information; 
    2. the nature of the request or presenting problem; 
    3. any workplace related issues;
    4. any immediate safety risks to self or others; 
    5. environment and home situation; 
    6. financial status and health insurance; 
    7. social and peer group supprt; 
    8. interests, skills, and aptitudes; 
    9. work history and military service; 
    10. medical history; 
    11. physical illness/somatic variables/medical treatment; 
    12. the use of alcohol or other drugs; 
    13. depression screening; 
    14. ongoing safety concerns;
    15. behavioral/cognitive patterns that cause health risks, based on physical, emotional, behavioral, or social conditions; and 
    16. when appropriate, legal, vocational, and/or wellness needs of the client. 

    Interpretation: Workplace related issues can include, for example, co-worker conflicts, conflicts with managers, drug policy violations, manager consultations, performance improvement issues, and critical incidents.

    Research Note: There is now free or low-cost access to several research-validated brief tools that can be used to assess individual depression, general psychiatric state, substance abuse or misuse, and workplace performance. 

  • PA-EAP 6.02

    Assessments are conducted in a strengths-based, culturally responsive manner, and identify resources that can increase service participation and support the achievement of agreed upon goals.

    Interpretation: Culturally responsive assessments can include attention to geographic location, language of choice, and the person’s religious, racial, ethnic, and cultural background. Other important factors that contribute to a responsive assessment include attention to age, sexual orientation, gender identity, developmental level, and disability status.

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