WHO IS ACCREDITED?

Private Organization Accreditation

Lutheran Social Services of New England is a high-performing nonprofit organization. LSS is a powerful difference maker and go-to resource, driving ourselves to constantly anticipate futures that are different from the past. For 140 years, LSS has been caring for people in need in New England.
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ORGANIZATION TESTIMONIAL

Domestic Violence Intervention Services, Inc.

Donna Mathews, Associate Director

Becoming accredited and maintaining our accreditation through COA has helped us increase our professionalism and thereby provide better services to domestic violence, sexual assault, stalking, and dating violence survivors.
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Purpose

Children, youth, and adults who participate in Services for Individuals with Developmental Disabilities achieve full integration and inclusion in the mainstream, make choices, exert control over their lives, and fully participate in, and contribute to, their communities.

PA-DDS 9: Residential Services

The agency protects the rights, and provides for the comfort of individuals using residential services.

NA The agency does not provide residential services.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Family visitation procedures
    • Policy regarding the right to make telephone calls
    • Description of opportunities and support for the exercise of religious beliefs and practices
No On-Site Evidence
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Individuals served
    • Review case records
    • Facility observation

  • FP
    PA-DDS 9.01

    The agency provides a living environment that:

    1. is home-like;
    2. provides the individual the opportunity to design or personalize his or her space;
    3. respects the person’s right to privacy; and
    4. provides the individual with enough space to spend time alone.

  • PA-DDS 9.02

    Individuals receiving residential services have the opportunity to visit and receive visits from family and friends, and the agency assists with travel arrangements, as necessary.


  • FP
    PA-DDS 9.03

    Individuals receiving residential services have the right to make private telephone calls at any time.

    Interpretation: Any restrictions on the right to make private phone calls are:

    1. based on contraindications in the service plan;
    2. approved in advance by the program director or an appropriate designee;
    3. documented in the case record; and
    4. reauthorized weekly by the immediate supervisor of the direct support provider.

  • FP
    PA-DDS 9.04

    Individual are free to express and practice their religious or spiritual beliefs, and the agency provides:

    1. appropriate opportunities for religious or spiritual practice; and
    2. support, including transportation and schedule adjustments, as necessary.
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