WHO IS ACCREDITED?

Private Organization Accreditation

Heartland for Children is the not-for-profit agency responsible for the foster care system in Polk, Highlands, and Hardee Counties.
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VOLUNTEER TESTIMONIAL

Barry Gourley

Volunteer Roles: Endorser; Peer Reviewer

It is an honor to be a COA volunteer. I’ve had a great opportunity to work with fabulous COA volunteers, I’ve grown professionally in the COA accreditation process and I’ve met some wonderful people across this nation who are working hard to help and support children and families.
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Purpose

Children, youth, and adults who participate in Services for Individuals with Developmental Disabilities achieve full integration and inclusion in the mainstream, make choices, exert control over their lives, and fully participate in, and contribute to, their communities.

PA-DDS 9: Residential Services

The agency protects the rights, and provides for the comfort of individuals using residential services.

NA The agency does not provide residential services.

Rating Indicators
1
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions; exceptions do not impact service quality or agency performance. 
2
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement. 
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented.  
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.  
3
Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  
  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.   
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner. 
  • Service quality or agency functioning may be compromised.   
  • Capacity is at a basic level.
4
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.  
Please see Rating Guidance for additional rating examples. 

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Family visitation procedures
    • Policy regarding the right to make telephone calls
    • Description of opportunities and support for the exercise of religious beliefs and practices
No On-Site Evidence
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Individuals served
    • Review case records
    • Facility observation

  • FP
    PA-DDS 9.01

    The agency provides a living environment that:

    1. is home-like;
    2. provides the individual the opportunity to design or personalize his or her space;
    3. respects the person’s right to privacy; and
    4. provides the individual with enough space to spend time alone.

  • PA-DDS 9.02

    Individuals receiving residential services have the opportunity to visit and receive visits from family and friends, and the agency assists with travel arrangements, as necessary.


  • FP
    PA-DDS 9.03

    Individuals receiving residential services have the right to make private telephone calls at any time.

    Interpretation: Any restrictions on the right to make private phone calls are:

    1. based on contraindications in the service plan;
    2. approved in advance by the program director or an appropriate designee;
    3. documented in the case record; and
    4. reauthorized weekly by the immediate supervisor of the direct support provider.

  • FP
    PA-DDS 9.04

    Individual are free to express and practice their religious or spiritual beliefs, and the agency provides:

    1. appropriate opportunities for religious or spiritual practice; and
    2. support, including transportation and schedule adjustments, as necessary.
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