Private Organization Accreditation

Northside Psychological Services is a combination of both private practice and community mental health provider. We provide services to children and adults (EAP, private insurance, private pay, etc.) in our private practice setting. In our Community Care Program, we provide services to children and adolescents in their homes.


Bonnie Bagley

Volunteer Roles: Evaluator; Lead Evaluator; Peer Reviewer; Team Leader

I have found that being a COA Volunteer builds my professional skills and experience in ways that more traditional workshops do not. The opportunity to learn about best practices through the COA standards and then see how agencies implement them is truly a growth experience.
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Individuals and families who participate in Counseling, Support, and Education Services identify and build on strengths, develop skills to manage situational change, access appropriate community support and resources, and improve functioning in daily activities at home, at work, and in the community.

PA-CSE 9: Personnel: Additional Requirements for Counseling and Support Services

Personnel providing counseling and support services are qualified by education, training, and experience.

NA The agency does not provide counseling and support services.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Program staffing chart that include lines of supervision
    • List of program personnel that includes:
      1. name;
      2. title;
      3. degree held and/or other credentials;
      4. FTE or volunteer;
      5. length of service at the agency;
      6. time in current position
    • Job descriptions
    • Table of contents of training curricula
    • Training curricula
    • Documentation of training
    • Interview:
      1. Supervisors
      2. Relevant personnel
    • Review personnel files

  • PA-CSE 9.01

    Personnel providing counseling and support services must have an associate’s degree in a human services field and/or appropriate training and experience.


    Interpretation: Personnel degree qualifications should be appropriate to the services being provided. 

  • PA-CSE 9.02

    Personnel demonstrate competence in following, as appropriate:

    1. methods of crisis prevention and intervention; 
    2. identifying the needs of abused and neglected children and adults;
    3. understanding child development, and individual and family functioning;
    4. criteria to determine the need for more intensive services;
    5. evidence-based practices and relevant emerging bodies of knowledge;
    6. ecological or person-in-environment perspectives;  
    7. working with difficult to reach, traumatized, or disengaged individuals and families; and
    8. collaborating with other disciplines and community resources.

    Interpretation: Depending on the service population, personnel may need to be trained on recognizing the presence of physical health, mental health, and/or substance use conditions in order to determine when service recipients require more intensive services. 

    Interpretation: Training on evidenced-based practices and theories will vary given the program design and identified service population.

    Research Note: Ecological or person-in-environment perspective views social, cultural, environmental, historical, and economic factors as critical in the development and resolution of personal and family problems.

  • PA-CSE 9.03

    Supervisors of counseling and support services personnel are qualified by:

    1. at least two years of experience providing counseling and supportive services;
    2. a bachelor’s degree in a human services field; and
    3. training in staff supervision.

    Interpretation: Appropriate experience and specialized training can compensate for a lack of a bachelor’s degree depending on the program design. For example, in peer support programs, number of years’ experience providing peer support services, in addition to formal trainings and/or certifications, is more critical than level of academic degree.

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