WHO IS ACCREDITED?

Private Organization Accreditation

Catholic Charities alleviates human suffering and improves the quality of life of 100,000 people annually, regardless of religious background. A staff of 600 provides support and services related to housing, food, mental health, children's services, addiction treatment, and domestic violence services.
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VOLUNTEER TESTIMONIAL

Audrey Coleman, RN-MSN

Volunteer Roles: Military Reviewer; Peer Reviewer; Team Leader

My first experience with COA was in 1999 with what was a NC Area Program. I started as a peer reviewer in 2005, doing two to four site visits a year. I am also a team leader and have recently been approved to be a military reviewer.
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Purpose

Individuals and families who participate in Counseling, Support, and Education Services identify and build on strengths, develop skills to manage situational change, access appropriate community support and resources, and improve functioning in daily activities at home, at work, and in the community.

PA-CSE 4: Counseling and Support Services

The agency provides individuals and families with educational, supportive, and preventive services that:

  1. recognize individual and family values and goals;
  2. accommodate differences in lifestyles; and
  3. emphasize personal growth, development, and situational change; and
  4. offer guidance, coaching, and community support.

Interpretation: Counseling and support services can be designed and delivered by peers, examples of which include peer-to-peer counseling, peer mentoring/coaching, and parent and family support services.

Note: Programs reviewed under Counseling and Support Services provide non-clinical, supportive counseling to individuals and families. Please refer to the note at the service definition for further guidance. 

NA The agency does not provide counseling and support services.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • A description of counseling and support services
    • Procedures for providing necessary care to service recipients who are victims of violence, abuse, neglect, or other known trauma, or at risk for suicide (PA-CSE 4.04) 
No On-Site Evidence
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Individuals or families served
    • Review logs, progress notes, or case records for documentation of services provided, as applicable

  • PA-CSE 4.01

    Personnel engage and motivate service recipients by demonstrating:

    1. sensitivity to the needs and personal goals of the service recipient;
    2. a receptive manner;
    3. respect for the person’s autonomy, confidentiality, socio-cultural values, life style choices, and complex family interactions;
    4. flexibility; and
    5. appropriate boundaries.

  • PA-CSE 4.02

    Personnel assist the service recipients to:

    1. explore and clarify the reason for accessing services;
    2. voice service goals;
    3. identify successful coping or problem solving strategies based on identified strengths, formal and informal supports, and preferred solutions;
    4. establish and evaluate progress towards achieving identified goals; and
    5. realize ways of maintaining and generalizing gains.

    Interpretation: While written service plans are not required, documenting service goals and tracking progress toward the achievement of those goals is a way to ensure that services are effectively addressing an identified issue or concern. 

    Research Note: Literature suggests that successful interventions are those that are driven by the goals of the service recipient and utilize the client’s strengths, coping mechanisms, and support networks to solve an identified problem. Assisting individuals and families to identify the concern that motivated them to seek out services, their service goals, and the tools they have to successfully accomplish their goals leads to greater self-sufficiency, and fewer service needs in the future.


  • PA-CSE 4.03

    Services have an educational, supportive, or preventive focus to help service recipients:

    1. cope with life transitions;
    2. develop life skills and problem-solving techniques;
    3. better understand the patterns of community and family living;
    4. anticipate and manage stresses of daily living; or
    5. improve role competency and family and social functioning.

  • FP
    PA-CSE 4.04

    When a service recipient is a victim of abuse, neglect, violence, other known trauma, or at risk for suicide, the organization provides:

    1. trauma-informed care;
    2. a safety plan;
    3. frequent monitoring of progress toward service goals; and/or
    4. access to intensive services.

    Interpretation: Trauma informed care is grounded in a thorough understanding of the biopsychosocial effects of trauma on the individual. Service recipients should receive education about the impact of trauma and have the opportunity to explore care options so they can actively participate in developing service goals and objectives. By taking this approach, agencies are encouraging and respecting the voice and choice of those they serve.

    Interpretation: Regarding element (b), safety plans will look different depending on the specific needs of the service recipient. For example, safety plans for survivors of domestic violence focus on helping individuals prepare for immediate escape, while safety plans for individuals at risk for suicide focus on warning signs, coping strategies, and lethal means restriction.


  • PA-CSE 4.05

    The agency:

    1. informs service recipients of any limitations to confidentiality prior to the disclosure of sensitive information;
    2. provides service recipients with the resources to report domestic violence, sexual assault, abuse, or neglect, if they elect to do so; and
    3. adheres to mandated reporting laws.
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