Private Organization Accreditation

Stillwater-based FamilyMeans provides services in budget and credit counseling, mental health, collaborative divorce, caregiver support, youth programming, and an employee assistance program. 


Jane Bonk, Ph.D., LCSW

Volunteer Roles: Commissioner; Evaluator; Lead Evaluator; Peer Reviewer; Team Leader

Dr. Jane Bonk is a team leader, evaluator, and commissioner who has led over 25 site visits for COA.
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Child Protective Services protect children from abuse and neglect and increase child well-being and family stability.

PA-CPS 10: Removing Children from the Home

When a child cannot safely remain at home, the child is removed from the home, and the child and family are prepared for the transition.

NA The agency only provides Child Protective Case Management Services.

Rating Indicators
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions; exceptions do not impact service quality or agency performance. 
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement. 
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented.  
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.  
Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  
  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.   
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner. 
  • Service quality or agency functioning may be compromised.   
  • Capacity is at a basic level.
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.  
Please see Rating Guidance for additional rating examples. 

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Procedures for establishing voluntary agreements and submitting court petitions
    • Procedures or protocols for removing a child
    • Domestic violence protocol, if available
    • Interview:
      1. Program director
      2. Supervisors
      3. Relevant personnel
    • Review case records

  • FP
    PA-CPS 10.01

    When a child cannot safely remain at home, the agency collaborates with parents to establish a voluntary agreement, or otherwise petitions a court of proper jurisdiction, to obtain appropriate care.

    Interpretation: The process for removing an Indian child from the home must meet requirements outlined in the Indian Child Welfare Act.

    Note: The removal of a child can aggravate a domestic violence situation. The service provider should follow the agency’s domestic violence protocol and coordinate the child’s removal with the domestic violence unit or specialist, whenever possible.

    Research Note: The Indian Child Welfare Act requires that, prior to removing an Indian child from the home, the state must be able to demonstrate to the court that active efforts have been made to prevent removal and that all efforts have been unsuccessful. The Act also requires that a qualified witness testify that serious emotional or physical harm would likely occur if the parent were to maintain custody of the child.

    Research Note: Voluntary consent to a foster care placement is not valid unless it complies with specific procedural requirements outlined in the Indian Child Welfare Act (ICWA) , including that the consent be in writing, recorded before a judge, and accompanied by a certificate authenticating that the terms and consequences of voluntary removal were fully explained and understood. Parents of Indian children should be informed of their right, under ICWA, to withdraw consent and the process and timeframes for doing so.

  • FP
    PA-CPS 10.02

    A professional with two years of related experience and an advanced degree in social work, or another comparable clinical human services profession, is involved in the decision to remove a child from the home.

    Interpretation: When the case involves an Indian child, the agency should collaborate with the tribe to ensure compliance with the Indian Child Welfare Act.

  • FP
    PA-CPS 10.03

    The agency minimizes the negative effects removal can have on a child by:

    1. providing age- and culturally- appropriate information about the removal process;
    2. identifying personal items the child will bring;
    3. collecting information about the child’s daily routine, preferred foods and activities, needed therapeutic or medical care, cultural practices, and education;
    4. ensuring proper notification is sent to all adult grandparents and other adult relatives explaining the options and requirements related to their participation in the care and placement of the child;
    5. discussing how the child can maintain contact with the family and cultural or tribal community; and
    6. discussing separation and loss.

    Interpretation: Personnel should ensure needed medication and medical equipment accompany the child or are obtained. When the child requires medication personnel should follow procedures regarding the storage and administration of medication.

    Research Note: Contact with tribal relatives is commonly practiced among tribal communities and is believed to support the child’s cultural identity and an improved sense of belonging.

  • PA-CPS 10.04

    The agency minimizes the negative effects a removal can have on the family by:

    1. discussing how the family can maintain contact with the child;
    2. providing information about the removal process;
    3. discussing separation and loss with the parents and siblings remaining in the home;
    4. identifying available cultural supports and resources; and
    5. addressing needs related to domestic violence, substance use, or mental illness.
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