WHO IS ACCREDITED?

Private Organization Accreditation

Heartland for Children is the not-for-profit agency responsible for the foster care system in Polk, Highlands, and Hardee Counties.
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VOLUNTEER TESTIMONIAL

Nicole Deprez-Garrity, M.Ed.

Volunteer Roles: Endorser, Lead Endorser

Nicole Deprez-Garrity is a lead After School Endorser based in Germany.
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Purpose

Families participating in Child and Family Development and Support Services delivered through strong community partnerships gain new competencies, improve child health and well-being, improve family functioning, and make family-community connections.

PA-CFD 15: Personnel

Personnel are capable of helping children and families consider options, improve their functioning, and achieve their goals.

Rating Indicators
1
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions; exceptions do not impact service quality or agency performance. 
2
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement. 
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented.  
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.  
3
Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  
  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.   
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner. 
  • Service quality or agency functioning may be compromised.   
  • Capacity is at a basic level.
4
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.  
Please see Rating Guidance for additional rating examples. 

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Program staffing chart that includes lines of supervision
    • List of personnel that includes:
      1. name;
      2. title;
      3. degree held and/or other credentials;
      4. FTE or volunteer;
      5. length of service at the agency;
      6. time in current position
    • Table of contents of training curricula
    • Description of average workload, including average caseload size if applicable
    • Procedures and criteria used for assigning cases, and for assigning and evaluating workloads
    • Job descriptions
    • Documentation of training
    • Training curricula
    • Supervision schedule
    • Interview:
      1. Supervisors
      2. Personnel
    • Review personnel files

  • FP
    PA-CFD 15.01

    Personnel have the competencies needed to:

    1. engage, establish trust, develop relationships, and collaborate effectively with individuals and families from a wide range of backgrounds, cultures, and perspectives;
    2. provide services in a culturally competent manner;
    3. promote respect and encourage independence;
    4. use appropriate methods of support and establish professional boundaries with families;
    5. observe and understand child, individual, and family functioning;
    6. educate families about child development, child rearing, and positive personal development;
    7. identify and build on strengths;
    8. assess needs, risks, and safety;
    9. recognize and address problems related to substance use, mental health, domestic violence, and child abuse and neglect;
    10. recognize and respond to signs of prenatal and postpartum depression;
    11. collaborate with community providers; and
    12. link families with needed services offered by other community providers.

    Interpretation: Competency can be demonstrated through a combination of education, training, and experience.

    Research Note: Studies have found that between 10 and 20 percent of women experience depression either during pregnancy (prenatal) or within 12 months of giving birth (postpartum). A much smaller percentage experience postpartum psychosis. Symptoms of postpartum depression can include: persistent sadness, irritability, lack of self-care, insomnia, fatigue, anxiety, poor bonding with baby, and thoughts of suicide. Maternal depression can be treated successfully, especially if identified early. 

    NA The agency provides only parent education groups.


  • PA-CFD 15.02

    Personnel providing early intervention services have the additional competencies needed to:

    1. administer early intervention techniques;
    2. understand issues of particular relevance to the families of children with developmental delays or disabilities; and
    3. help families learn how to support and promote their children’s healthy development.

    Interpretation: Competency can be demonstrated through a combination of education, training, and experience.

    NA The agency does not provide an early intervention program.


  • PA-CFD 15.03

    Personnel providing parent education services in a group setting have the competencies needed to:

    1. engage and motivate group members;
    2. understand group dynamics;
    3. lead discussions;
    4. facilitate group activities;
    5. collaborate effectively with individuals and families from a wide range of backgrounds, cultures, and perspectives;
    6. provide services in a culturally competent manner;
    7. promote respect and encourage independence;
    8. educate individuals and families about child development, child rearing, and positive personal development; and
    9. recognize family needs and collaborate with community providers.

    Interpretation: Competency can be demonstrated through a combination of education, training, and experience.

    NA The agency does not provide parent education groups.


  • PA-CFD 15.04

    Supervisors are qualified by:

    1. an advanced degree in a health or human service field; or
    2. a bachelor’s degree in a health or human service field and two years’ experience working with children and families.

    Interpretation: When supervisors are qualified by element (b), prior experience with supervision is desirable.


  • PA-CFD 15.05

    Supervisors provide:

    1. regular support and supervision to all direct service personnel; and
    2. additional support and supervision to personnel who are new or developing competencies or qualifications.

  • FP
    PA-CFD 15.06

    Employee workloads support the achievement of positive outcomes for families, are regularly reviewed, and are based on an assessment of the following:

    1. the qualifications, competencies, and experience of the provider, including the level of supervision needed;
    2. case complexity and status;
    3. the work and time required to accomplish assigned tasks, including those associated with individual caseloads and other job responsibilities;
    4. whether services are provided by multiple professionals or team members; and
    5. service volume, accounting for assessed level of needs of new and current families and referrals.

    Interpretation: Case complexity can take into account: the intensity of child and family needs, the size of the family, travel time, and the goal of the case.

    When services are provided through a home visiting model, caseloads generally range from 15 – 25 families, depending upon the frequency and intensity of services provided.


  • PA-CFD 15.07

    When multiple providers are involved, a team approach is used to ensure a comprehensive, integrated approach to service delivery.

    Interpretation: Mechanisms should be in place to facilitate communication and coordination.

    NA The agency does not involve multiple providers in service delivery.

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