WHO IS ACCREDITED?

Private Organization Accreditation

HeartShare assist individuals with developmental disabilities through education, day, residential and recreation programs, case management, and health services, and provides foster care/adoption services, counseling, after school and energy assistance programs, and programs for people with HIV/AIDS.
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ORGANIZATION TESTIMONIAL

ClearPoint Credit Counseling Solutions

Tim Spearin, Vice President, Quality Assurance

ClearPoint Credit Counseling Solutions has been accredited by the Council on Accreditation (COA) since 1996.  Reaccreditation attests that a member organization continues to meet the highest national operating standards as set by the COA.  It also provides assurance that ClearPoint Credit Counseling Solutions is performing services which the community needs, conducting its operations and funds successfully.
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Purpose

Families participating in Child and Family Development and Support Services delivered through strong community partnerships gain new competencies, improve child health and well-being, improve family functioning, and make family-community connections.

PA-CFD 15: Personnel

Personnel are capable of helping children and families consider options, improve their functioning, and achieve their goals.

Update:

  • Revised Evidence - 08/15/17
    The scope of the evidence of personnel workloads has been broadened. 

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Program staffing chart that includes lines of supervision
    • List of personnel that includes:
      1. name;
      2. title;
      3. degree held and/or other credentials;
      4. FTE or volunteer;
      5. length of service at the agency;
      6. time in current position
    • Table of contents of training curricula
    • Description of average workload, including average caseload size if applicable
    • Procedures and criteria used for assigning cases, and for assigning and evaluating workloads
    • Job descriptions
    • Documentation of training
    • Training curricula
    • Supervision schedule
    • Interview:
      1. Supervisors
      2. Personnel
    • Review personnel files

  • FP
    PA-CFD 15.01

    Personnel have the competencies needed to:

    1. engage, establish trust, develop relationships, and collaborate effectively with individuals and families from a wide range of backgrounds, cultures, and perspectives;
    2. provide services in a culturally competent manner;
    3. promote respect and encourage independence;
    4. use appropriate methods of support and establish professional boundaries with families;
    5. observe and understand child, individual, and family functioning;
    6. educate families about child development, child rearing, and positive personal development;
    7. identify and build on strengths;
    8. assess needs, risks, and safety;
    9. recognize and address problems related to substance use, mental health, domestic violence, and child abuse and neglect;
    10. recognize and respond to signs of prenatal and postpartum depression;
    11. collaborate with community providers; and
    12. link families with needed services offered by other community providers.

    Interpretation: Competency can be demonstrated through a combination of education, training, and experience.

    Research Note: Studies have found that between 10 and 20 percent of women experience depression either during pregnancy (prenatal) or within 12 months of giving birth (postpartum). A much smaller percentage experience postpartum psychosis. Symptoms of postpartum depression can include: persistent sadness, irritability, lack of self-care, insomnia, fatigue, anxiety, poor bonding with baby, and thoughts of suicide. Maternal depression can be treated successfully, especially if identified early. 

    NA The agency provides only parent education groups.


  • PA-CFD 15.02

    Personnel providing early intervention services have the additional competencies needed to:

    1. administer early intervention techniques;
    2. understand issues of particular relevance to the families of children with developmental delays or disabilities; and
    3. help families learn how to support and promote their children’s healthy development.

    Interpretation: Competency can be demonstrated through a combination of education, training, and experience.

    NA The agency does not provide an early intervention program.


  • PA-CFD 15.03

    Personnel providing parent education services in a group setting have the competencies needed to:

    1. engage and motivate group members;
    2. understand group dynamics;
    3. lead discussions;
    4. facilitate group activities;
    5. collaborate effectively with individuals and families from a wide range of backgrounds, cultures, and perspectives;
    6. provide services in a culturally competent manner;
    7. promote respect and encourage independence;
    8. educate individuals and families about child development, child rearing, and positive personal development; and
    9. recognize family needs and collaborate with community providers.

    Interpretation: Competency can be demonstrated through a combination of education, training, and experience.

    NA The agency does not provide parent education groups.


  • PA-CFD 15.04

    Supervisors are qualified by:

    1. an advanced degree in a health or human service field; or
    2. a bachelor’s degree in a health or human service field and two years’ experience working with children and families.

    Interpretation: When supervisors are qualified by element (b), prior experience with supervision is desirable.


  • PA-CFD 15.05

    Supervisors provide:

    1. regular support and supervision to all direct service personnel; and
    2. additional support and supervision to personnel who are new or developing competencies or qualifications.

  • FP
    PA-CFD 15.06

    Employee workloads support the achievement of positive outcomes for families, are regularly reviewed, and are based on an assessment of the following:

    1. the qualifications, competencies, and experience of the provider, including the level of supervision needed;
    2. case complexity and status;
    3. the work and time required to accomplish assigned tasks, including those associated with individual caseloads and other job responsibilities;
    4. whether services are provided by multiple professionals or team members; and
    5. service volume, accounting for assessed level of needs of new and current families and referrals.

    Update:

    • Deleted NA - 08/15/17

    Interpretation: Case complexity can take into account: the intensity of child and family needs, the size of the family, travel time, and the goal of the case.

    When services are provided through a home visiting model, caseloads generally range from 15 – 25 families, depending upon the frequency and intensity of services provided.


  • PA-CFD 15.07

    When multiple providers are involved, a team approach is used to ensure a comprehensive, integrated approach to service delivery.

    Interpretation: Mechanisms should be in place to facilitate communication and coordination.

    NA The agency does not involve multiple providers in service delivery.

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