WHO IS ACCREDITED?

Private Organization Accreditation

As one of the largest family services agencies in the country, Child & Family Services has dedicated its resources to meet the needs of the community since 1873.
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ORGANIZATION TESTIMONIAL

Holy Family Institute

Sister Linda Yankoski, President/CEO

The Council On Accreditation provides all stakeholders involved in the delivery of social services the assurance that the organization is credible, effective, and is committed to quality improvement. The COA process is an important tool for anyone involved in leading an organization to establish best practices and maintaining and updating these practices over time.
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Purpose

Community Change Initiatives mobilize the community for action; strengthen the capacity of residents and organizations to effect and sustain change; build and improve neighborhoods; and lay the groundwork for future progress.

Definition

Community Change Initiatives engage community stakeholders in a participatory process designed to improve an identified aspect of the community. Initiatives typically strive to develop local leadership, enhance social capital and personal networks, and strengthen the community’s overall capacity to accomplish tasks and goals. Agencies seeking accreditation for Community Change Initiatives (PA-CCI) work collaboratively with community stakeholders to facilitate this process.

Note: The Standards can accommodate both comprehensive and targeted community initiatives. For example, while one initiative might aim to promote broad-based change across all community dimensions, another might have a more targeted focus, such as promoting public safety or decreasing youth substance use.

Initiatives may cover a wide range of areas and seek a wide range of outcomes, including, but not limited to:

  1. economic opportunity and security;
  2. physical development and infrastructure;
  3. safety and security;
  4. health and wellness; 
  5. education;
  6. civic participation;
  7. cultural enrichment;
  8. and social capital.

Note: Many of COA’s Service Standards, as well as its Administration and Management standards (see PA-AM 4) incorporate some of the principles that underlie community building, however, PA-CCI is designed for agencies that play a more active and deliberate role in facilitating community change.

If an agency primarily builds and improves the community by providing services to individuals (e.g., by providing Workforce Development Services (PA-WDS), or Case Management Services (PA-CM)), the agency should complete that section of standards only. Agencies that provide services to individuals and play an active role in facilitating community change should complete service sections for both activities. For example, an agency that promotes community change by both providing case management and convening community stakeholders should complete both PA-CM and PA-CCI.

Note: Agencies that provide technical assistance to community change initiatives have the option to complete only: PA-CCI 1, 2, 3, 6, 7, and 8. Several of the practice standards within those core concepts also include NAs for technical assistance providers.

Note: The Community Change Initiatives (PA-CCI) standards were revised in December 2014 to reflect current best practice. For more information, please refer to the CCI Standards Updates Summary - Private, Public, Canadian.

Note: Please see PA-CCI Reference List for a list of resources that informed the development of these standards.

Community Change Initiatives Narrative

Self-Study Evidence
    • Provide an overview of the different programs being accredited under this section. The overview should describe:
      1. eligibility criteria;
      2. any unique or special services provided to specific populations; and
      3. major funding streams.
    • If elements of the service (e.g., assessments) are provided by contract with outside programs or through participation in a formal, coordinated service delivery system, provide a list that identifies the providers and the service components for which they are responsible. Do not include services provided by referral.
    • Provide any other information you would like the peer review team to know about these programs.
    • A demographic profile of persons and families served by the programs being reviewed under this service section with percentages representing the following:
      1. racial and ethnic characteristics;
      2. gender/gender identity;
      3. age;
      4. major religious groups; and
      5. major language groups
    • As applicable, a list of groups or classes including, for each group or class:
      1. the type of activity/group;
      2. whether the activity/group is short-term or ongoing;
      3. how often the activity/group is offered;
      4. the average number of participants per session of the activity/group, in the last month; and
      5. the total number of participants in the activity/group, in the last month
    • A list of any programs that were opened, merged with other programs or services, or closed
    • A list or description of program outcomes and outputs being measured
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