WHO IS ACCREDITED?

Private Organization Accreditation

Sweetser, a Maine non-profit agency operating since 1828, provides comprehensive mental and behavioral health and substance abuse treatment services. Statewide, it serves around 15,000 consumers a year, including children, adults, and families in outpatient, office-based, and residential settings.
read more >>

VOLUNTEER TESTIMONIAL

Mike Angstadt

Volunteer Roles: Commissioner; Hague Evaluator; Lead Evaluator; Peer Reviewer; Team Leader

Serving as a Team Leader for COA has been an enriching experience in many ways. Utilizing the Contextual Accreditation process to discern the means in which agencies, offering a variety of services, located throughout the US, Canada ,the Philippines and other countries provide best and most promising practices to their consumers has been particularly rewarding. read more>>

Purpose

The agency’s behavior support and management policies and practices promote positive behavior and protect the safety of service recipients and staff.

FOC
PA-BSM 3: Safety Training

Personnel and foster parents receive behavior support training that promotes a safe work and service environment, and a reduction in emergency situations.

Note: Refer to PA-ASE for standards regarding safety in the service environment.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    County/Municipality Administered Agency, State Administered Agency (Central Office), or other Public Entity 
    • Table of contents for personnel and foster parent BSM training curriculum
    • List of personnel and foster parents required to receive competency based training and the dates training was received
    State Administered Agency (Regional Office)
    • Regional list of personnel and foster parents required to receive competency based training and the dates training was received
    All Agencies
    • Training curriculum for personnel and foster parents that addresses:
      1. recognizing and responding to behavior management issues
      2. de-escalation
    • Personnel records that document BSM training
    All Agencies
    • Interview:
      1. Relevant personnel
      2. Foster parents required to participate in behavior support and management training

  • FP
    PA-BSM 3.01

    All personnel and foster parents receive initial and ongoing competency-based training, appropriate to their responsibilities, on the agency’s behavior support and management intervention policies, procedures, and practices.

    Interpretation: For example, non-direct service personnel should be trained on how to appropriately respond to incidents of out-of-control behavior that they may observe.


  • FP
    PA-BSM 3.02

    Personnel and foster parents receive training that includes:

    1. recognizing aggressive and out-of-control behavior, psychosocial issues, medical conditions, and other contributing factors that may lead to a crisis;
    2. understanding how staff behavior can influence the behavior of service recipients; and
    3. limitations on the use of restrictive interventions.

    Interpretation: Training should also address management of age-appropriate, but potentially dangerous behavior, for example, ways to protect a child who runs into the street so as not to harm him/her.


  • FP
    PA-BSM 3.03

    Training addresses methods for de-escalating volatile situations, including:

    1. listening and communication techniques, such as negotiation and mediation;
    2. involving the person in regaining control and encouraging self-calming behaviors;
    3. separation of individuals involved in an altercation;
    4. offering a voluntary escort to guide the person to a safe location;
    5. time out to allow the person to calm down; and
    6. other non-restrictive ways of de-escalating and reducing episodes of aggressive and out-of-control behavior.

    Research Note: Literature indicates that when staff are trained and supported in the use of alternate methods in crisis situations, the use of seclusion and restraint is reduced dramatically.

Copyright © 2017 Council on Accreditation. All Rights Reserv