WHO IS ACCREDITED?

Private Organization Accreditation

As one of the largest family services agencies in the country, Child & Family Services has dedicated its resources to meet the needs of the community since 1873.
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ORGANIZATION TESTIMONIAL

Domestic Violence Intervention Services, Inc.

Donna Mathews, Associate Director

Becoming accredited and maintaining our accreditation through COA has helped us increase our professionalism and thereby provide better services to domestic violence, sexual assault, stalking, and dating violence survivors.
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Purpose

The agency’s behavior support and management policies and practices promote positive behavior and protect the safety of service recipients and staff.

FOC
PA-BSM 3: Safety Training

Personnel and foster parents receive behavior support training that promotes a safe work and service environment, and a reduction in emergency situations.

Note: Refer to PA-ASE for standards regarding safety in the service environment.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    County/Municipality Administered Agency, State Administered Agency (Central Office), or other Public Entity 
    • Table of contents for personnel and foster parent BSM training curriculum
    • List of personnel and foster parents required to receive competency based training and the dates training was received
    State Administered Agency (Regional Office)
    • Regional list of personnel and foster parents required to receive competency based training and the dates training was received
    All Agencies
    • Training curriculum for personnel and foster parents that addresses:
      1. recognizing and responding to behavior management issues
      2. de-escalation
    • Personnel records that document BSM training
    All Agencies
    • Interview:
      1. Relevant personnel
      2. Foster parents required to participate in behavior support and management training

  • FP
    PA-BSM 3.01

    All personnel and foster parents receive initial and ongoing competency-based training, appropriate to their responsibilities, on the agency’s behavior support and management intervention policies, procedures, and practices.

    Interpretation: For example, non-direct service personnel should be trained on how to appropriately respond to incidents of out-of-control behavior that they may observe.


  • FP
    PA-BSM 3.02

    Personnel and foster parents receive training that includes:

    1. recognizing aggressive and out-of-control behavior, psychosocial issues, medical conditions, and other contributing factors that may lead to a crisis;
    2. understanding how staff behavior can influence the behavior of service recipients; and
    3. limitations on the use of restrictive interventions.

    Interpretation: Training should also address management of age-appropriate, but potentially dangerous behavior, for example, ways to protect a child who runs into the street so as not to harm him/her.


  • FP
    PA-BSM 3.03

    Training addresses methods for de-escalating volatile situations, including:

    1. listening and communication techniques, such as negotiation and mediation;
    2. involving the person in regaining control and encouraging self-calming behaviors;
    3. separation of individuals involved in an altercation;
    4. offering a voluntary escort to guide the person to a safe location;
    5. time out to allow the person to calm down; and
    6. other non-restrictive ways of de-escalating and reducing episodes of aggressive and out-of-control behavior.

    Research Note: Literature indicates that when staff are trained and supported in the use of alternate methods in crisis situations, the use of seclusion and restraint is reduced dramatically.

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