WHO IS ACCREDITED?

Private Organization Accreditation

Children's Home Society of Florida delivers a unique spectrum of social services designed to protect children at risk of abuse, neglect or abandonment; to strengthen and stabilize families; to help young people break the cycle of abuse and neglect; and to find safe, loving homes for children.
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ORGANIZATION TESTIMONIAL

ClearPoint Credit Counseling Solutions

Tim Spearin, Vice President, Quality Assurance

ClearPoint Credit Counseling Solutions has been accredited by the Council on Accreditation (COA) since 1996.  Reaccreditation attests that a member organization continues to meet the highest national operating standards as set by the COA.  It also provides assurance that ClearPoint Credit Counseling Solutions is performing services which the community needs, conducting its operations and funds successfully.
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Purpose

The agency’s administrative and service environments contribute to agency effectiveness and are respectful, safe, and accessible.

FOC
PA-ASE 5: Tools and Equipment

Safety procedures govern service recipient’s use of equipment, tools, and appliances at the agency’s facilities or in the field and:
  1. personnel evaluate the potential hazards associated with a service recipient’s use of a particular tool, appliance, or piece of equipment;
  2. identify whether its use is appropriate to the user’s age and competency level; and 
  3. directly supervise the use of the item by service recipients as necessary.

Interpretation: "Equipment, tools, and appliances" include any item with the potential to cause harm to service recipients if used inappropriately. This can include appliances such as microwaves or coffee makers that could be found in a kitchen or milieu. It can also include items used for arts and crafts such as glue guns, as well as sporting and outdoor equipment.

NA Service recipients use of tools, appliances, or equipment is limited to the supervised use of common office supplies.

Rating Indicators
1
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
2
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.
3
Partial Implementation, Concerning Performance
  • A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  
  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
  • Service quality or agency functioning may be compromised.  
  • Capacity is at a basic level.
4
Unsatisfactory Implementation or Performance
  • A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed administration and management infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
Please see Rating Guidance for additional rating examples. 

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    County/Municipality Administered Agency, State Administered Agency (Central Office), or other Public Entity
    • Safety procedures governing service recipients' use of equipment, tools, and appliances
    State Administered Agency (Regional Office)
    • No Self-Study Evidence
    All Agencies
    • Case records or other documentation regarding service recipients' use of tools, equipment, or appliances
    All Agencies
    • Interview:
      1. Relevant personnel
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