WHO IS ACCREDITED?

Private Organization Accreditation

Consumer Credit Counseling Service of the Savannah Area's mission is to provide the best non-profit community service, dedicated to delivering professional and confidential counseling, debt management, housing counseling and consumer education to all segments of the community regardless of ability to pay.
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VOLUNTEER TESTIMONIAL

Ulysses Arteaga, L.C.S.W.

Volunteer Roles: Commissioner; EPPA; Marine Reviewer; Military Reviewer; Peer Reviewer; Team Leader

The Consuelo Foundation 2012 Peer Reviewer of the Year, Mr. Arteaga conducts two to three site visits a year, often volunteering for visits that require a Spanish speaking peer.
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Purpose

The agency’s administrative and service environments contribute to agency effectiveness and are respectful, safe, and accessible.

FOC
PA-ASE 4: Facility Maintenance

All facilities in which the agency operates are properly maintained through:

  1. regular inspections;
  2. preventive maintenance by a qualified professional;
  3. a monthly review of the physical plant’s heating, fire extinguishers, fire safety, lighting, and other systems;
  4. quick responses to emergency maintenance issues and potentially hazardous conditions.

    Interpretation: “Emergency maintenance issues” include: overflowing toilets, flooded basements, defective heating systems, and other situations that can damage property, pose a threat to personnel and service recipients, or interfere with service delivery. 

    Interpretation: “Hazardous conditions” include: uncovered electrical outlets; improper storage of cleaning supplies and other hazardous materials; unsecured floor coverings or equipment; stairs without handrails; potentially harmful water temperatures; inadequate lighting, ventilation and temperature; unmarked glass doors; and broken or malfunctioning electrical appliances, space heaters, kitchen appliances, or radios. 

    Interpretation: The monthly review is typically a facility walk-through with a check list to verify that systems are functional, fire extinguishers are charged, etc. 

    Interpretation: Some or all of the above activities may be conducted by the landlord, a contractor, or some other third party. In such instances, the agency must be able to demonstrate that it monitors and documents the completion of elements (a) through (d) to provide a safe environment for people to work and receive services.

    Rating Indicators
    1
    Full Implementation, Outstanding Performance
    A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
    • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
    2
    Substantial Implementation, Good Performance
    A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
    • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
    • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.
    3
    Partial Implementation, Concerning Performance
    • A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  
    • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
    • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
    • Service quality or agency functioning may be compromised.  
    • Capacity is at a basic level.
    4
    Unsatisfactory Implementation or Performance
    • A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
    • The agency’s observed administration and management infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
    Please see Rating Guidance for additional rating examples. 

    Table of Evidence

    Self-Study Evidence On-Site Evidence On-Site Activities
      County/Municipality Administered Agency, State Administered Agency (Central Office), or other Public Entity
      • Facility maintenance procedures
      • Maintenance schedules for the current calendar year
      State Administered Agency (Regional Office)
      • No Self-Study Evidence
      All Agencies
      • Maintenance reports for the previous 12 months
      • Documentation of actions taken in response to concerns including work orders that show response times for identified issues
      All Agencies
      • Interview:
        1. Facility management
        2. Relevant personnel
      • Observe facility
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