Private Organization Accreditation

Children's Home Society of Florida delivers a unique spectrum of social services designed to protect children at risk of abuse, neglect or abandonment; to strengthen and stabilize families; to help young people break the cycle of abuse and neglect; and to find safe, loving homes for children.


Bonnie Bagley

Volunteer Roles: Evaluator; Lead Evaluator; Peer Reviewer; Team Leader

I have found that being a COA Volunteer builds my professional skills and experience in ways that more traditional workshops do not. The opportunity to learn about best practices through the COA standards and then see how agencies implement them is truly a growth experience.
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The agency’s administrative and service environments contribute to agency effectiveness and are respectful, safe, and accessible.

PA-ASE 4: Facility Maintenance

All facilities in which the agency operates are properly maintained through:

  1. regular inspections;
  2. preventive maintenance by a qualified professional;
  3. a monthly review of the physical plant’s heating, fire extinguishers, fire safety, lighting, and other systems;
  4. quick responses to emergency maintenance issues and potentially hazardous conditions.

    Interpretation: “Emergency maintenance issues” include: overflowing toilets, flooded basements, defective heating systems, and other situations that can damage property, pose a threat to personnel and service recipients, or interfere with service delivery. 

    Interpretation: “Hazardous conditions” include: uncovered electrical outlets; improper storage of cleaning supplies and other hazardous materials; unsecured floor coverings or equipment; stairs without handrails; potentially harmful water temperatures; inadequate lighting, ventilation and temperature; unmarked glass doors; and broken or malfunctioning electrical appliances, space heaters, kitchen appliances, or radios. 

    Interpretation: The monthly review is typically a facility walk-through with a check list to verify that systems are functional, fire extinguishers are charged, etc. 

    Interpretation: Some or all of the above activities may be conducted by the landlord, a contractor, or some other third party. In such instances, the agency must be able to demonstrate that it monitors and documents the completion of elements (a) through (d) to provide a safe environment for people to work and receive services.

    Rating Indicators
    Full Implementation, Outstanding Performance
    A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
    • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions: exceptions do not impact service quality or agency performance. 
    Substantial Implementation, Good Performance
    A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement.
    • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented. 
    • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.
    Partial Implementation, Concerning Performance
    • A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  
    • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.  
    • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  
    • Service quality or agency functioning may be compromised.  
    • Capacity is at a basic level.
    Unsatisfactory Implementation or Performance
    • A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
    • The agency’s observed administration and management infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.
    Please see Rating Guidance for additional rating examples. 

    Table of Evidence

    Self-Study Evidence On-Site Evidence On-Site Activities
      County/Municipality Administered Agency, State Administered Agency (Central Office), or other Public Entity
      • Facility maintenance procedures
      • Maintenance schedules for the current calendar year
      State Administered Agency (Regional Office)
      • No Self-Study Evidence
      All Agencies
      • Maintenance reports for the previous 12 months
      • Documentation of actions taken in response to concerns including work orders that show response times for identified issues
      All Agencies
      • Interview:
        1. Facility management
        2. Relevant personnel
      • Observe facility
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