Private Organization Accreditation

As one of the largest family services agencies in the country, Child & Family Services has dedicated its resources to meet the needs of the community since 1873.


Rochelle Haimes, ACSW

Volunteer Roles: Commissioner; Peer Reviewer; Standards Panel Member; Team Leader

Rochelle is a Consultant working with a variety of private organizations to become accredited. Her primary area of expertise is in facilitating the development of PQI systems and activities. Her previous experience with both small and large organizations is the cornerstone for her long-standing volunteer activities as a Peer reviewer and as a Team Leader.
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Adult Protective Services protect vulnerable adults from exploitation, neglect, and abuse.

PA-APS 5: Service Planning and Monitoring

Families participate in the development and ongoing review of a service plan that is the basis for delivery of appropriate services and support.

NA The agency does not facilitate or monitor service planning.

Rating Indicators
Full Implementation, Outstanding Performance
A rating of (1) indicates that the agency's practices fully meet the standard and reflect a high level of capacity.  
  • All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions; exceptions do not impact service quality or agency performance. 
Substantial Implementation, Good Performance
A rating of (2) indicates that an agency's infrastructure and practices are basically sound but there is room for improvement. 
  • The majority of the standards requirements have been met and the basic framework required by the standard has been implemented.  
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality or agency performance.  
Partial Implementation, Concerning Performance
A rating of (3) indicates that the agency's observed infrastructure and/or practices require significant improvement.  
  • The agency has not implemented the basic framework of the standard but instead has in place only part of this framework.   
  • Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner. 
  • Service quality or agency functioning may be compromised.   
  • Capacity is at a basic level.
Unsatisfactory Implementation or Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all.  
  • The agency’s observed service delivery infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.  
Please see Rating Guidance for additional rating examples. 

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Service planning and monitoring procedures
    • Data on the timeliness of service plans, if available
    • Documentation of supervisory case review
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Persons served
    • Review case records

  • PA-APS 5.01

    Service planning includes, as appropriate:

    1. the individual;
    2. family members; and
    3. additional service providers.

    Interpretation: Individuals with limited ability to make independent choices receive help with making decisions and assuming more responsibility for making decisions.

    Family members and significant others can be involved in service planning when appropriate and with the consent of the service recipient. The agency can facilitate their participation by, for example, helping arrange transportation and including them in scheduling decisions.

  • PA-APS 5.02

    The service plan is based on the assessment and includes:

    1. goals and outcomes for personal safety, stability in living arrangements, and well-being;
    2. services to improve care and avoid loss of independence;
    3. formal and informal support systems that can aid in safe and appropriate caretaking;
    4. how and by whom services will be provided; and
    5. the signature of the person served and his or her guardian, as applicable.

  • PA-APS 5.03

    The service plan addresses, as appropriate and with the consent of the individual:

    1. the family’s unmet service and support needs; and
    2. possibilities for maintaining and strengthening family relationships.

  • PA-APS 5.04

    Service plans are completed within timeframes established by the agency.

  • PA-APS 5.05

    The worker and a supervisor, or a service or peer team, review the case at least quarterly to assess:

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    • service plan implementation;
    • the appropriateness of safety plans;
    • progress toward achieving service goals and desired outcomes; and
    • the continuing appropriateness of the agreed upon service goals, and the need to keep the case open.

    Interpretation: Workers should assess the individual’s progress following each visit and review the case when necessary. The case review is sometimes referred to as an administrative review, a supervisory review, a case conference, or a staffing.

    Experienced workers may conduct reviews of their own cases. In such cases, the worker’s supervisor reviews a sample of the worker’s evaluations as per the requirements of the standard.

  • PA-APS 5.06

    The worker and individual or legal guardian regularly review progress toward achievement of agreed upon service goals and sign revisions to service goals and plans.

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