Private Organization Accreditation

Family Services of Southeast Texas strengthens families through accessible, affordable counseling services and education for issues affecting family life, mental health and employment.  We also provide comprehensive domestic violence shelter and support services.


Catholic Charities, Diocese of Covington

Wm. R. (Bill) Jones, ACSW, MDiv, Chief Executive Officer

Catholic Charities in Covington has been COA accredited since 1996. Though the time spent in completing the self study and hosting the site visit can sometimes feel sometimes daunting, the rewards far outweigh the effort. In our agency, the self-study is a group process that involves every member of the staff from the CEO to the building maintenance staff.
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Network services are delivered to a defined population through an integrated network of providers with the goal of ensuring optimal access, quality of care, and consumer satisfaction.

NET 2: Network Organization

The network organizes individual network members, community partners, and other network participants into an integrated delivery system.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Narrative overview of how the network management entity ensures clear communication throughout the network
    • Narrative overview of service delivery system
    • List of network provider organizations and individual providers including the network services they provide
    • Grievance/complaint procedures for network service providers
No On-Site Evidence
    • Interview:
      1. Managing entity CEO
      2. Network Advisory/Governing Body
      3. Directors of organizations that contract with the managing entity
      4. Independent practitioners
      5. Persons served/community stakeholders

  • NET 2.01

    The network is structured such that:

    1. the unique contributions and different goals that each network participant may bring to the common endeavor can be recognized; and
    2. the network’s business goals can be reconciled with the members’ ethical and mission-driven interests.

  • NET 2.02

    Integrating network functions include:

    1. a process that ensures ease of entry into a system of highly accessible services;
    2. agreed upon quality improvement expectations for the network as a system;
    3. uniform utilization and management protocols; and
    4. a system for managing information that integrates network operations and network participants’ information, including key costs, performance data, outcome indicators, and member or consumer satisfaction data.

  • NET 2.03

    Clear communication throughout the network to network providers, persons served, and payors, as applicable, is facilitated through a system that:

    1. provides all parties with the information necessary to operate effectively;
    2. facilitates clear understanding of mutual expectations for all parties; and
    3. describes a mechanism for the resolution of conflicts, including conflicts of interest, among member networks and/or community partners.

  • NET 2.04

    The network maintains a formal mechanism through which provider organizations and independent practitioners can express and resolve complaints and grievances, including:

    1. denial or termination of the clinical privileges, including of individual service providers within owner and provider organizations;
    2. decisions not to contract with providers;
    3. decisions to abrogate contracts with providers;
    4. the network’s referral practices; and
    5. claims payments.
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