Private Organization Accreditation

Lutheran Social Services of New England is a high-performing nonprofit organization. LSS is a powerful difference maker and go-to resource, driving ourselves to constantly anticipate futures that are different from the past. For 140 years, LSS has been caring for people in need in New England.


Holy Family Institute

Sister Linda Yankoski, President/CEO

The Council On Accreditation provides all stakeholders involved in the delivery of social services the assurance that the organization is credible, effective, and is committed to quality improvement. The COA process is an important tool for anyone involved in leading an organization to establish best practices and maintaining and updating these practices over time.
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Emergency Family Assistance promotes short and long-term recovery services and aids in the return to a stable environment and mission ready status for DoD personnel following an all-hazards incident.


Military family readiness (MFR) programs responsible for managing and overseeing the Emergency Family Assistance (EFA) response coordinate the delivery of essential services, support, and information to DoD personnel affected by an all-hazards incident virtually and/or through the establishment and oversight of a centralized Emergency Family Assistance Center (EFAC). These services are delivered under difficult environmental conditions that typically result in loss of infrastructure, disruption of operations, and special challenges for communication, record keeping, coordination, and efficiency. Distinct service delivery challenges are associated with an influx and simultaneous deployment of local, regional, state, and federal assistance.


  • Revised Standard - 08/16/17
    The MIL-EFA standards were revised in August 2017 to reflect current practice. 

Note: MFR programs will only be reviewed under Emergency Family Assistance (MIL-EFA) when the MFR program is responsible for management and oversight of the EFA response. When another entity is responsible for coordinating the response, the MFR program will be reviewed under MIL-ASE 3.04, and MIL-EFA will not be assigned.

Note: These standards only reflect the responsibilities of the military family readiness program following an all-hazards incident. 

Note: DoD personnel, hereafter referred to as customers, includes all Active Components, Reserve Components, DoD civilians, DoD families, DoD and non-DoD tenants, transient DoD and US Government Personnel, and DoD contractors living or working on DoD Installations worldwide.

Note: Please see MIL-EFA Reference List for a list of resources that informed the development of these standards.

Note: The MIL-EFA standards were revised in August 2017 to reflect current practice. For more information please refer to the MIL-EFA Update Summary

Emergency Family Assistance Narrative

Self-Study Evidence
    • If elements of the standards (e.g. 24-hour information lines) are implemented through participation in a formal, coordinated service delivery system, provide a list that identifies the providers and the service components for which they are responsible. Do not include services provided by referral.
    • Provide any other information you would like the Peer Review Team to know about the EFA response.
    • A list of any programs that were opened, merged with other programs or services, or closed
    • A list or description of MIL-EFA outcomes and outputs being measured
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