Private Organization Accreditation

Debt Education and Certification Foundation (DECAF), a private non-profit 501(c)(3) organization, provides high-quality financial education and counseling, with nationwide outreach throughout the U.S. DECAF is HUD-approved, and recognized as one of the 100 Best Companies to Work for in Texas.


Family Services of the North Shore

Kathleen Whyte, Manager of Human Resources / Accreditation Coordinator

Family Services of the North Shore is about to enter our third accreditation cycle with COA. Accreditation has provided us with a framework that enables us to demonstrate accountability to our clients, our funders and our donors. There is no question that the accreditation process and COA have benefited our agency.
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The MFR program’s administrative and service environments contribute to program effectiveness and are respectful, safe, and accessible. 


The Administrative and Service Environment standards provide a model for managing risk through practices such as offering accessible facilities, complying with applicable health regulations and codes, maintaining MFR program facilities in a safe and hygienic manner, and preparing for emergencies. 


  • Revised Standard - 07/21/17
    The MIL-ASE standards were updated to reflect current practice.  

Note: The MIL-ASE standards were revised in July 2017 to reflect current practice. For more information please see the MIL-ASE Update Summary

Note: For more information on which of COA’s standards will be included as part of the Peer Review Team’s facility observation, please see the following tool: Facility Observation Checklist – MFR.

Note: Please see MIL-ASE Reference List for a list of resources that informed the development of these standards.

Administrative and Service Environment Narrative

Self-Study Evidence
    • Describe the overall environment in which the MFR program operates and any environment-related security or emergency preparedness issues. 
    • Cite 2-3 examples of activities or decisions that the MFR program has undertaken that contributed to the health and safety of customers, staff, and visitors.
    • Provide any additional information that would increase the Peer Review Team's understanding of how the MFR program creates a safe and respectful environment that contributes to productivity and effective service delivery.
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