Private Organization Accreditation

White's Residential & Family Services is Indiana's largest social services agency offering accredited and comprehensive residential, foster care, independent living, adoption, and home-based services.


Harry Hunter, MSW, MBA, Ph.D.

Volunteer Roles: Peer Reviewer; Team Leader

Peer Reviewer for the month of January 2013, Dr. Hunter has been volunteering for COA since 2005, conducting five site reviews.
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Juvenile Justice Residential Services promote public safety by providing youth with a supportive, structured setting that helps them address their needs and develop the attitudes and skills needed to make responsible choices, avoid negative behaviors, and become productive, connected, and law-abiding citizens.

JJR 2: Service Planning and Monitoring

Youth participate in the development and review of comprehensive, individualized service plans that are the basis for delivery of appropriate services and supervision.

NA The organization provides only detention services.

Rating Indicators
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g., 
  • Minor inconsistencies and not yet fully developed practices are noted, however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations (HR 6.02) and training (TS 2.03); or
  • In a few instances client or staff signatures are missing and/or not dated; or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • In a number of instances client or staff signatures are missing and/or not dated (RPM 7.04); or
  • Quarterly reviews are not being done consistently; or
  • Level of care for some clients is inappropriate; or
  • Service planning is often done without full client participation; or
  • Appropriate family involvement is not documented; or
  • Documentation is routinely incomplete and/or missing; or
  • Assessments are done by referral source and no documentation and/or summary of required information present in case record; or
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or
  • Documentation is routinely incomplete and/or missing; or  
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Service planning and monitoring procedures
    • Documentation of case review
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Youth served and their families
    • Review case records

  • FP
    JJR 2.01

    A service plan is developed in a timely manner, and expedited service planning is available when urgent risks or needs are identified.

  • FP
    JJR 2.02

    The service plan is developed by a team of relevant personnel, with the participation of the youth.

    Interpretation: Relevant personnel may include, but are not limited to, those providing health, mental health, substance use, and education services. Service planning should be conducted so that youth retain as much personal responsibility as possible and appropriate.

  • JJR 2.03

    During service planning the organization explains:

    1. the range of services available;
    2. how the organization can support the achievement of desired outcomes;
    3. how youth and their progress will be monitored;
    4. any special terms or conditions, including conditions ordered by the court;
    5. benefits to be gained if the plan is fulfilled; and
    6. possible consequences of noncompliance.

  • JJR 2.04

    The comprehensive, individualized service plan is based on the assessment and includes:

    1. treatment and services to be provided, and by whom;
    2. desired goals and outcomes, and timeframes for achieving them;
    3. level of supervision needed; and
    4. the signature of the youth and a parent or legal guardian.

    Interpretation: Like assessments, service plans should be responsive to the age, developmental level, gender and gender identity, language, culture, religion, race, ethnicity, sexual orientation, and trauma history of youth, as well as to the characteristics of, and resources available in, the communities in which they reside.

    Although COA recognizes that engaging parents or legal guardians can be difficult, organizations should still strive to involve them to the extent possible and appropriate, and must follow any applicable laws or regulations requiring their involvement. See JJR 4 for further information and guidance regarding family participation.

    Note: Behavior support and management strategies and interventions should be addressed in a behavior support plan that may be part of the service plan, as referenced in BSM 2.06.

    Research Note: Detention and residential facilities for adjudicated youth often fail to address the needs of girls, including the needs of pregnant and parenting teens, and the impact of trauma and abuse on girls in placement. Providing gender-responsive programming and treatment which emphasizes safety, empowerment, and encourages relationship building with older women and others in the community, is one method of addressing the needs of girls in the juvenile justice system.

  • JJR 2.05

    Family members are encouraged to participate in service planning and case conferences, and advised of ongoing progress.

    Note: See the Interpretation to JJR 2.04.

  • JJR 2.06

    Personnel and youth regularly review progress toward achievement of service and treatment goals, and sign revisions to goals and plans.

  • JJR 2.07

    A team of relevant personnel, or an involved worker and supervisor, review the case quarterly to assess:

    1. service plan implementation;
    2. progress toward achieving service and treatment goals and desired outcomes; and
    3. the continuing appropriateness of service and treatment goals.

    Interpretation: Timeframes for review can be adjusted depending upon youths’ risks and needs, and length of stay. Experienced workers may conduct reviews of their own cases. In such cases, their supervisors should review a sample of their evaluations.

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