WHO IS ACCREDITED?

Private Organization Accreditation

Northside Psychological Services is a combination of both private practice and community mental health provider. We provide services to children and adults (EAP, private insurance, private pay, etc.) in our private practice setting. In our Community Care Program, we provide services to children and adolescents in their homes.
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ORGANIZATION TESTIMONIAL

Brewer-Porch Children's Center

James W. Thompson, Executive Director

The COA standards as applied to the operations at Brewer-Porch Children’s Center at The University of Alabama has given the administration an opportunity to examine best practice and improve the quality of care provided to clients.
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Purpose

Immigrants receive timely and appropriate support and assistance in accessing legal information, advice, lawful permanent residency, citizenship, and/or other forms of immigration relief.

ILS 6: Personnel

Personnel and volunteers provide immigration legal services under the supervision of trained professionals.

Rating Indicators
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g., 
  • With some exceptions, staff (direct service providers, supervisors, and program managers) possess the required qualifications, including: education, experience, training, skills, temperament, etc., but the integrity of the service is not compromised.
    • Supervisors provide additional support and oversight, as needed, to staff without the listed qualifications.
    • Most staff who do not meet educational requirements are seeking to obtain them.
  • With some exceptions staff have received required training, including applicable specialized training.
    • Training curricula are not fully developed or lack depth.
    • A few personnel have not yet received required training.
    • Training documentation is consistently maintained and kept up-to-date with some exceptions.
  • A substantial number of supervisors meet the requirements of the standard, and the organization provides training and/or consultation to improve competencies.
    • Supervisors provide structure and support in relation to service outcomes, organizational culture and staff retention.
  • With a few exceptions caseload sizes are consistently maintained as required by the standards.
  • Workloads are such that staff can effectively accomplish their assigned tasks and provide quality services, and are adjusted as necessary in accord with established workload procedures.
    • Procedures need strengthening.
    • With few exceptions procedures are understood by staff and are being used.
  • With a few exceptions specialized staff are retained as required and possess the required qualifications.
  • Specialized services are obtained as required by the standards.
3
Practice requires significant improvement, as noted in the ratings for the Practice standards.  Service quality or program functioning may be compromised; e.g.,
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
  • A significant number of staff, e.g., direct service providers, supervisors, and program managers, do not possess the required qualifications, including: education, experience, training, skills, temperament, etc.; and as a result the integrity of the service may be compromised.
    • Job descriptions typically do not reflect the requirements of the standards, and/or hiring practices do not document efforts to hire staff with required qualifications when vacancies occur.
    • Supervisors do not typically provide additional support and oversight to staff without the listed qualifications.
  • A significant number of staff have not received required training, including applicable specialized training.
    • Training documentation is poorly maintained.
  • A significant number of supervisors do not meet the requirements of the standard, and the organization makes little effort to provide training and/or consultation to improve competencies.
  • There are numerous instances where caseload sizes exceed the standards' requirements.
  • Workloads are excessive and the integrity of the service may be compromised. 
    • Procedures need significant strengthening; or
    • Procedures are not well-understood or used appropriately; or
  • Specialized staff are typically not retained as required and/or many do not possess the required qualifications; or
  • Specialized services are infrequently obtained as required by the standards.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,

?For example:
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Program staffing chart that includes lines of supervision
    • List of program personnel that includes:
      1. name  
      2. title
      3. degree held and/or other credentials
      4. FTE or volunteer
      5. length of service at the organization
      6. time in current position
    • Table of contents of training curricula
    • Procedures and criteria used for assigning and evaluating workloads
    • Documentation of agency recognition and staff accreditation by Board of Immigration Appeals or evidence of a valid law license
    • Job descriptions including volunteers, as applicable
    • Training curricula
    • Documentation of training
    • Law library resources/materials 
    • Interview:
      1. Supervisors 
      2. Personnel 
    • Review personnel records

  • ILS 6.01

    The organization either has a licensed attorney on staff or is recognized by, and employs staff or has volunteers accredited by, the Board of Immigration Appeals (BIA) of the U.S. Department of Justice.

    Interpretation: The Code of Federal Regulations (CFR) 8 CFR §1292.2(a) specifies qualifications of organizations to be recognized. The standard is: “A non-profit religious, charitable, social service or similar organization established in the United States and recognized as such by the Board may designate a representative or representatives to practice before the Board. Such organization must establish to the satisfaction of the Board that: (1) It makes only nominal charges and assesses no excessive membership dues for persons given assistance; and (2) It has at its disposal adequate knowledge, information and experience.” Section 1292.2(d) of 8 CFR states that accredited representatives must be “of good moral character.” 


  • ILS 6.02

    Immigration legal services, including screening, information and other direct services, are provided by personnel who are competent in and/or have received training on: 
    1. immigration law, policies, and procedures; 
    2. legal ethics and client confidentiality; and
    3. referral mechanisms to help service recipients with immigration issues.

    Interpretation: Legal service providers should be aware of and follow the ethics outlined by their State Bar.


  • ILS 6.03

    Supervisors provide case management, oversight, and appropriate support to staff.  

    Interpretation: If supervisors are not knowledgeable in immigration law, staff have access to technical assistance and quality control through another individual or organization. 


  • ILS 6.04

    Legal staff members and volunteers: 
    1. have adequate knowledge, information, training, and experience in immigration law; 
    2. meet high standards of ethical and moral conduct;  
    3. have BIA accreditation, unless they are licensed attorneys; 
    4. maintain their BIA accreditation and have access to regular, ongoing training on immigration law; and
    5. have access to up-to-date immigration law library resources and materials.


  • ILS 6.05

    Personnel maintain a manageable workload and assignments are made and reviewed regularly with due consideration for: 
    1. the qualifications and competencies of direct service personnel and supervisors; 
    2. case complexity; 
    3. case status, and progress toward achievement of desired outcomes; and
    4. special assessment, service planning, treatment and legal issues involved in caring for vulnerable populations such as  children, youth, survivors of domestic violence, and trafficked individuals, as applicable.

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