WHO IS ACCREDITED?

Private Organization Accreditation

White's Residential & Family Services is Indiana's largest social services agency offering accredited and comprehensive residential, foster care, independent living, adoption, and home-based services.
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ORGANIZATION TESTIMONIAL

Family Services of the North Shore

Kathleen Whyte, Manager of Human Resources / Accreditation Coordinator

Family Services of the North Shore is about to enter our third accreditation cycle with COA. Accreditation has provided us with a framework that enables us to demonstrate accountability to our clients, our funders and our donors. There is no question that the accreditation process and COA have benefited our agency.
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IFQ 96.39: Information disclosure and quality control practices

Information Disclosure and Quality Control Practices

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    Provided to team before site visit; submitted to COA after completion of Self Study
  • A narrative or procedures detailing how the agency/person provides information to the general public and to prospective clients 96.39 (a)
  • A copy of the information provided to prospective clients and the general public 96.39 (a)
  • A copy of the disclosure provided to clients and prospective clients regarding additional information that is available 96.39 (b)
  • Policy and procedures prohibiting preferential treatment 96.39 (c)
  • Waiver forms and/or a copy of and document/contract that includes a waiver of liability 96.39 (d)
  • A narrative describing how the agency ensures that waivers meet all applicable legal requirements 96.39 (d)
  • Procedure for reviews, inspections, audits and responding to requests for information and records from the accrediting entity or the Secretary 96.39 (e)
  • Website development and maintenance procedures 96.39 (f)
    Provided after submission of Self Study
  • Sample of the Information provided 96.39 (b)
  • View the website 96.39 (f)
  • Interview
    1. Employees responsible for public inquiries 96.39 (a)
    2. Employees who respond to/meet with prospective clients upon initial contact 96.39 (a)
    3. Clients 96.39 (a)
    4. Employees responsible handling for information requests 96.39 (b)
    5. Governing Body 96.39 (c)
    6. CEO 96.39 (c), 96.39 (d), 96.39 (e), 96.39 (f)
    7. Supervisors 96.39 (c), 96.39 (d), 96.39 (e)
    8. Employee 96.39 (c), 96.39 (d), 96.39 (e)
    9. Adoptive prospective adoptive parents 96.39 (d)
    10. Person responsible for the website 96.39 (f) 
  • Relevant case records, when available 96.39 (c)
  • Review case records 96.39 (d)
  • Review case records for Internet cases 96.39 (f)


  • C
    IFQ 96.39.a

    The agency or person fully discloses in writing to the general public upon request and to prospective client(s) upon initial contact:

    (1) its adoption service policies and practices, including general eligibility criteria and fees;

    (2) the supervised providers with whom the prospective client(s) can expect to work in the United States and in the child’s country of origin and the usual costs associated with their services; and

    (3) a sample written adoption services contract substantially like the one that the prospective client(s) will be expected to sign should they proceed.


  • F
    IFQ 96.39.b

    The agency or person discloses to client(s) and prospective client(s) that the following information is available upon request and makes such information available when requested:

    (1) the number of its adoption placements per year for the prior three calendar years, and the number and percentage of those placements that remain intact, are disrupted, or have been dissolved as of the time the information is provided;

    (2) the number of parents who apply to adopt on a yearly basis, based on data for the prior three calendar years; and

    (3) the number of children eligible for adoption and awaiting an adoptive placement referral via the agency or person.


  • F
    IFQ 96.39.c

    The agency or person does not give preferential treatment to its board members, contributors, volunteers, employees, agents, consultants, or independent contractors with respect to the placement of children for adoption and has a written policy to this effect.


  • C
    IFQ 96.39.d

    The agency or person requires a client to sign a waiver of liability as part of the adoption service contract only where that waiver complies with applicable State law. Any waiver required is limited and specific, based on risks that have been discussed and explained to the client in the adoption services contract.


  • C
    IFQ 96.39.e

    The agency or person cooperates with reviews, inspections, and audits by the accrediting entity or the Secretary.


  • C
    IFQ 96.39.f

    The agency or person uses the internet in the placement of individual children eligible for adoption only where:

    (1) such use is not prohibited by applicable State or Federal law or by the laws of the child’s country of origin;

    (2) such use is subject to controls to avoid misuse and links to any sites that reflect practices that involve the sale, abduction, exploitation, or trafficking of children;

    (3) such use, if it includes photographs, is designed to identify children either who are currently waiting for adoption or who have already been adopted or placed for adoption (and who are clearly so identified); and

    (4) such use does not serve as a substitute for the direct provision of adoption services, including services to the child, the prospective adoptive parent(s), and/or the birth parent(s).

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