Private Organization Accreditation

Consumer Credit Counseling Service of the Savannah Area's mission is to provide the best non-profit community service, dedicated to delivering professional and confidential counseling, debt management, housing counseling and consumer education to all segments of the community regardless of ability to pay.


Anita Paukovits

Volunteer Roles: Peer Reviewer

Being a COA peer reviewer has clearly played a role in my professional development and has made me a better administrator at my own agency as a result!  To be part of a professional network that is on the cutting edge of program, practice, fiscal responsibility, and insuring Best Practice across the field is an amazing opportunity.
read more>>


Adults and children who receive integrated care experience improved health care quality, an improved client care experience, and improved clinical and non-clinical outcomes.

ICHH 5: Health Promotion

The organization ensures that persons served and their families have access to health information and resources that enable them to manage their chronic conditions and improve their overall health.

Rating Indicators
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted, however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations (HR 6.02) and training (TS 2.03); or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • A number of client records are missing important information  or
  • Client participation is inconsistent; or
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or
  • Documentation is routinely incomplete and/or missing; or  
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • A description of health promotion activities
    • A description of how individual characteristics and abilities, health data, and evidence-based practices inform health promotion activities
    • Health promotion educational materials, training curricula, and other information made available to clients 
    • Aggregate reports and analysis from health data tracking 
    • Evidence of improvements made to health promotion activities based on data collection activities
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Persons served 
    • Review case records
    • Observe system for tracking health data

  • ICHH 5.01

    When choosing or designing health promotion activities, the organization considers:

    1. individual characteristics and abilities; 
    2. health data for persons served; and
    3. evidence-based practices and concepts.

    Interpretation: Characteristics and abilities to be considered can include age, developmental level, race, gender identity, sexual orientation, culture, ethnicity, language, literacy level, and any additional characteristics that will ensure the information is accessible to persons served.  Additionally, the organization should consider evidence-based practices and concepts that have proven effective when working with individuals to change health behaviors including motivational interviewing and the stages of change.

    Note: See ICHH 5.04 for more information on collecting and using health data for persons served.

  • ICHH 5.02

    The organization offers persons served and their families health education on topics relevant to their needs that will empower them to manage their chronic conditions and promote wellness.

    Interpretation: Examples of health education topics include, but are not limited to, smoking cessation, nutrition, physical fitness, obesity education, the connection between mental and physical health, chronic disease management, medication use, and resilience and recovery.

  • ICHH 5.03

    Services promote self-advocacy and independence by: 

    1. connecting individuals and families to informal support systems in their community; and 
    2. educating individuals and families on where to access needed services.

  • ICHH 5.04

    Health data for persons served  is collected, aggregated, and analyzed to inform individual and organization-wide health promotion activities.

    Interpretation: Patient registries are one effective method for collecting, organizing, and analyzing health data.

Copyright © 2019 Council on Accreditation. All Rights Reserved.  Privacy Policy and Terms of Use