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Private Organization Accreditation
Consumer Credit Counseling Service of the Savannah Area's mission is to provide the best non-profit community service, dedicated to delivering professional and confidential counseling, debt management, housing counseling and consumer education to all segments of the community regardless of ability to pay.
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Ulysses Arteaga, L.C.S.W.
Volunteer Roles: Commissioner; EPPA; Marine Reviewer; Military Reviewer; Peer Reviewer; Team Leader
The Consuelo Foundation 2012 Peer Reviewer of the Year, Mr. Arteaga conducts two to three site visits a year, often volunteering for visits that require a Spanish speaking peer.
A stable, qualified workforce contributes effectively and efficiently to consumer satisfaction and positive service delivery results.
HR 3: Recruitment, Selection, and Deployment
The organization hires enough qualified personnel to meet the demand for services.
Deleted Note - 02/12/14Removed note about independent contractors.
Revised Evidence - 03/05/14Revised On-site Evidence to provide more clarity on expectations regarding recruitment practices
Table of Evidence
|Self-Study Evidence||On-Site Evidence||On-Site Activities|
Job descriptions and selection criteria:
- state the qualifications, job expectations, essential functions, and responsibilities for each position or group of like positions;
- include sensitivity to the service population’s cultural and socioeconomic characteristics; and
- are reviewed and updated regularly.
Recruitment and selection procedures include:
- notifying personnel of available positions;
- verifying references and credentials of personnel and independent contractors;
- providing applicants with a written job description;
- giving final candidates the opportunity to speak with currently-employed personnel;
- retaining hiring records in accordance with legal requirements; and
- using standard interview questions that comply with employment and labor laws.
Interpretation: Credentials include education, training, relevant experience, competence in required role, recommendations of peers and former employers, and state registration, licensing, or certification for the respective disciplines, if any.
The retention of hiring records, which can include postings or other advertisements, applications, and interview notes, shows consistency in recruitment and hiring decisions, and protects the organization in the event of an Equal Employment Opportunity Commission (EEOC) or related complaint.
Screening procedures include appropriate, legally permissible, and mandated reviews of state criminal history records and civil child abuse and neglect registries for new employees, consultants, independent contractors, volunteers, and student interns who will:
- work in residential programs;
- provide direct services to, or be alone with, children, the elderly, or other persons determined by the organization to be vulnerable or at risk; or
- work with sensitive or confidential information such as personnel files and case records.
Interpretation: The organization should not use criminal history records to deny employment to qualified individuals unless the nature of the conviction is related to the job duties. The organization should consult with legal counsel about any concerns regarding the appropriate use of background information.
The organization is not required to conduct background checks for licensed staff if the organization has verified that background checks are conducted as part of the licensing process. The organization should assess whether there is any risk associated with not conducting background checks on staff not expressly addressed in the standard and consult with legal counsel, as appropriate. The requirements do not apply to current employees and contractors or to agencies with which the organization contracts for services.
Interpretation: Due to the nature of services provided, credit counseling organizations are required to conduct criminal history record checks on all staff and volunteers. The child abuse and registry checks are not applicable.
Note: For more information, please see Volunteers, Interns, and Consultants: Applicability of COA Standards to Non-Employee Personnel – Private, Public, Canadian.
An organization that recruits and selects personnel with specific cultural traits or other characteristics establishes that such selectivity is:
- legally permissible;
- reviewed and approved by the organization’s governing body, as applicable; and
- appropriately considered a bona fide occupational qualification.
Interpretation: When recruitment and hiring criteria include consideration of specific protected characteristics, such as gender, religion, and national origin, the organization should seek legal advice as to whether these characteristics are bona fide occupational qualifications that are critical to the organization’s normal operation.
In addition, an organization under religious auspices should seek legal advice to confirm that it may require employees to belong to a specific religious affiliation if knowledge of and commitment to the values of the religious tradition are necessary to accomplish the activities of the organization.
NA The organization does not recruit and select personnel with specific cultural traits or other characteristics.
Organizations that deploy volunteers to provide direct services specify their roles and responsibilities.
NA The organization does not use volunteers to provide direct services.
The network has a uniform and fairly applied credentialing process that assesses and confirms the qualifications of licensed independent contractors/providers who provide network services and are not employed by a member or community partner that includes:
- verification of licensure, education and other relevant training and board certification, where applicable;
- experience delivering services to the populations served by the network;
- the professional judgment of at least three peer professional references with regard to competence and prior satisfactory levels of performance;
- information about pending challenges, provisional status, or previous suspensions or denials of licenses to practice;
- publicly available information or official information regarding professional liability actions and litigation relevant to the provision of network services; and
- information about prior involuntary termination, reduction of professional staff privileges, or discharge from professional employment obtained from prior staff affiliations or employers.
NA The organization is not a network management entity.
The network verifies that personnel of network partners and network provider organizations who provide clinical services to network clients:
- possess relevant licenses and/or credentials; and
- are receiving appropriate supervision.
NA All partner and subcontracting provider organizations are accredited by COA or a COA-recognized accrediting body.
NA The organization is not a network management entity.