WHO IS ACCREDITED?

Private Organization Accreditation

Northside Psychological Services is a combination of both private practice and community mental health provider. We provide services to children and adults (EAP, private insurance, private pay, etc.) in our private practice setting. In our Community Care Program, we provide services to children and adolescents in their homes.
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ORGANIZATION TESTIMONIAL

The Village for Families & Children, Inc.

Galo A. Rodriguez, M.P.H., President & CEO

COA Peer Reviewers demonstrated their expertise through their knowledge of COA standards as well as experience in the behavioral health field. In addition, COA’s seminars and tools were very helpful in guiding us through the accreditation process.
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Purpose

Individuals who receive Home Care and Support Services obtain a maximum level of independence, functioning, and health, and extend the time it is possible to live safely at home and in the community.

HCS 11: Training and Support

Care providers receive the training and support needed to demonstrate the required competencies for providing in-home services.

Interpretation: Organizations meet applicable state regulations for determining competency of home care providers, which can include passing a written examination. In some states, these occupations are open to individuals with no formal training, and on the job training is usually provided.

Research Note: Insufficient training and supervision have been noted as factors that generally contribute to in-home direct care staff performance and job satisfaction issues and high turnover.

Rating Indicators
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted, however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations (HR 6.02) and training (TS 2.03); or
  • Active client participation occurs to a considerable extent.
3
Practice requires significant improvement, as noted in the ratings for the Practice standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • A number of client records are missing important information  or
  • Client participation is inconsistent; or
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or
  • Documentation is routinely incomplete and/or missing; or  
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Table of contents for all training topics
    • Training exemption criteria
    • Review of applicable home care competency state regulations
    • Review of documentation of training
    • Interview:
      1. Supervisors
      2. Personnel
    • Review personnel files

  • HCS 11.01

    As appropriate to the service, the training program includes and is not limited to:

    1. recognition of and procedures for emergency response and preparedness;
    2. maintenance of a clean, safe and healthy home environment;
    3. physical, psychological, emotional and developmental characteristics of the service population;
    4. reading and recording vital signs;
    5. communication of client information, needs, and status;
    6. observations and documentation of client status and care or service provided;
    7. universal precautions and basic infection control procedures; and
    8. provision of aid with activities of daily living.

    Note: Elements d and h apply to personal care aides only. 


  • HCS 11.02

    The organization provides an educational program for direct service personnel who work with individuals with special needs that emphasizes:

    1. attention to the physical, mental, social, economic, and emotional needs of the service population;
    2. recognition of problems and response to impending emergencies or crises;
    3. communication skills;
    4. knowledge of appropriate community resources; and
    5. provision of preventive and supportive services to ensure maximum participation and self-determination.

    Interpretation: Organizations serving populations such as individuals with HIV/AIDS, Alzheimer’s disease, developmental disabilities or youth and families will provide training specific to that population.

    NA The organization does not work with individuals with special needs.


  • FP
    HCS 11.03

    Personnel providing personal care aide services receive a minimum of 40 hours of training instruction.

    Interpretation: Training programs can continue after the worker begins providing services and does not necessarily need to be completed before service initiation.

    Interpretation: An organization may exempt care providers from completing applicable training requirements when competence in service areas is demonstrated.

    NA The organization provides homemaker services only.


  • FP
    HCS 11.04

    Personnel providing homemaker services receive a minimum of 8 hours of training instruction.

    Interpretation: Training programs can continue after the worker begins providing services and does not necessarily need to be completed before service initiation.

    Interpretation: An organization may exempt care providers from completing applicable training requirements when competence in service areas is demonstrated.

    NA The organization provides personal care aide services only. 


  • HCS 11.05

    All care providers receive continuing in-service education following completion of initial training requirements to ensure personnel are confident in their ability to provide quality support and assistance.

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