Private Organization Accreditation

Consumer Credit Counseling Service of the Savannah Area's mission is to provide the best non-profit community service, dedicated to delivering professional and confidential counseling, debt management, housing counseling and consumer education to all segments of the community regardless of ability to pay.


Anita Paukovits

Volunteer Roles: Peer Reviewer

Being a COA peer reviewer has clearly played a role in my professional development and has made me a better administrator at my own agency as a result!  To be part of a professional network that is on the cutting edge of program, practice, fiscal responsibility, and insuring Best Practice across the field is an amazing opportunity.
read more>>


Guardianship Services for Minors support the establishment of a court-appointed, long-term, living arrangement with a committed caregiver that ensures safety and increases stability and child well-being.

GSM 1: Community Collaboration

The organization collaborates with community providers, relevant systems, and tribal governments as applicable to ensure the availability of necessary services and to support the transfer of information between involved parties.

Rating Indicators
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted, however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations (HR 6.02) and training (TS 2.03); or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • A number of client records are missing important information  or
  • Client participation is inconsistent; or
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or
  • Documentation is routinely incomplete and/or missing; or  
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • A description of community outreach
    • Procedures for sharing case information
    • Informational material available to the community
    • Interview:
      1. Program director
      2. Relevant personnel
    • Review case records

  • GSM 1.01

    The organization offers outreach to communities that the service population represents to:

    1. inform providers and community leaders about the needs of children; and
    2. educate communities about guardianship as a permanency option.

  • GSM 1.02

    The organization establishes formal procedures for sharing information with the state or tribal court and internally when the responsibility for the case is assigned to a different worker.


    • Revised Research Note - 10/31/17

    Research Note: When cases involving American Indian and Alaska Native children start in the state court and are then moved to the tribal court, service eligibility and continuity can be at risk of disruption if careful planning and communication between the state and the tribe does not occur. It is important that involved parties communicate openly throughout the transition to ensure service continuity and the transfer of all records to the tribe. 

Copyright © 2018 Council on Accreditation. All Rights Reserved.  Privacy Policy and Terms of Use