WHO IS ACCREDITED?

Private Organization Accreditation

As one of the largest family services agencies in the country, Child & Family Services has dedicated its resources to meet the needs of the community since 1873.
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VOLUNTEER TESTIMONIAL

Harry Hunter, MSW, MBA, Ph.D.

Volunteer Roles: Peer Reviewer; Team Leader

Peer Reviewer for the month of January 2013, Dr. Hunter has been volunteering for COA since 2005, conducting five site reviews.
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Purpose

Sound governance increases the nonprofit organization’s viability and sustainability.

GOV 4: Community Involvement and Advocacy

The organization:

  1. informs the public of its mission or purpose;
  2. remains knowledgeable about community needs and strengths;
  3. advocates for comprehensive and coordinated service delivery within the community; and
  4. encourages the elimination of social and economic injustice.

Interpretation: The standards in GOV 4 describe a variety of activities related to the organization’s role within the community, including outreach and education, participation in community-wide advocacy efforts, and advocacy on behalf of service recipients who need help navigating the system. Given the broad range of activities outlined in GOV 4, activities conducted by “the organization” are the responsibility of the governing body, CEO, stakeholder advisory group, management, direct service personnel, and/or other personnel, as appropriate to the activity and their role.

Rating Indicators
1
The organization's practices fully meet the standard, as indicated by full implementation of the practices outlined in the GOV 4 Practice standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the GOV 4 Practice standards. 
3
Practice requires significant improvement, as noted in the ratings for the GOV 4 Practice standards. 
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the GOV 4 Practice standards.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
No Self-Study Evidence
    • Provide PSAs/newspaper articles, or other significant uses of social media within the past two years (GOV 4.01)
    • Documentation of participation in community advocacy efforts (GOV 4.02)
    • Interview:
      1. Governing Body
      2. CEO
      3. Program and clinical managers
      4. Community stakeholders
      5. Persons served

  • GOV 4.01

    The organization conducts ongoing community outreach and education to:

    1. communicate its mission or purpose, role, functions, and capacities;
    2. provide information about the strengths, needs, and challenges of the individuals, families, and groups it serves;
    3. build community support and presence and maintain effective partnerships; and
    4. elicit feedback as to unmet needs in the community that can be addressed by the organization as its top advocacy priorities.

    NA The organization is a network management entity in which all points of contact with the network are made through network providers.

    Rating Indicators
    1
    The organization's practices reflect full implementation of each of the standard's elements.
    2
    Practices are basically sound but there is room for improvement; e.g.,
    • One of the elements is not fully addressed; or
    • The organization has an ongoing program of community education, but it does not cover one of its programs or services.
    3
    Community outreach and education efforts need significant improvement;  e.g.
    • Efforts are informal and infrequent; or
    • Efforts only address some the organizations programs or services, or populations served; or
    • Written materials and/or website is out of date with incorrect information; or
    • Element (a) or (b) is not addressed at all.
    4
    Implementation of the standard is minimal or there is no evidence of implementation at all.

  • GOV 4.02

    The organization collaborates with community members and service recipients to advocate for issues of mutual concern consistent with the organization’s mission, such as:

    1. making improvements to existing services and filling gaps in service;
    2. the full and appropriate implementation of applicable laws and regulations regarding issues concerning the service population;
    3. improved supports and accommodations for individuals with special needs;
    4. addressing community-specific needs including cultural and linguistic diversity; and
    5. service coordination.

    Interpretation: The standard requires the organization to actively advocate and work for the provision of a full array of community services, and to provide personnel with time to carry out advocacy activity. Advocacy activities comply with the legal and regulatory requirements governing such activities. 

    The organization can work at several levels to advocate with, and on behalf of, persons, groups, and families served.

    Direct service personnel can advocate with persons and families served to solve problems related to their individual cases. 

    Advisory board members, management, and other personnel, along with persons served, can engage in legislative and other system-wide advocacy activities. They also work collaboratively with other community organizations to monitor federal, state, and/or local activity that impacts the service population.

    Research Note: The following are commonly cited barriers to service coordination: conflicting goals between organizations, inconsistent screening tools, use of disparate interventions, no incentives for coordination and confidentiality concerns. By partnering with community stakeholders, organizations can effectively address these barriers, improve continuity of care and eliminate unintended consequences of fragmented care.

    Rating Indicators
    1
    The organization's practices reflect full implementation of each of the standard's elements.
    2
    Practices are basically sound but there is room for improvement; e.g., 
    • One of the elements is not addressed at all.
    3
    Practice requires significant improvement; e.g.,
    • Two of the elements are not addressed at all.
    4
    Implementation of the standard is minimal or there is no evidence of implementation at all; e.g.,
    • Little effort or no effort is made to collaborate with community members or service recipients as described in the standard.

  • GOV 4.03

    The organization works in active partnership with service recipients to:

    1. ensure that they receive appropriate advocacy support;
    2. assist with access to the full array of services to which they are eligible; and
    3. mediate barriers to services within the service delivery system.

    Interpretation: This practice requires that staff understand the services provided by other community providers and require that staff advocate and intervene when families are not receiving access to the full array of needed services.

    Rating Indicators
    1
    The organization's practices reflect full implementation of the standard.
    2
    Practices are basically sound but there is room for improvement; e.g., 
    • Staff work with service recipients to obtain needed services in most but not all of the organization's programs; or
    • The standard is being met in practice but expectations need to be formalized to ensure consistency.
    3
    Practice requires significant improvement; e.g., 
    • Staff in more than half of the organization's programs do not work with service recipients to obtain needed services.
    4
    Implementation of the standard is minimal or there is no evidence of implementation at all. 
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