Private Organization Accreditation

CSS Healthcare Services provides Community based health services to the young, the elderly and to Individuals with Developmental Disability. Founded in 1997, we have the ability to offer a variety of quality community-based services to our clients, which has greatly contributed to our growth and success.


Bonnie Bagley

Volunteer Roles: Evaluator; Lead Evaluator; Peer Reviewer; Team Leader

I have found that being a COA Volunteer builds my professional skills and experience in ways that more traditional workshops do not. The opportunity to learn about best practices through the COA standards and then see how agencies implement them is truly a growth experience.
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Sound governance increases the nonprofit organization’s viability and sustainability.

GOV 3: Mission

The organization’s mission is responsive to the needs and aspirations of the community and guides the administration and delivery of services.

Rating Indicators
The organization's practices reflect full implementation of the standard.
Practices are basically sound but there is room for improvement, e.g., 
  • The mission statement is in effect and useful in guiding the organization, but it needs updating and is currently under review by the organization's governing body.
Practice requires significant improvement, e.g.,
  • The mission statement is poorly written or outdated and as a result, it has limited use in guiding organizational decisions; or
  • Human services are not identified as a major component or focus of the organization.
Implementation of the standard is minimal or there is no evidence of implementation at all; e.g.,
  • There is no written mission statement or the organization's practices and services are at odds with its mission.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Organization’s mission statement
No On-Site Evidence
    • Interview:
      1. Governing Body
      2. Personnel
      3. Persons served
    • Network Interview:
      1. Network providers
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