WHO IS ACCREDITED?

Private Organization Accreditation

CSS Healthcare Services provides Community based health services to the young, the elderly and to Individuals with Developmental Disability. Founded in 1997, we have the ability to offer a variety of quality community-based services to our clients, which has greatly contributed to our growth and success.
read more >>

VOLUNTEER TESTIMONIAL

Mike Angstadt

Volunteer Roles: Commissioner; Hague Evaluator; Lead Evaluator; Peer Reviewer; Team Leader

Serving as a Team Leader for COA has been an enriching experience in many ways. Utilizing the Contextual Accreditation process to discern the means in which agencies, offering a variety of services, located throughout the US, Canada ,the Philippines and other countries provide best and most promising practices to their consumers has been particularly rewarding. read more>>

Purpose

Sound governance increases the nonprofit organization’s viability and sustainability.

FOC
GOV 2: Governing Body and Community Representation

The organization’s governing body is sufficiently active, capable, and diverse to guide, plan, and support the achievement of the organization’s mission and goals.

Rating Indicators
1
The organization's governing body reflects its community, as outlined in the Community Demographic Profile, and possesses the skills and expertise necessary to effectively govern, as indicated by full implementation of the practices outlined in the GOV 2 Practice standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the GOV 2 Practice standards.
3
Practice requires significant improvement, as noted in the ratings for the GOV 2 Practice standards.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the GOV 2 Practice standards. 

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • A list of Governing Body members, with brief bios, that includes qualifications per GOV 2.02 and 2.03
    • Stakeholder advisory group procedures (GOV 2.04)
    • Minutes of stakeholder advisory group meetings/ agendas/meeting schedule (GOV 2.04)
    • Interview:
      1. Governing Body
      2. Personnel
    • Network Interview:
      1. Members of stakeholder advisory group

  • GOV 2.01

    The governing body sets a tone of responsible stewardship and ensures policies and performance uphold the public trust.

    Rating Indicators
    1
    The organization's practices reflect full implementation of the standard.
    2
    Practices are basically sound but there is room for improvement.
    3
    Practice requires significant improvement.
    4
    Implementation of the standard is minimal or there is no evidence of implementation at all.

  • GOV 2.02

    The governing body:

    1. reflects the demographics of the community it serves;
    2. represents the interests of the community it serves; and
    3. serves as a link between the organization and the public or community.

    Interpretation: COA recognizes that Board recruitment is a significant challenge for many organizations and that meeting the standard may be a long-term process. In the interim an organization can establish a stakeholder advisory group that is representative of the community (see GOV 2.04) and a plan for strengthening its Board.  An organization can receive a rating of 2 for GOV 2 with implementation of the advisory group and Board plan, though this will not suffice for substantial or full implementation of GOV 2.02.

    Note: Please enter demographic information on the organization’s governing body on the Community Demographic Profile - Private, Network Private.

    Rating Indicators
    1
    The organization's practices reflect full implementation of each of the standard's elements. 
    2
    Practices are basically sound but there is room for improvement; e.g.,
    • One of the elements is not fully addressed.
    3
    Practice requires significant improvement, e.g., 
    • Two of the elements are not fully addressed; or
    • One element is not addressed at all.
    4
    Implementation of the standard is minimal or there is no evidence of implementation at all; e.g.,
    • Two or more of the elements are not addressed at all.

  • GOV 2.03

    The governing body reflects:

    1. governance expertise, including leadership ability and policy development skills;
    2. relevant business experience;
    3. financial expertise;
    4. knowledge of consumer issues and trends;
    5. familiarity with and access to community leaders, political representatives and other relevant local organizations;
    6. public recognition and respect; and
    7. commitment and ability to fundraise or to connect the organization with potential resources, as applicable.

    Interpretation: To meet the intent of the standard, the governing body should reflect a wide range of skills, abilities, and community knowledge and professions, including the ability to advocate for, give, or obtain needed financial resources.

    An organization whose governing body does not possess some of the skills and expertise outlined in the standard, can still receive a rating of 2 for GOV 2.03 if the governing body has access to missing skills or expertise through:

    1. a stakeholder advisory group (see GOV 2.04); or
    2. use of qualified consultants.

    Note: See the Board Skills Worksheet in the Governance Standards Tool Kit - Private, Canadian, Network. 

    Rating Indicators
    1
    The organization's practices reflect full implementation of the standard.
    2
    Practices are basically sound but there is room for improvement; e.g., 
    • The governing body as a whole is representative of a variety of skills, knowledge, and interest, but is weak in one or two specialized areas; or
    • The governing body is weak in one or more areas, but missing skills are found in either a stakeholder advisory group (GOV 2.04) and or through retention of qualified consultants.
    3
    Practice requires significant improvements; e.g., 
    • The governing body as a whole is weak in three or four specialized areas, and missing skills are not found on an advisory group or by access to consultants; or
    • Although the composition of the governing body board includes individuals with different skills and abilities, few, if any, can represent consumer needs and interests, and this lack is not addressed by a stakeholder advisory group; or
    • The mix of skills and strengths is limited and as a result the governing body's capacity to support achievement of the organizations objectives is compromised.
    4
    Implementation of the standard is minimal or there is no evidence of implementation at all.

  • GOV 2.04

    Not-for-profit organizations that do not have a representative governing body, and networks, establish and maintain a stakeholder advisory group that serves as a bridge between the organization and the community and it:

    1. includes representatives of relevant community groups, consumers, parents, service providers, advocates, and others with an interest in the success of the organization achieving its mission or purpose;
    2. provides information and feedback to the organization about services, outcomes, the perception of the agency within the community, and other information that would help the organization better serve its defined population and the community; and
    3. serves in an advisory capacity only and does not assume governing body or management responsibilities.

    Interpretation: The input and feedback provided by stakeholder advisory groups are vital to the functioning of a well-run organization. In order for advisory groups to function well the organization should:

    1. establish clear and transparent recruitment and selection guidelines;
    2. have reasonable expectations about what the group can accomplish within the parameters of its mission and available resources; and
    3. actively consider and respond to the group’s input, feedback, or recommendations.

    Note: Please enter demographic information on the organization’s community advisory group on the Community Demographic Profile - Private, Network Private.

    NA The organization is a nonprofit organization that has a representative governing body.

    Rating Indicators
    1
    The organization's practices reflect full implementation of the standard.
    2
    The role and functions of the stakeholder advisory group has been defined and the group is effective, but there is room for improvement, e.g.,
    • The group is not utilized to the extent that it could be; or
    • Advisory group members report a need for better communications or lack of clear functions and/or objectives or timeframes.
    3
    Practice requires significant improvement; e.g.,
    •  Advisory group members report being confused about the purpose of the group and/or about their roles and functions; or
    • Insufficient community representation results in limited effectiveness; or
    • Group members do not know whether or not their feedback or recommendations are being used or considered; or
    • Documentation of advisory group meetings is poorly maintained or entirely missing for some meetings.
    4
    Implementation of the standard is minimal or there is no evidence of implementation at all.
Copyright © 2018 Council on Accreditation. All Rights Reserved.  Privacy Policy and Terms of Use