Private Organization Accreditation

White's Residential & Family Services is Indiana's largest social services agency offering accredited and comprehensive residential, foster care, independent living, adoption, and home-based services.


Joint Base Charleston School Age Program

Paula B. Matthews, School Age Program Coordinator

Preparing for our after school accreditation was an awesome and very valuable learning experience for the Child and Youth Professionals at Charleston Air Force Base. Becoming familiar with and understanding the After School standards was a breeze because of the training webinars and the great customer service we received from all of the COA staff. Thank you for supporting our military families.
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Group Living Services allow individuals who need additional support to regain, maintain, and improve life skills and functioning in a safe, stable, community-based living arrangement.

GLS 2: Access to Service

The organization makes every effort to ensure that services are directed to children, youth, and adults whose personal, social, developmental, or family situations preclude them from living at home or in a more independent setting.

Rating Indicators
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted, however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations (HR 6.02) and training (TS 2.03); or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • A number of client records are missing important information  or
  • Client participation is inconsistent; or
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or
  • Documentation is routinely incomplete and/or missing; or  
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Admission policy
    • Access, screening, and intake procedures
    • Written materials given to residents and/or their parents or legal guardians describing the program
    • Admission materials describing permitted and prohibited items
No On-Site Evidence
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Residents and their families
    • Review case records

  • GLS 2.01

    The program defines in writing:
    1. eligibility criteria, including age, developmental stage, and immigration status;
    2. scope of services, special areas of expertise, and the range of client issues addressed;
    3. service options and levels of service;
    4. opportunities for active family participation and support;
    5. opportunities for active participation in community activities; and
    6. how the facility promotes living-unit compatibility based on age, interests, and group composition.

    Interpretation: Eligibility criteria states whether the organization accepts individuals with special risks, including children and youth who engage in fire setting; individuals who exhibit sexually reactive behaviors; victims of physical, psychological or sexual abuse; and adjudicated youth who have committed a delinquent act or violated a criminal law. 

    Interpretation: In regards to element (f), COA recognizes that organizations, particularly those that receive clients through referrals only, may have limited control of group composition. In these instances, the organization should identify the population(s) served, state how residents’ diverse service needs will be met, and include strategies for promoting living-unit compatibility when possible.

  • GLS 2.02

    Organizations screen and inform residents of:
    1. how well their request matches the organization’s services; and
    2. what services will be available and when.

    Interpretation: The screen is a preliminary test administered to individuals to determine whether he or she meets the program’s eligibility criteria. Screenings will vary based on the program’s target population and services offered, and can include information to identify any of the following: trauma history, substance use conditions, mental illness, and/or individual’s risk of harm to self or others.

    NA The organization is to accept all referrals, as defined in a contract.

  • FP
    GLS 2.03

    Prompt, responsive intake practices:
    1. ensure equitable treatment;
    2. give priority to urgent needs and emergency situations;
    3. support timely initiation of appropriate services; and
    4. provide for placement on a waiting list and referrals to interim services, if applicable.

    Interpretation: Vulnerable populations, such as youth that are lesbian, gay, bisexual, transgender, and questioning (LGBTQ), are at high risk of violence and harassment while in residential care. The organization should ensure these youth are safe and welcomed by staff.

  • GLS 2.04

    Residents who cannot be served, or cannot be served promptly, are referred or connected to appropriate resources.

    NA The organization accepts all clients.

  • GLS 2.05

    During intake, the organization gathers information to identify critical service needs and/or determine when a more intensive service is necessary, including:

    1. personal and identifying information;
    2. emergency health needs; and
    3. safety concerns, including imminent danger or risk of future harm.

  • GLS 2.06

    Admission decisions are made by experienced and licensed personnel in collaboration with the resident and their family and/or legal guardian.

    Interpretation: Experienced and licensed personnel can include psychiatrists, qualified medical practitioners, psychologists, educators, and other professionals.

  • GLS 2.07

    The resident and his or her family and/or legal guardian participate in an informative admission process and are:
    1. apprised of available options, benefits, and consequences of planned services;
    2. prepared for admission, including the opportunity for a pre-admission visit whenever possible; and
    3. informed of how the organization can support the achievement of his or her desired outcomes.

  • GLS 2.08

    The organization describes:
    1. personal items residents may bring with them, consistent with a safe, therapeutic setting;
    2. items that are discouraged or prohibited; and
    3. any safety procedures the program follows, or consequences that can result, when prohibited items are brought to the program site.

    Interpretation: Personal items residents may bring with them may include, for example, photos, books, cellphones, computers, or other electronics. 
    Interpretation: Given the rise in information and communication technologies, it is important for organizations to specify in their admission materials what electronic devices are permitted and prohibited on-site.

    Research Note: Research on trauma-informed systems emphasizes the importance of children not only feeling physically safe, but also psychologically safe. Psychological safety is defined as feeling safe within one’s self and safe from external harm. One way to promote psychological safety in residential facilities is by giving children control and choice, for example, asking a child what personal items will help him or her feel safe while in care. Organizations should allow children to bring the items that provide them with comfort or work with children and their families to determine what can be arranged.

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