WHO IS ACCREDITED?

Private Organization Accreditation

Heartland for Children is the not-for-profit agency responsible for the foster care system in Polk, Highlands, and Hardee Counties.
read more >>

ORGANIZATION TESTIMONIAL

Family Services of the North Shore

Kathleen Whyte, Manager of Human Resources / Accreditation Coordinator

Family Services of the North Shore is about to enter our third accreditation cycle with COA. Accreditation has provided us with a framework that enables us to demonstrate accountability to our clients, our funders and our donors. There is no question that the accreditation process and COA have benefited our agency.
read more>>

Purpose

Group Living Services allow individuals who need additional support to regain, maintain, and improve life skills and functioning in a safe, stable, community-based living arrangement.

GLS 17: Case Closing

Case closing is a planned, orderly process.

NA The service is a long-term permanent housing setting.

Rating Indicators
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g., 
  • Minor inconsistencies and not yet fully developed practices are noted, however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions procedures are understood by staff and are being used; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations (HR 6.02) and training (TS 2.03); or
  • In a few instances the organization terminated services inappropriately; or
  • Active client participation occurs to a considerable extent; or
  • A formal case closing summary and assessment is not consistently provided to the public authority per the requirements of the standard.
3
Practice requires significant improvement, as noted in the ratings for the Practice standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Services are routinely terminated inappropriately; or
  • A formal case closing summary and assessment is seldom provided to the public authority per the requirements of the standard.; or
  • A number of client records are missing important information; or
  • Client participation is inconsistent; or
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or
  • Documentation is routinely incomplete and/or missing; or  
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Case closing procedures
    • Procedures that address continuation of services for persons whose third party benefits have ended
    • Review contract with public authority, as applicable
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Residents
    • Review case records

  • GLS 17.01

    Planning for case closing:
    1. is clearly defined and includes assignment of staff responsibility;
    2. begins at intake; and
    3. involves the resident, family members or a legal guardian, and others, as appropriate.


  • GLS 17.02

    Upon case closing, the organization notifies any collaborating service providers, including the courts, as appropriate.


  • GLS 17.03

    When a person’s third-party benefits or payments end, the organization determines its responsibility to provide services until appropriate arrangements are made and, if termination or withdrawal of service is probable due to non-payment, the organization works with the resident or family to identify other service options.

    Interpretation: The organization must determine on a case-by-case basis its responsibility to continue providing services to residents whose third-party benefits have ended and who are in critical situations.

    NA The organization does not receive third-party benefits or payments for service.


  • GLS 17.04

    If a resident is asked to leave the program the organization makes every effort to link the person with appropriate services.


  • GLS 17.05

    The organization that has a contract with a public authority informs the public body of the case closing evaluation findings and assessment of unmet needs, in writing, as appropriate to the contract and with the permission of the resident or his or her legal guardian.

    NA The organization does not have a relevant contract with a public authority.

Copyright © 2018 Council on Accreditation. All Rights Reserved.  Privacy Policy and Terms of Use