WHO IS ACCREDITED?

Private Organization Accreditation

Family Services of Southeast Texas strengthens families through accessible, affordable counseling services and education for issues affecting family life, mental health and employment.  We also provide comprehensive domestic violence shelter and support services.
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ORGANIZATION TESTIMONIAL

Nuevo Amanecer Latino Children's Services

Galo A. Rodriguez, M.P.H., President & CEO

Since Nuevo Amanecer Latino Children’s Services pursued its COA accreditation on October 14, 2004, this corporation has sustained a continuous quality improvement process by not looking whom to blame among the involved parties but improving what we have already done well… because good enough is not good enough.
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Purpose

Children in Family Foster Care and Kinship Care live in safe, stable, nurturing, and often temporary family settings that best provide the continuity of care to preserve relationships, promote well-being, and ensure permanency.

FKC 8: Services for Parents

Parents receive individualized services and supports that address their family’s needs, increase their capacities for effective parenting, and assist them in preparing for reunification or facilitating other permanency options for their children.

Interpretation: When the organization is working with an Indian families, services offered or recommended by the tribe or local Indian organizations should be prioritized when working with parents to identify strategies to meet their needs.

NA The organization, by virtue of law or contract, does not serve parents, or the organization only serves children who are legally free for adoption. 

NA The organization provides informal Kinship Care Services only.

Rating Indicators
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted, however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations (HR 6.02) and training (TS 2.03); or
  • Active client participation occurs to a considerable extent.
3
Practice requires significant improvement, as noted in the ratings for the Practice standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • A number of client records are missing important information  or
  • Client participation is inconsistent; or
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or
  • Documentation is routinely incomplete and/or missing; or  
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • A description of culturally-relevant services to parents
    • Community resource and referral list
    • Case Management procedures
    • Contracts or service agreements with community providers for the provision of services to parents
    • Informational materials provided to parents
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Parents
    • Review case records

  • FP
    FKC 8.01

    Parents receive information about services that includes: 
    1. an orientation to the program; 
    2. their rights and responsibilities when their children are in care; 
    3. the rights and responsibilities of resource families; and
    4. how service plans will be implemented to ensure involvement and contact with their children, and communication with the organization and the resource family.


  • FKC 8.02

    Workers maintain regular contact with parents to:
    1. build and sustain positive relationships;
    2. facilitate involvement in their children’s activities; 
    3. include them in decisions about their children;
    4. review service participation and effectiveness; and
    5. mutually monitor progress towards reunification or other permanency goals.

    Interpretation: Parents are encouraged to participate in health appointments, school activities, and other events and are involved in everyday decision making whenever possible, unless it is contraindicated.

    Research Note: Parents who are involved in activities on behalf of or with their children are more likely to visit their child frequently.


  • FKC 8.03

    Resource families maintain connections with parents to mutually share information about their children and support involvement in their children’s care, unless contraindicated.

    Interpretation: The organization’s strategies for promoting collaboration between parents and resource families should include a description of the expectations for how they maintain contact and how the organization supports and documents this contact. 

    Whenever possible, it is particularly important that resource families maintain regular communication with the parents of infants and toddlers, who may be unable to express their needs, in order to best meet the needs and keep the parents abreast of changes during this period of rapid child development.


  • FKC 8.04

    Culturally-relevant services are provided, directly or through referral, to help parents meet their needs and to reunify families, including: 
    1. child care;  
    2. domestic violence services;
    3. family support services including parent education; 
    4. housing referral and assistance;
    5. income assistance and financial planning;
    6. in-home support and home health aide services; 
    7. medical and dental care; 
    8. mental health care; 
    9. respite care; 
    10. substance abuse treatment services;
    11. transportation services; and
    12. vocational and educational assistance.

    Interpretation: The organization can work with the public agency and other stakeholders to collect data on the need for services that are not readily accessible in the service area in order to advocate for greater availability. 

    Informal family and community supports can be identified as well as formally included in the service plan, and may be more beneficial in the long term if families can access the support after the case is closed.

    Research Note: Poverty and child maltreatment, particularly neglect, are inextricably intertwined. Research indicates that poverty can play a major role in many conditions that increase risks to child safety, such as parental stress, inadequate housing and homelessness, lack of basic needs, inadequate supervision, substance abuse, and domestic violence. Researchers continue to examine if child maltreatment is reduced by ensuring that families can meet their basic needs. 

    Research Note: Reasonable efforts must be made to support reunification with incarcerated parents, unless a court has suspended the need to make such efforts. In addition to maintaining the parent-child relationship and involving parents in their children’s care, organizations should identify needed rehabilitative services and document when services are not available in order to demonstrate both reasonable efforts made and the barriers incarcerated parents face in accessing needed services.

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