WHO IS ACCREDITED?

Private Organization Accreditation

One Hope United offers a range of services aimed at our mission of "Protecting children and strengthening families" including early childhood education, early intervention and prevention, family preservation, foster care, residential, and adoption.
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VOLUNTEER TESTIMONIAL

Bonnie Bagley

Volunteer Roles: Evaluator; Lead Evaluator; Peer Reviewer; Team Leader

I have found that being a COA Volunteer builds my professional skills and experience in ways that more traditional workshops do not. The opportunity to learn about best practices through the COA standards and then see how agencies implement them is truly a growth experience.
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Purpose

Children in Family Foster Care and Kinship Care live in safe, stable, nurturing, and often temporary family settings that best provide the continuity of care to preserve relationships, promote well-being, and ensure permanency.

FKC 19: Personnel

Qualified personnel receive support to provide culturally-responsive services that ensure the safety of children, promote the well-being of children and families, and increase the efficacy of resource families.

Interpretation: FKC 19 refers to employees only. Resource parents are not considered personnel.

Note: When the organization is unable to fully implement one or more of the standards within this section, intensive efforts should be placed on fully implementing the other standards. For example, if the organization is unable to recruit workers with specific qualifications, it can ensure that appropriate supervision and workload standards are implemented.

Rating Indicators
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g., 
  • With some exceptions, staff (direct service providers, supervisors, and program managers) possess the required qualifications, including: education, experience, training, skills, temperament, etc., but the integrity of the service is not compromised.
    • Supervisors provide additional support and oversight, as needed, to staff without the listed qualifications.
    • Most staff who do not meet educational requirements are seeking to obtain them.
  • With some exceptions staff have received required training, including applicable specialized training.
    • Training curricula are not fully developed or lack depth.
    • A few personnel have not yet received required training.
    • Training documentation is consistently maintained and kept up-to-date with some exceptions.
  • A substantial number of supervisors meet the requirements of the standard, and the organization provides training and/or consultation to improve competencies.
    • Supervisors provide structure and support in relation to service outcomes, organizational culture and staff retention.
  • With a few exceptions caseload sizes are consistently maintained as required by the standards.
  • Workloads are such that staff can effectively accomplish their assigned tasks and provide quality services, and are adjusted as necessary in accord with established workload procedures.
    • Procedures need strengthening.
    • With few exceptions procedures are understood by staff and are being used.
  • With a few exceptions specialized staff are retained as required and possess the required qualifications.
  • Specialized services are obtained as required by the standards.
3
Practice requires significant improvement, as noted in the ratings for the Practice standards.  Service quality or program functioning may be compromised; e.g.,
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
  • A significant number of staff, e.g., direct service providers, supervisors, and program managers, do not possess the required qualifications, including: education, experience, training, skills, temperament, etc.; and as a result the integrity of the service may be compromised.
    • Job descriptions typically do not reflect the requirements of the standards, and/or hiring practices do not document efforts to hire staff with required qualifications when vacancies occur.
    • Supervisors do not typically provide additional support and oversight to staff without the listed qualifications.
  • A significant number of staff have not received required training, including applicable specialized training.
    • Training documentation is poorly maintained.
  • A significant number of supervisors do not meet the requirements of the standard, and the organization makes little effort to provide training and/or consultation to improve competencies.
  • There are numerous instances where caseload sizes exceed the standards' requirements.
  • Workloads are excessive and the integrity of the service may be compromised. 
    • Procedures need significant strengthening; or
    • Procedures are not well-understood or used appropriately; or
  • Specialized staff are typically not retained as required and/or many do not possess the required qualifications; or
  • Specialized services are infrequently obtained as required by the standards.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,

For example:
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Program staffing chart that includes lines of supervision
    • List of program personnel that includes:
      1. name;
      2. title;
      3. degree held and/or other credentials;
      4. FTE or volunteer;
      5. length of service at the organization;
      6. time in current position
    • Job descriptions
    • Description of average workload per worker, including the average caseload size for the last four quarters
    • Procedures or criteria used to assign and evaluate workload
    • Table of contents for training curricula
    • Guidelines for how workers are provided up-to-date information about culturally-relevant community services
    • Information and/or data describing staff turnover
    • Training curricula and training attendance record
    • Interview:
      1. Supervisors
      2. Personnel
    • Review personnel files
    • Review case records as needed

  • FKC 19.01

    Workers are qualified by: 
    1. an advanced degree in social work or a comparable human service field; or 
    2. a bachelor’s degree in social work or a comparable human service field with two years of related experience.

    Interpretation: Organizations should have specific plans for increasing the educational credentials of existing staff and hiring relevantly credentialed staff; however, exceptions may be made on a case-by-case basis when a worker has an unrelated bachelor’s degree but has directly relevant experience and/or competencies.


  • FKC 19.02

    Workers have the competencies and support needed to: 
    1. build positive, engaged relationships with parents that motivate them for change, help them identify their strengths and needs, and support family success;
    2. build trusting, engaged relationships with children to be a source of support, help them identify their strengths and needs, and advocate for their wishes;
    3. work with all families in an equitable, culturally-responsive, and empowering manner;
    4. facilitate permanency, family connections, and community supports; 
    5. recruit, assess, and engage in collaborative relationships with resource parents;
    6. collaborate with kinship caregivers to meet the needs of the family;
    7. facilitate relationships between parents and resource families; 
    8. help resource families provide a safe, nurturing environment; 
    9. collaborate with other units, systems, and service providers; and
    10. promote self-care, identify triggers and effects of secondary traumatic stress and countertransference, and access supports to address concerns.

    Interpretation: Competency can be demonstrated through education, training, or experience. Support can be provided through supervision or other learning activities to improve understanding or skill development in specific areas. Element (f) only applies to organizations that work with kinship caregivers.

    Research Note: Training that focuses on anti-racism and addresses individual and institutional racism has been identified as a promising strategy for reducing the disproportionality of children of color in the child welfare system by addressing implicit bias that impacts decision-making around such areas as investigation, separating children from their families, and permanency.

    Research Note: While immigration policy and law supports family reunification whether or not parents are deported, and child welfare policy prioritizes reunification whenever possible, practice shows that when parents are detained or deported family separation often lasts for extended periods and too often juvenile dependency courts terminate parental rights because of the length of separation.
     
    Caseworkers and all other relevant staff should receive training on immigration law and enforcement policies in order to best advocate for the children of immigrants and immigrant families.


  • FKC 19.03

    Workers receive training to develop their skills in:
    1. comprehensively assessing strengths, needs, risks, and protective factors; 
    2. collaborating with families to develop effective service plans;
    3. conducting well-planned, quality home visits that focus on issues pertinent to service planning; and
    4. evaluating progress on identified goals and the continued need for placement.


  • FKC 19.04

    Workers demonstrate a belief that parents can safely care for their children, a commitment to children’s right to be part of a family, and dedication to achieving permanency for all children.


  • FKC 19.05

    Workers have access to comprehensive, up-to-date information about culturally-relevant community services, and maintain regular contact with other providers to share information about service delivery.


  • FP
    FKC 19.06

    Workers and supervisors, depending on job responsibilities, are knowledgeable about relevant provisions of the Indian Child Welfare Act (ICWA), including: 
    1. the importance of ICWA and special considerations for working with American Indian and Alaska Native children; 
    2. the identification of American Indian and Alaska Native children; 
    3. determination of jurisdiction; 
    4. appropriate notice and collaboration with the child’s tribe; 
    5. placement preferences that support the child’s connection to their native culture and heritage; 
    6. active efforts requirements to reunify families; and 
    7. court procedures.

    Update:

    • Revised Standard - 10/31/17
      FKC 19.06 is now a fundamental practice standard. The interpretation regarding ICWA training expectations for personnel was revised. A research note was added with training resources.

    Interpretation: All child welfare personnel should be trained in the basic requirements of ICWA with additional specialized training for staff in specialized service units, such as intake or permanency planning. All screening personnel must be trained on how to identify children with American Indian or Alaska Native heritage. Workers should also be informed of the cultural norms and historical trauma associated with Indian tribes.

    Research Note: Training resources on the Indian Child Welfare Act are available from the Bureau of Indian Affairs, the National Indian Child Welfare Association, and the California Social Work Education Center.  

    NA The organization provides kinship care or informal kinship care services only.
     
    NA The organization provides services for foreign-born children only.


  • FP
    FKC 19.07

    Employee workloads support the achievement of positive outcomes for families, are regularly reviewed, and are based on an assessment of the following: 
    1. the qualifications, competencies, and experiences of the worker including the level of supervision needed; 
    2. the work and time required to accomplish assigned tasks and meet practice requirements, including those associated with individual caseloads and other organizational responsibilities; 
    3. service elements provided by other team members or collaborating providers; and 
    4. service volume, accounting for the complexity and status of each case.

    Interpretation: Case complexity can take into account: intensity of child and family needs, size of the family, and the goal of the case. Nationally recognized caseload guidelines recommend no more than 15 children in foster care or kinship care, and no more than 8 children in treatment foster care. There are circumstances under which caseloads may exceed these limits. For example, caseload size may vary depending upon the volume of administrative case functions (e.g., entering notes, filing, etc.) assigned to the worker. Caseloads may also be higher when organizations are faced with temporary staff vacancies.

    Note: The evaluation of this standard will focus on whether the assigned workload is manageable for staff, taking into account the factors cited in the standard and interpretation. Each organization should determine what caseload size is appropriate, and reviewers will evaluate: (1) whether the organization’s designated caseload size reflects a manageable workload, and (2) whether the organization maintains caseloads of the size it deemed appropriate.

    Research Note: Child welfare research shows that a manageable workload enables a worker to conduct home visits where they can build positive relationships, which are necessary for achieving outcomes. Staff retention literature indicates that high caseloads and time-consuming paperwork are primary factors in child welfare workforce turnover. Research and literature also suggest that high turnover rates impact timeliness of reunification and resource parent retention.


  • FKC 19.08

    Supervisors are qualified by an advanced degree in social work or a comparable human service field and two years of experience working with children and families, preferably in family foster care or kinship care.

    Interpretation: If Treatment Foster Care supervisors do not meet these qualifications additional regular clinical consultation must be provided at least monthly.

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