Private Organization Accreditation

CSS Healthcare Services provides Community based health services to the young, the elderly and to Individuals with Developmental Disability. Founded in 1997, we have the ability to offer a variety of quality community-based services to our clients, which has greatly contributed to our growth and success.


The Village for Families & Children, Inc.

Galo A. Rodriguez, M.P.H., President & CEO

COA Peer Reviewers demonstrated their expertise through their knowledge of COA standards as well as experience in the behavioral health field. In addition, COA’s seminars and tools were very helpful in guiding us through the accreditation process.
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Children in Family Foster Care and Kinship Care live in safe, stable, nurturing, and often temporary family settings that best provide the continuity of care to preserve relationships, promote well-being, and ensure permanency.

FKC 17: Resource Family Recruitment

Resource family recruitment ensures that a diverse group of resource families can be prepared to meet the needs of children and their families.

Interpretation: Resource family recruitment and orientation should be designed to help prospective resource families determine if providing resource family care will be a positive experience for their family and for children that could enter their care.  See FKC 18: Resource Family Assessment and Approval for more information regarding the mutual assessment process designed to help prospective resource families make informed decisions about fostering.

Interpretation: An organization that has responsibility for placing American Indian and Alaska Native children should work closely with tribes and local Indian organizations to establish eligibility criteria for resource families that are consistent with the norms of the tribe and identify resource families within the tribal community through joint recruitment efforts. Tribes and local Indian organizations may also be able to provide valuable support in assessing and approving resource families for American Indian and Alaska Native children.

NA The organization has no role in resource family recruitment or assessment.

Rating Indicators
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted, however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations (HR 6.02) and training (TS 2.03); or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • A number of client records are missing important information  or
  • Client participation is inconsistent; or
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or
  • Documentation is routinely incomplete and/or missing; or  
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Resource family recruitment plan
    • Resource family orientation curricula and/or materials
    • Documentation of evaluation of recruitment/retention data
    • Documentation of tribal participation in resource parent recruitment, when applicable
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Resource parents
    • Review resource parent records

  • FKC 17.01

    Recruitment involves key stakeholders including: 
    1. family foster care alumni; 
    2. current resource parents, including foster and adoptive parents and kinship caregivers, when possible; 
    3. community leaders; 
    4. tribal representatives or urban Indian organization representatives; and 
    5. other organizations, agencies, institutions, and businesses in the community.

    Interpretation: The organization should attempt to partner with community leaders and organizations that can help it to target its recruitment efforts in creative ways based on the characteristics of children in care. For example, if it has proven difficult to find homes for teenagers, the organization might look for prospective resource parents among high school parents and coaches, and after school programs for teens.  Similarly, if the organization wishes to recruit resource parents from particular ethnic or racial groups it might seek to engage specific cultural organizations, churches, or minority-owned businesses. Organizations that have responsibility for placing American Indian or Alaska Native children should work closely with tribes and local Indian organizations to establish eligibility criteria for resource families that are consistent with the norms of the tribe and identify resource families within the tribal community through joint recruitment efforts.

    NA The organization provides Kinship Care Services only.

  • FKC 17.02

    In an effort to ensure that suitable resource families are available for the children entering care, the organization establishes and implements an annual plan for recruitment that includes:

    1. tracking and aggregating characteristics of both children in care and available resource families;
    2. developing organized strategies and strategic partnerships to identify and reach out to a diverse range of individuals and families who can care for children, including specific populations of children with special placement needs; and
    3. considering all qualified individuals and families that can provide loving homes for children in care.

    Interpretation: While general recruitment will disperse the recruitment message as widely as possible, the organization should also conduct targeted recruitment designed to find people most likely to become resource parents for the children in care. Effective recruitment efforts will utilize language, images, and delivery strategies, including creative partnerships, designed to reach out and appeal to targeted audiences who may be willing and able to foster or adopt children in need of homes. Children with special placement needs can include, but are not limited to: sibling groups; older children; children with physical, emotional, behavioral, and developmental issues; children of minority racial or ethnic groups; LGBTQI children; and youth who are pregnant or parenting. The plan should also include attention to recruiting resource families who live in the same geographic areas as the children in need of homes.

    Interpretation: Planning should include an assessment of the qualities of families needed, recruitment resources available, and recruitment goals. Evaluation of recruitment efforts should include the cost-effectiveness of activities and the utilization of new resource families. 

    Interpretation: Generally, when board members, employees, or consultants of the organization express interest in becoming resource parents, the organization refers them to another provider. If the organization allows board members, employees, or consultants to provide resource family care, the organization must have a policy and procedures that address the circumstances under which this practice is allowed, conflicts of interest, confidentiality of client and resource parent information, evaluation of the home, and any other risks that have been identified by the organization.

    Research Note: In addition to an increase in culturally-specific recruitment and other targeted efforts, organizations should develop strategies to increase knowledge and competence of lesbian, gay, bisexual and transgender (LGBT) communities and become fully welcoming and affirming of LGBT prospective parents. In states where it is illegal for LGBT families to adopt, organizations can advocate to remove legal and cultural barriers for LGBT adoption, with the goal of achieving permanency for all children. 

    Research Note: Although The Multi-Ethnic Placement Act of 1994 (MEPA) prohibits the delay or denial of any foster care placement based on race, color, or national origin, it also requires  state child welfare systems to provide for the diligent recruitment of prospective foster and adoptive families who reflect the ethnic and racial diversity of children in need of homes.  

    As one component of a diligent recruitment plan, culturally-sensitive recruitment has become more prevalent with the recognition that children and families can benefit when children live with resource families who may be from the same community and/or have the same racial, ethnic, or cultural background. Some strategies that have been used to increase recruitment in communities of color include: 
    1. translating materials into relevant languages, 
    2. co-training with resource families of color, 
    3. conducting joint community outreach efforts, 
    4. engaging prospective families jointly with current resource parents, and
    5. building relationships to facilitate recruitment efforts with faith, civic, and ethnic organizations in the community. 
    However, it is also important to note that MEPA prohibits the denial of potential resource families not identified in the diligent recruitment plan.

    NA The organization provides Kinship Care Services only.

  • FKC 17.03

    Prospective resource families are provided with general information about:

    1. the certification process and requirements, including the resource family assessment experience, the recruitment-to-placement timeline, and available supports and services;
    2. eligibility requirements, including clarification regarding the diversity of individuals welcomed to serve as resource parents;
    3. any applicable fees and reimbursements;
    4. the roles, responsibilities, and needed competencies of resource parents;
    5. what resource families should expect when they take in a child;
    6. the characteristics of children in care (e.g., ages, races, genders, special needs, and sibling group sizes); and
    7. next steps in the process.

  • FKC 17.04

    Prospective resource families are engaged in the recruitment process through:
    1. a welcoming and supportive approach that encourages prospective families to move forward with the process;
    2. equitable, timely, sensitive, and culturally-responsive follow-up at each step of the process;
    3. personalized contact with existing resource families; and
    4. open houses, orientations, and training sessions that are accessible and inviting to all prospective resource families. 

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