WHO IS ACCREDITED?

Private Organization Accreditation

One Hope United offers a range of services aimed at our mission of "Protecting children and strengthening families" including early childhood education, early intervention and prevention, family preservation, foster care, residential, and adoption.
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ORGANIZATION TESTIMONIAL

Orange County Government, Youth & Family Services Division

Rodney J. Hrobar Sr., LMHC, CPP, Quality Assurance Manager

As the lead agency in Orange County, providing the safety net for children and families, it is reassuring that our clients can be confident that their needs will be addressed in accordance with the most stringent standards of public, as well as private, accountability as monitored and reviewed by the Council on Accreditation. 
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Purpose

Clients who receive Financial Education and Counseling services learn to solve financial problems and gain personal financial management skills.

FEC 5: Financial Education and Counseling Services

The organization supports and delivers a variety of counseling and education services on family money management, budgeting, and the prudent, intelligent use of credit.

Update:

  • Deleted Evidence - 01/12/18
    The evidence was deleted.
Rating Indicators
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted, however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations (HR 6.02) and training (TS 2.03); or
  • Active client participation occurs to a considerable extent.
3
Practice requires significant improvement, as noted in the ratings for the Practice standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • A number of client records are missing important information  or
  • Client participation is inconsistent; or
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or
  • Documentation is routinely incomplete and/or missing; or  
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • A description of services
    • Financial counseling procedures
    • Financial education materials provided to clients
    • Educational program curricula
    • Information about individual and group education and counseling programs including program dates, subjects, number of participants, and participant evaluations
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Clients
    • Review client files

  • FP
    FEC 5.01

    The organization educates clients and provides general information about:

    1. their rights;
    2. public and non-profit resources that can offer assistance; and
    3. applicable laws and regulations.

    Interpretation: Applicable laws and regulations may include the Fair Credit Reporting Act, Fair Debt Collection Practices Act, Equal Credit Opportunity Act, Gramm-Leach Bliley Act, and other consumer credit legislation and regulations.


  • FEC 5.02

    Counseling and education services offer the full range of options to address debt problems, and include information about:

    1. negotiating directly with creditors on payment or interest rate relief;
    2. changing buying habits;
    3. strategies for saving money;
    4. custom designed payment plans; and
    5. advantages and challenges of all options, including payment plans and options for student loans, bankruptcy, DMPs, and self-administered payment plans.

  • FEC 5.03

    Education programs include information that addresses, as applicable:

    1. money management and budgeting;
    2. affordable levels of debt and debt warning signs;
    3. appropriate use of credit and alternatives to credit use;
    4. financial implications of student loan modification actions;
    5. types, sources, and costs of credit and loans;
    6. solving credit problems;
    7. obtaining and understanding credit reports;
    8. re-establishing credit; and
    9. alternatives to bankruptcy.

  • FEC 5.04

    Clients are educated about the advantages of developing a budget, including how to:

    1. establish short and long-term financial goals and how to achieve them;
    2. calculate gross and net monthly income; and
    3. identify and classify monthly expenses as fixed, variable, or periodic.

  • FEC 5.05

    Money-management education includes information about:

    1. how to maintain adequate financial records;
    2. making decisions about purchases based on wants and needs;
    3. the value of insurance coverage; and
    4. saving for emergencies, periodic expenses, and long-term goals.

  • FEC 5.06

    The organization provides, either directly or through contractual arrangements:

    1. counseling and education programs to a wide range of groups through various mediums, such as online technology, in educational settings, in public settings, and in the potential service area; and
    2. information about its services to potential referral sources, such as employee assistance programs and social service organizations.

    Interpretation: Audiences can include high schools, trade schools, adult education programs, colleges and universities, civic organizations, religious organizations, and the military, if located in the area.


  • FEC 5.07

    The organization measures the effectiveness of counseling and education programs.

    Interpretation: Evidence of effectiveness may be established through, for example, pre- and post-testing, or presentation evaluations.

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