WHO IS ACCREDITED?

Private Organization Accreditation

Heartland for Children is the not-for-profit agency responsible for the foster care system in Polk, Highlands, and Hardee Counties.
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ORGANIZATION TESTIMONIAL

Orange County Government, Youth & Family Services Division

Rodney J. Hrobar Sr., LMHC, CPP, Quality Assurance Manager

As the lead agency in Orange County, providing the safety net for children and families, it is reassuring that our clients can be confident that their needs will be addressed in accordance with the most stringent standards of public, as well as private, accountability as monitored and reviewed by the Council on Accreditation. 
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Purpose

Individuals who receive Domestic Violence Services gain a sense of empowerment, improve their well-being, and increase their ability to live safely and independently.

DV 13: Shelter and Safe Home Facilities

The shelter or safe home provides a safe, clean, non-institutional setting that meets residents’ immediate needs.

NA The organization does not provide shelter or safe home services.

Rating Indicators
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted, however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations (HR 6.02) and training (TS 2.03); or
  • Active client participation occurs to a considerable extent.
3
Practice requires significant improvement, as noted in the ratings for the Practice standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • A number of client records are missing important information  or
  • Client participation is inconsistent; or
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or
  • Documentation is routinely incomplete and/or missing; or  
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • A description of facilities
    • Criteria for making group assignments
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Survivors
    • Observe facility

  • DV 13.01

    Shelters and safe homes meet the basic needs of survivors in a safe, minimally intrusive environment.

    Interpretation: Shelters and safe homes should provide: safety from the street and the elements, sleeping accommodations, food, clothing, personal hygiene supplies, and safe, private bathroom and shower facilities. These bathroom and shower facilities may be separate lockable rooms, or lockable stalls.


  • DV 13.02

    Accommodations for residents include:

    1. single rooms, or rooms for two to four residents, or accommodations for larger groups, if appropriate;
    2. adequately and attractively furnished rooms with a separate bed for each resident, including a clean, comfortable, covered mattress, pillow, sufficient linens, and blankets; and
    3. a safe place such as a locker to keep personal belongings and valuables.

  • DV 13.03

    Shelters and safe homes provide:

    1. sufficient supplies and equipment to meet residents’ needs;
    2. rooms for on-site services, if applicable;
    3. at least one room suitably furnished for the use of on-duty personnel, if applicable; and
    4. private sleeping accommodations for personnel who sleep at the facility, if applicable.

  • DV 13.04

    The shelter or safe home accommodates informal gatherings of residents.


  • DV 13.05

    The shelter or safe home has adequate facilities for housekeeping, laundry, maintenance, storage, and administrative support functions.


  • DV 13.06

    The shelter or safe home considers the number, age, special needs, and gender of residents when grouping people.


  • DV 13.07

    Shelters and safe homes maintain families as a unit and keep sibling or family groups together.

    NA The shelter or safe home does not serve families, or housing families as a unit is not possible or prohibited by law.

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