Private Organization Accreditation

White's Residential & Family Services is Indiana's largest social services agency offering accredited and comprehensive residential, foster care, independent living, adoption, and home-based services.


Ulysses Arteaga, L.C.S.W.

Volunteer Roles: Commissioner; EPPA; Marine Reviewer; Military Reviewer; Peer Reviewer; Team Leader

The Consuelo Foundation 2012 Peer Reviewer of the Year, Mr. Arteaga conducts two to three site visits a year, often volunteering for visits that require a Spanish speaking peer.
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Individuals who receive Domestic Violence Services gain a sense of empowerment, improve their well-being, and increase their ability to live safely and independently.

DV 13: Shelter and Safe Home Facilities

The shelter or safe home provides a safe, clean, non-institutional setting that meets residents’ immediate needs.

NA The organization does not provide shelter or safe home services.

Rating Indicators
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted, however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations (HR 6.02) and training (TS 2.03); or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • A number of client records are missing important information  or
  • Client participation is inconsistent; or
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or
  • Documentation is routinely incomplete and/or missing; or  
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • A description of facilities
    • Criteria for making group assignments
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Survivors
    • Observe facility

  • DV 13.01

    Shelters and safe homes meet the basic needs of survivors in a safe, minimally intrusive environment.

    Interpretation: Shelters and safe homes should provide: safety from the street and the elements, sleeping accommodations, food, clothing, personal hygiene supplies, and safe, private bathroom and shower facilities. These bathroom and shower facilities may be separate lockable rooms, or lockable stalls.

  • DV 13.02

    Accommodations for residents include:

    1. single rooms, or rooms for two to four residents, or accommodations for larger groups, if appropriate;
    2. adequately and attractively furnished rooms with a separate bed for each resident, including a clean, comfortable, covered mattress, pillow, sufficient linens, and blankets; and
    3. a safe place such as a locker to keep personal belongings and valuables.

  • DV 13.03

    Shelters and safe homes provide:

    1. sufficient supplies and equipment to meet residents’ needs;
    2. rooms for on-site services, if applicable;
    3. at least one room suitably furnished for the use of on-duty personnel, if applicable; and
    4. private sleeping accommodations for personnel who sleep at the facility, if applicable.

  • DV 13.04

    The shelter or safe home accommodates informal gatherings of residents.

  • DV 13.05

    The shelter or safe home has adequate facilities for housekeeping, laundry, maintenance, storage, and administrative support functions.

  • DV