WHO IS ACCREDITED?

Private Organization Accreditation

Stillwater-based FamilyMeans provides services in budget and credit counseling, mental health, collaborative divorce, caregiver support, youth programming, and an employee assistance program. 
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ORGANIZATION TESTIMONIAL

Nuevo Amanecer Latino Children's Services

Galo A. Rodriguez, M.P.H., President & CEO

Since Nuevo Amanecer Latino Children’s Services pursued its COA accreditation on October 14, 2004, this corporation has sustained a continuous quality improvement process by not looking whom to blame among the involved parties but improving what we have already done well… because good enough is not good enough.
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Purpose

Individuals with cognitive, psychiatric, behavioral, and/or substance use conditions and serious emotional disturbances who receive Day Treatment Services improve psychosocial, educational, vocational, and cognitive functioning, and learn to manage their symptoms.

DTX 7: Services for Families

The individual, family, and organization work together to achieve an optimal level of family participation.

Rating Indicators
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted, however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations (HR 6.02) and training (TS 2.03); or
  • Active client participation occurs to a considerable extent.
3
Practice requires significant improvement, as noted in the ratings for the Practice standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • A number of client records are missing important information  or
  • Client participation is inconsistent; or
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or
  • Documentation is routinely incomplete and/or missing; or  
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Procedures for involving the family of the primary person served
No On-Site Evidence
    • Interview:
      1. Clinical or program director
      2. Relevant personnel
      3. Individuals or families served
    • Review case records

  • DTX 7.01

    The organization encourages active family participation in the treatment process, including participation in family counseling, unless such involvement is contraindicated.

    Interpretation: Family members of adults are encouraged to participate in services as appropriate for the individual.


  • DTX 7.02

    The organization engages family members by demonstrating:

    1. sensitivity to the willingness of the family to be engaged;
    2. a non-threatening manner;
    3. respect for the person’s autonomy and confidentiality;
    4. flexibility; and
    5. persistence.

  • DTX 7.03

    When involvement of family members or significant others is difficult to achieve, in accord with the wishes of the individual, the organization:

    1. attempts to reestablish contacts and positive interactions between family members through activity and educational programs;
    2. provides individual and group counseling to family members or significant others who accept services; and
    3. aids individuals in identifying ways to build and enhance a social support system.

  • DTX 7.04

    The families or significant others of participants are offered services including:

    1. family psycho-education;
    2. emotional support and therapy;
    3. linkage to community and support services;
    4. care coordination, as needed; and
    5. self-help referrals.
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