WHO IS ACCREDITED?

Private Organization Accreditation

Sweetser, a Maine non-profit agency operating since 1828, provides comprehensive mental and behavioral health and substance abuse treatment services. Statewide, it serves around 15,000 consumers a year, including children, adults, and families in outpatient, office-based, and residential settings.
read more >>

VOLUNTEER TESTIMONIAL

Bonnie Bagley

Volunteer Roles: Evaluator; Lead Evaluator; Peer Reviewer; Team Leader

I have found that being a COA Volunteer builds my professional skills and experience in ways that more traditional workshops do not. The opportunity to learn about best practices through the COA standards and then see how agencies implement them is truly a growth experience.
read more>>

Purpose

Individuals and families who receive Disaster Recovery Case Management Services access and use resources and support that build on their strengths and meet their service needs.

DRCM 7: Case Closing

Case closing is a planned, orderly process.

Rating Indicators
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g., 
  • Minor inconsistencies and not yet fully developed practices are noted, however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions procedures are understood by staff and are being used; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations (HR 6.02) and training (TS 2.03); or
  • In a few instances the organization terminated services inappropriately; or
  • Active client participation occurs to a considerable extent; or
  • A formal case closing summary and assessment is not consistently provided to the public authority per the requirements of the standard.
3
Practice requires significant improvement, as noted in the ratings for the Practice standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Services are routinely terminated inappropriately; or
  • A formal case closing summary and assessment is seldom provided to the public authority per the requirements of the standard.; or
  • A number of client records are missing important information; or
  • Client participation is inconsistent; or
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or
  • Documentation is routinely incomplete and/or missing; or  
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • Case closing procedures that address continuation of services for persons whose third-party benefits have ended or persons requiring transfer to another DRCM organization
    • Documentation of recovery plan goal status at closure or transfer
    • Interview:
      1. Clinical or program director
      2. Relevant personnel
      3. Individuals or families served
    • Review case records

  • DRCM 7.01

    Planning for case closing:

    1. is a clearly defined process that includes assignment of staff responsibility;
    2. begins at intake;
    3. involves the worker, the individual, a parent or legal guardian, and others, as appropriate; and
    4. addresses all disaster-related needs and possible reasons for case closing.

    Interpretation: The disaster recovery goal(s) and scope of time-limited, disaster-related services and programs inform the timing of case closing.


  • DRCM 7.02

    Upon case closing, the organization notifies any collaborating service providers, including the courts, as appropriate.


  • DRCM 7.03

    When a person’s third-party benefits or payments end, the organization determines its responsibility to provide services until appropriate arrangements are made and, if termination or withdrawal of service is probable due to non-payment, the organization works with the person or family to identify other service options.

    Interpretation: The organization must determine on a case-by-case basis its responsibility to continue providing services to persons whose third-party benefits have ended and who are in critical situations.

    NA The organization does not receive third-party benefits or payments for service.


  • DRCM 7.04

    When an individual or family is asked to leave the program the organization makes every effort to link the individual or family with appropriate services.


  • DRCM 7.05

    When a resource and time-limited program closes, resulting in termination of services, cases are closed and transferred to an appropriate provider.


  • DRCM 7.06

    The organization transfers and closes a case when a transfer is requested by the client or when it is determined that transferring a case to another disaster case management organization is in the client’s best interest and the individual or family concur.

    Interpretation: Reasons for case transfer may include transfer to an organization with specialized services and resources a client needs that can be accessed only by transfer to that organization, for example, the services and skills of bilingual staff, services for seniors, and services for persons with disabilities.


  • DRCM 7.07

    An organization transferring and closing a case consults with the receiving organization prior to transfer to insure acceptance of the case and continuity of service.


  • DRCM 7.08

    When the organization has a contract with a public authority that does not include aftercare planning or follow-up, the organization:

    1. conducts a formal termination-of-service evaluation and assessment of unmet needs; and
    2. informs the public body of the findings, in writing, as appropriate to the contract and with the permission of the person or his/her legal guardian.

    NA The organization does not have a relevant contract with a public authority.

Copyright © 2018 Council on Accreditation. All Rights Reserved.  Privacy Policy and Terms of Use